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Olivia Bennett Melbourne is an online store offering quilted storage baskets, duffle bags and home accessories for customers across Australia. Our collections feature floral patterns, animal prints and colourful designs that bring personality to everyday essentials, from organising a cosy reading corner to packing for a weekend away. We work with production partners to make and fulfil our products, with many pieces made to order. Product details and dimensions are available on each product page to help you choose the right option for your home or travels. If you have a question about a product, delivery or an existing order, please contact us at info@oliviabennett-melbourne.com. We’re here to help with order enquiries, returns and any concerns about your purchase.
2,2
8 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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If I could give zero stars I would. The product did actually arrive after nearly 3 weeks but is not self-supporting as claimed, so fairly useless as a laundry basket. It is quilted but the design is just printed. The tracking is fairly suspect too.
Photos of the product that does not reflect what you are trying to sell on your website - definitely no stitching on quilted picture ! It’s printed !!
This is false advertising n sale of your product so therefore you need to stop before this escalates further - I’ve not opened the others purchased as I will use that as evidence later
Thanks
Rathi
I really wish I could give 0 stars…
I was scammed by this merchant. Placed an order on 11 September and never received it.
Despite multiple emails to their customer service, and requesting a refund they are telling me they won’t refund my money.
DO NOT BUY FROM THIS SCAMMER!
These laundry baskets are not what appears on their website! They do not stand up and the embroidery and quality is nothing like the photos. Buyer beware!!! Drop shipping scam.
I have contacted customer service which were responsive but I will update you to let you know if they honour their refund policy and refund me.
Nothing like the photo, printed not quilted, the basket doesn't stand up, it just flops. Very disappointing.
UPDATED REVIEW 10 October 2026
At length, a full refund was in the bank account on the morning of 10 October 2026.
This update is to acknowledge that.
If, on the balance of probability, we thought that this was a legitimate merchant we might have removed the review. However, we just think we have had a lucky escape. The matter had been reported to Shopify's fraud/scam team as well as to the bank and Scamwatch Australia.
Telltale signs we should have noticed before purchase:
- Shop Pay / Shopify reviews
- FB profile page listing Pounds not AUD, and a 1 April birthday
- Clones of the advertising on social media reusing the images with a variation on the selling proposition
- A detailed FB post by Scam Savvy Aussie sounding the alarm
A 10 second Google search would have uncovered information about this merchant very quickly.
Post purchase alarms:
- the use of a t.shopify.com email domain for both the order confirmation and the refund notification (instead of Shopify.com)
- the undeliverable email address in the purchase receipt
- while the info@ email on the website reaches ‘someone’ or ‘something’ - there was Spanish language in two emails we have from the this email address, and
- the data generated about this merchant and its website by Google’s Gemini.
Even though the money is back independent of the transaction dispute with the bank, we still think this is a questionable merchant and we count ourselves lucky to get the money back.
We could have avoided having to cancel the card and pursue a refund if we had checked the Shop Pay / Shopify reviews. You cannot leave reviews when you’ve cancelled the order, so we cannot leave one there. However there are a number of reviews about this merchant and we would have been smart if we had checked those.
After we received a message that we would get a refund, we noticed tracking numbers appear in Shop for shipping. One in a Chinese language script and one in an English language script. We do not know why that would happen after notification of a refund, but it did make us doubt that any refund was really on the way.
It took a few days after the message confirming a refund for the order to appear cancelled in Shop Pay.
We used Google’s Gemini AI to seek information about this merchant’s website oliviabennett-melbourne.com and got detailed results backing up our misgivings. We asked Gemini questions about the location of the website and the merchant, the language, and scam alerts. We cannot upload images of these results here but thoroughly recommend spending a couple of minutes investigating online-only merchants using an advanced search tool *before pressing the purchase button*.
ORIGINAL REVIEW CONTENT
This business is likely a drop shipping scam advertised on social media. If you click, your social media feed will start to be flooded by all the other copies. If you’re looking for a hint that the material is false, the profile lists its birthday as 1 April.
Seems to copy merch images from Shein or Temu. Operates under many different names. All different prices.
Has a real website but that doesn’t make the business legit.
The bank said it is behaving like a drop-shipper and is currently tracing to a women's ready to wear company in Spain. Pretends (in Australia) to be any number of closing down businesses run by friendly looking (probably AI) women.
Transacts through Shopify / Shop and a number of other payment methods. Reported in this instance to Shopify via its Fraud reporting form.
The email address for it (the help @ email on the order receipt) comes back as undeliverable. The info @ email appears to work, or at least has not come back as undeliverable as yet.
Don't make the mistake we did. You will be replacing your card and disputing the transaction.
Réponse de Oliviabennett Melbourne
Hi HM,
We’re sorry that your experience left you feeling this way. It is genuinely upsetting to read that you consider our business a scam, because we put considerable effort into fulfilling orders and supporting our customers. However, we understand that trust must be earned through clear information and actions, not simply assurances.
We have issued your refund. That does not erase your concerns, but we hope it demonstrates our willingness to take responsibility and resolve problems.
We help customers with order changes, replacements and refunds, and we take concerns about our website’s presentation and communication seriously. You deserve clarity about who you are buying from and what to expect.
If anything remains unresolved, please contact us at info@oliviabennett-melbourne.com so we can address it directly. Your refund and any further assistance are unconditional and do not depend on changing your review.
Kind regards,
The Olivia Bennett Melbourne Team
BUYER BEWARE - Please read reviews for "Rosie and Pearl" on Trustpilot. I was scammed by them in July 2026. Olivia Bennett is selling the exact same products, same website layout, same sob story of a mother & daughter closing down their store but they were in "Noosa" then not Melbourne. They do not have a shop. They did not send the complete order. The item was not handmade but cheap China mass produced of extremely poor quality fabric and sewing. They would not allow item to be returned for a full refund as advertised. Emails from them are all very sweet with love hearts and flowers, well written (thanks to AI I presume) but they do not deliver what they promise. I have advised Scamwatch and Meta.
DO NOT BUY FROM THEM!
Réponse de Oliviabennett Melbourne
Hi Pauline,
Honestly, it is heartbreaking to put so much effort into looking after our customers and then be called scammers over an order placed with a completely different business.
We understand that your experience with Rosie & Pearl left you upset and distrustful. But we are not Rosie & Pearl, we have no connection with them, and the order confirmation you sent belongs to their store.
We take our responsibilities seriously. We respond to customer enquiries, help with order changes, and arrange refunds when customers are dissatisfied. If you have a separate order with Olivia Bennett Melbourne, please send us the confirmation—we have no hesitation in helping you resolve it.
We would even be happy to send you a complimentary product so you can experience our quality and delivery for yourself. This would come with no conditions: no payment, no obligation to write a review, and no requirement to change or remove your existing one.
We are not asking you to ignore what happened to you. We are asking you to recognise that the purchase and refund problems you described involved another retailer. Similar products or website layouts do not mean we are the same business.
There are people behind this business who genuinely care. All we ask is to be judged fairly on our own products and service.
Kind regards,
The Olivia Bennett Melbourne Team
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