The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when... Voir plus
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Lisez les avis des autres
We booked last minute since we didn’t expect the weather to was bad that morning. Easy process in booking and very quick parking process. Then when my husband came back after midnight they gladly pi... Voir plus
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The indoor parking near the cruise lines entrance was nice, but the shuttles were caught in a very bad traffic gridlock, nearly causing us to miss the Celebrity cruise ship's departure time (we eventu... Voir plus
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Having a nice spacious comfortable place to relax in, sleep in a wonderfully comfortable bed, and grab a free airport shuttle to & from the airport. No rushing to find a parking spot, no running lat... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We sell 5 star parking at the lowest rates in the country!
Coordonnées de contact
Etats-Unis
- onairparking.com
4,2
Bien
252 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : On Air Parking
Appreciate the review! We’re glad you had an easy, affordable experience Yue.
All Around Fantastic
Easy to book, use, super friendly staff, quick shuttle to airport
13 décembre 2025
Réponse : On Air Parking
Love to hear this! Thanks for choosing On Air Parking Troy, and we’re glad everything went smoothly.
First time user
First time user, I was skeptical at the inexpensive price - but the hotel we parked at was safe and accommodating and our experience could not have been better. 100% will definitely use again!
3 décembre 2025
Réponse : On Air Parking
Thank you so much for the amazing review! We’re so glad your first experience exceeded expectations and that you felt safe and well taken care of. We can’t wait to help you again next time Melissa.
Réponse : On Air Parking
Love to hear it! Thanks for parking with us!
Réponse : On Air Parking
Thanks so much Barbara! We’re glad you had a great parking experience.
Réponse : On Air Parking
We love a “Johnny on the spot”! Thanks for parking with us Amanda!
Réponse : On Air Parking
Checked all the boxes is the best compliment Aprylle — thank you!
Réponse : On Air Parking
Thanks so much! Glad drop-off was easy — hope the rest is just as smooth Lina.
PARKING LOT LOST MY CAR KEY
I tried this lot on a short cruise. A bit of confusion on the way to the ship but it resolved.
I tried them again. Better, although taken for a long ride on the way back.
On my third try, after a long tour of various ships in port, I arrived at the lot to find that they did not have the key to my car. They THOUGHT I was returning 2 days earlier, which was wrong.
4 days later, many telephone calls, 2 Uber rides and still no key.
Jan 9. Still no reply. No key
20 décembre 2025
Avis spontané
Réponse : On Air Parking
We’re really sorry for the frustration this caused Dave, especially during a busy holiday travel period. While we don’t own or manage the parking facility or shuttle operations, we do care about your experience and would be happy to help reimburse the added Uber costs—please email your receipts to hello@onairparking.com
so our team can review. We appreciate you bringing this to our attention and will share the feedback with the facility as well.
UPDATE: Dave, thank you again for taking the time to speak with me this morning—and we’re truly sorry for how stressful this has been. Just to clarify for other readers, your review relates to the parking facility’s onsite handling and lack of call-backs, and while On Air Parking is the reservation platform and independent from the lot’s day-to-day operations, our team has been in communication with you multiple times to help get this resolved. The keys have been located and are on the way back to you, with delivery expected today, and thank you so much for booking with On Air Parking—we truly appreciate it and look forward to welcoming you back again.
I booked my parking and paid in well in advance to have my reservation canceled because of overbooking right before xmas!
I booked my parking and paid in advance for my trip to CA for xmas at the beginning of the week. Today, 4 days later, they called and left a message stating that the staff at the location overbooked the parking and that they had to cancel my reservation and refund my money. I have NOT been able to find any parking close to what I could have paid at another location at the time I booked with On air Parking. I am extremely frustrated and disappointed.
19 décembre 2025
Avis spontané
Réponse : On Air Parking
We understand how frustrating this is, especially so close to the holidays, and we truly wish this had not happened. While we don’t own or manage the parking facility, we were notified of the overbooking as soon as it was identified and reached out right away so you wouldn’t arrive without parking. Our support team left a message trying to connect with you to help rebook at an alternative location, and we’re still more than happy to assist in finding the best available option. We’re truly sorry this happened, and we are discussing this with the facility to better understand what occurred, as we only sell the allotted spaces they provide.
Shuttle Service is not dependable
What started as a great experience turned out bad. Dropping the car off at local hotel (where parking was at) was easy and somewhat convenient. Had to wait for the shuttle, but expected that. The return however was not good. Notified the hotel when we were leaving the terminal. They never contacted the driver, who doesn’t wait for passengers like all of the other shuttle services. He was at the far end of the shuttle area and we were near the front. He just drove on past. I contacted the hotel again and was told they’d have the driver come back around to get me, but that was a lie. The driver returned to the hotel and we waited nearly 30 more minutes for him to arrive, after seeing other parking shuttles pass by numerous times. I contacted OnAir Parking (my booking service) and they said they are just a booking agency and not responsible for the service I get -- I did not book through the hotel, I booked through OnAir. I paid OnAir. I got communication from OnAir. So, I would say they are responsible, or at least responsible to only use dependable parking options. I feel this was handled poorly by OnAir.
12 décembre 2025
Avis spontané
Réponse : On Air Parking
We’re really sorry to hear how frustrating your return experience was, especially after things started off well. While On Air Parking is a reservation platform and does not own or manage the parking facilities or shuttle drivers—similar to how a travel site like Travelocity books flights but doesn’t control airline staff behavior—we truly care about how our customers are treated. We take this feedback seriously and will be reviewing it with the facility, as we agree this experience fell short of expectations, even though the shuttle operations themselves are outside of our direct control.
Great rates
6 novembre 2025
Réponse : On Air Parking
Thank you! We’re glad you found a great rate — hope to help again soon Lou!
Réponse : On Air Parking
Thank you for the great feedback Abbas! We’re glad to hear booking was easy and that you were happy with the price and location. We truly appreciate you choosing us and hope to serve you again on your next trip.
Réponse : On Air Parking
Thank you for sharing Joshua! We’re glad to hear you felt the facility was safe and secure. We appreciate your trust and look forward to helping with your parking again in the future.
Réponse : On Air Parking
Thank you for the great feedback Jimmy! We’re happy to hear the location was secure, affordable, and convenient with easy access to and from O’Hare. We appreciate you choosing us and hope to assist you again on your next trip.
You have a excellent service.
27 novembre 2025
Réponse : On Air Parking
Thank you for the kind words Sergio! We’re glad you had a great experience and truly appreciate you choosing our service. We look forward to helping you again in the future.
we can always count on On Air Parking
we can always count on On Air Parking. The shuttle had just left when we got there, and the lady called the driver and they came back for us. Very short wait time on pick up. Very reasonably priced. Great staff.
13 novembre 2025
Réponse : On Air Parking
Thank you for sharing this wonderful feedback Kim! We’re glad the staff was able to quickly coordinate with the driver and keep your wait time short. We truly appreciate your trust in On Air Parking and look forward to being there for you on future trips.
A great way to park and ride to the Las…
A great way to park and ride to the Las Vegas airport. Cheaper than a one-way Uber/Lyft. This will be our go to when we fly anywhere.
27 novembre 2025
Réponse : On Air Parking
Thank you for the great review Cynthia! We’re glad the parking option was convenient and a better value than rideshare. We truly appreciate your trust and look forward to being your go-to choice for future trips.
Réponse : On Air Parking
Thank you! So glad everything was prompt and the team was super friendly Meggan.
This was our second time and everything…
This was our second time and everything was great. We will use again.
27 novembre 2025
Réponse : On Air Parking
Thank you! We really appreciate you coming back — so glad everything was great, and we look forward to helping you again Allen.
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