Oliver Kate Avis 

Truly awful. Talk about being in Oxford but it's just drop shipping from China. Shoes arrived in just a plastic bag, no box. Upon opening was just the most awful plastic chemical smell. Fit was completely off... Too large at the heal and too tight across the middle. Requested a refund but was told I'd have to ship them back to China at my own expense to get one.

My jacket just arrived. Appalling quality. Looks nothing like the item depicted in the advertisement. Pockets are different; no hood in the collar; material is flimsy; the zip differs from the one in the advertisement and overall a clear case of deception. I’ve learned that this company uses the same content for its advertised goods but under a different name. This is a scam in terms of the difference between advertised goods and the products they dispatch. Avoid at all costs. I’m opening a dispute via PayPal.

Requested a refund over 4 days ago! Order 2292.

Such poor quality of shoes, and clearly such poor customer service.

Jo

I ordered a dress from this company but the dress I received was nothing like the one I ordered. It was made from a cheap and shiny fabric and was absolutely awful.
I then spent a few weeks emailing the company back and forth to try and get a refund. They only wanted to give me a 25% refund but after threatening them with trading standards I did get a full refund.
I believed the company to be in the UK but they actually deliver from China.
They are obviously scamming people

I received the shoes wrapped and crushed into a plastic bag which resulted in the shoes being misshaped at the back. They were too wide and small and I requested a refund. When I eventually received a response, I was asked to choose other shoes as a 2 for 1 or a 25% refund given I would have to return them to China. I now have received an offer of 30% refund not to send them back. Not a happy customer because, I was mislead from the company being in the Netherlands not China or I would never have purchased the shoes. The shoes are not orthopaedic as advertised either. Still attempting to get a refund from them.

Beware of this company, products are not as advertised, very poor quality, made far away and not what you think you are buying.

Olive-Kate OXFORD Advertise on Instagram, as a U.K. family owned business, but my experience makes me believe it is a scam Chinese outlet. Please be aware!
I ordered a so called pair of orthopaedic beige slip on shoe which showed in the Instagram advert having a stretchy elastic side, from the front tongue to the side of the shoe, the cheap shoe I received did not have this added support. The pair shown on Instagram showed a deeper heel too, than the pair I received. The pair I received are cheap and nasty. They came screwed up in a tiny white post bag that had the air sucked out of it, squashing the shoes out of shape. I had expected them to be boxed at the very least.
I was so cross that this scam outlet advertised as a family run business From Oxford UK.
I didn’t get a response to a request for a refund.
I sent a second request for a refund, but there was no response to it either.
I was suspicious a few days after ordering, when I didn’t receive the goods, especially as their advert stated they were based in Oxford and I live in the next County! The delivery took 12 days! Tracking was made impossible too!
I now have no doubt at all, that they came from a scam Chinese outlet.
I have now been given a a Credit Card Dispute number from my bank, who are looking into the this dispute. I have since looked back on Instagram and they seem to be putting the same advert on for these shoes, but using a different company name! I won’t swear on here, but I really feel I want to scream!
Buyers please be aware of these scam companies!

I received the beige orthopaedics
Loafers after saying they were in stock
I had the impression that Kate and Oliver Oxford were in Oxford !!! They took weeks to come and Luke a previous review where just in a bag all crumpled and not orthopaedic at all
The advert on instagram clearly shows a gusset in the shoe and wider but the shoes I received were canvas and no gusset , clearly a cheap china copy shoe .DO NOT BUY !!!
I had several emails with a lady called Clare who didn’t like the fact I pointed out the misrepresentation of these not coming from UK , not orthopaedic and not worth £36 .just a cheap copy of the shoe they show !! I also like to note the reply from them. !!!
There was another review here that they replied the same to .
Also the loafers advertised had gussets and looked like slip on , these were hard , no gusset and just a cheap shoe . They continue to advertise on instagram and use a few different names !! Which they denied . !!!
I have tried to return and there’s no info how to do this ,I emailed this lady called Claire who us now not responding !! I have contacted my credit card for a chargeback .
I would just like to add an update getting a refund is impossible 2 weeks in they keep trunk to say you have to pay to return etc , talk to your card company and get a dispute raised !! Instagram had to to be held to account letting them continue !!!

I have received the beige loafers which i ordered after the advertisement on facebook. They are shown very smart with a box saying OLIVER AND KATE OXFORD. THIS IS NOT OLIVIA AND KATE .LETS BE CLEAR ABOUT THIS. TRUST PILOT NEED TO PUT THIS UNDER THE CORRECT HEADING.
They cost £36 . They arrived in a plastic bag inside an Evri delivery bag . They do not fit and are all scrumbled, the stitching inside the shoe is different to their sdvert. I can clearly see that I have been scammed . The same shoes are on the Chinese Website Temu for £12.
I recently had a new hip and wanted a good slip on shoe for my recovery. No way can I wear these cheap rubbish shoes.
I have requested a full refund and I am waiting for their response .
Facebook needs to shut down these fake scammed.
Jean Charnock