Oliver Bonas Avis 1 086

I ordered a dress from this online store, my first purchase with them and most certainly my last!!
The dress arrived damaged with missing fastenings and make up around the yolk! It had obviously been ordered previously and returned but not checked on receipt by the warehouse. I contacted the company who offered to allow me to keep the item, not an option since fastenings were missing, a refund or a replacement. I opted for a replacement since I loved the dress. Unfortunately it was already too late to take on my holiday. I returned the item and sent proof of postage, only to now be told the dress has sold out. Why offer a replacement if stock was sold out???
Dreadful company. Still waiting for a refund. Never again!!

Good quality, great colours, style and unique designs also affordable especially for the quality (which is very good) unfortunately for me EVERY TIME I go into a store I buy something! I've started going in there for gifts as well - the staff in our Watford branch are always nice and they seem to love the items as well which is good!

My wife and I love everything in Oliver Bonas—though we’re more into their furniture side rather than their clothing. So it’s no surprise we have Oliver Bonas vases, candle holders, drawers—you name it. They have a real talent for making everything colorful, no matter how plain or traditionally colorless it might be.
But in this vibrant world of theirs, there’s one thing that isn’t defined by color, and yet it shines the brightest: their old-school respect for the customer. Whether you shop online or in-store (ours is in Liverpool), they are always attentive, respectful, and genuinely helpful—listening first, before offering an answer.

I bought a necklace for my daughter as a present. It was an expensive present but the necklace broke so wasn’t the quality I expected. The necklace is no longer available for a replacement and my daughter loves the necklace so didn’t want to return it for a refund. They have said I can only have a full refund if I return the necklace which they have said they can’t repair. I’ve been given a 50% refund which won’t cover the cost of the travel and repair. To receive this it took over a month, 6 emails and 3 phones calls. For a company with such a good reputation I’m shocked by their poor customer service. If I’m looking for high quality expensive jewellery for presents I won’t be using them again.

Nice bright colours. Always a bit different from the norm.

I have just purchased 3 clothing items from Liverpool Street store. After having watching the assistant screw up my dress she then continued to do the same with the top I’d purchased. I very politely asked her if she could fold instead of screwing it up, I received a very terse stare and she actually folded my top and jeans and put them in a bag, stuffed in the receipt and handed me the bag! Not a word from her!
I love Oliver Bonus
I hate the fact they can’t fold clothes (this seems to be a standard policy of screwing up clothes you buy) and object even more that you then experience the silent treatment if you dare ask for folded clothes! Rude!

I bought some sunglasses with a gift voucher and they broke. I couldn’t find the receipt. Within 2 days they had located my order and sent out a replacement pair.
Fab service!

Always a good experience shopping here, either in store or online! The one in store (particularly kingston) is always so nice! Their clothes collection are a dream come true for a small girl like me!

I purchased a dressing table, chest of drawers, and two bedside tables, I love the design, so very well made, but I had to contact the company because I had fly dirt on the dressing table and it actually melted the paint on the top, I am so disappointed, it has ruined it. The company have decided they will not do anything about it, I don't think this piece of furniture is fit for purpose as I'm afraid to use it as it marks so easily. I am hoping that they will review their decision and do something about the damaged furniture. I definitely wouldn't recommend this line of furniture at the moment.

I recently made a massive error and posted a Dr Martens parcel to Oliver Bonas by mistake (to cut a long story short, there was a mix up with QR codes).
Oliver Bonas, particularly Carly, were so helpful and managed to retrieve my parcel and sent it back to me with no charge.
Wonderful customer service experience, thank you.

I placed two online orders for click and collect at the Glasgow Byres Road store. I was surprised at how quickly they were available for collection! When I arrived at the store the staff as always were super friendly and helpful, I received my parcels with no issue, super easy!
One item I will have to return to the store as the size was too big, but no doubt I’ll end up purchasing more while I’m there as the shop always looks fantastic. Thank you!

Jamie at the Victoria Station store is brilliant!
So helpful and joyous at 9am on a Sunday morning!
I bought a gorgeous dress, thanks to her
She should run a staff training course!
Oliver Bonas are very lucky to have her working for them

Well, I bought the white dove of peace aromatherapy oil diffuser and my wife and I are absolutely glad we did the amount of mist coming out makes other oil diffusers pale into insignificance beautiful everybody comments that comes in our house and wants one

Like previous reviews, I have had the most positive experience dealing with OB’ Customer Service. There are so many other retailers that could learn so much from them. Charlotte was extremely helpful on every level. When you get great service, returns process and more importantly responsiveness(!) it simply makes you buy more from them. Can’t recommend enough.

They say that they have responded but they have not.

Not bowled over by the customer service at all. Also, their leather bags are mislabeled as they're plastic. I have never had dealings before, but signed up for the newsletter to get a 10% discount, as I have been asked to buy a very expensive birthday present. After signing up to get the 10% discount, and a bombardment of emails from them trying to flog me stuff, they're refusing a discount saying I'm a prior customer. Absolute nonsense.

Absolutely bowled over by the customer service!!! A lady called Holly dealt with my issue and went above and beyond in my opinion to help me out. I’ve been a fan of OB for years. I buy a fair amount of clothes from there, I have quite a few homeware items and jewellery and it’s one of my go-to’s if buying a gift for somebody but after todays experience, it’ll be my top company I’ll recommend. Whenever I go in store, staff are always friendly and polite too.

I’ve bought two Oliver Bonas dresses this summer and I love them both! The first was totally unplanned at the Victoria station branch but I simply loved them both design and the fabric. The second was online for store collection locally in Epsom. Staff are consistently friendly and the dresses are so well made! I’ve had lots of compliments :)

This has to be the most frustrating website I have ever used. I have a gift card for the Irish site which I have attempted to use several times. When I entered my shipping address, with Eircode, I was told there were no shipping options to this address. Beyond annoying. When I got in touch with OB I was told footwear can’t be shipped to Ireland because of customs restrictions! This is nonsense as I regularly buy footwear from UK and there are no customs implications for items costing less than €150. At least the policy should be pointed out to those of us using their Irish website.

Five stars is an understatement for the Oliver Bonas team in the Ealing Broadway branch. The team were friendly, helpful, and resolved my issue quickly and efficiently. I couldn't ask for better service. Eve took the time to help me find the perfect gift for my sister and navigate through the whole online ordering process so that I didn't need to stress about carrying heavy items home. I then had a problem with one of the Oliver Bonas products and again Eve and Maddy were there to listen to me and help with the issue and explain the situation to the store manager, Taylour. Not only did Taylour resolve the issue, she did so with such a warm and friendly smile. This team are amazing and clearly care about their customers. Thank you Ealing Broadway Oliver Bonas team and especially a huge thanks to Eve, Maddy and Taylor :-)

Olly in the Chelmsford store, wow what great service, went above and beyond to help me, thank you olly will definitely return to store. 😃