Oncourse Avis 

This is a horrible company. I’ve had consumers energy appliance service for years and never had an issue. Once they switched to oncourse, it was a nightmare. I was paying 49.49 a month and when I looked it up, it said it covered my air conditioner when I called they told me it didn’t and that they could cover it for 49.49 a month but I had to wait 30 days to have them fix my air. Needless to say I canceled the service on June 1 and they’re still charging me saying that they go to the end of the billing cycle it’s July 21 and they just now take the money out. I canceled over six weeks ago. It’s hard to get through to anybody. I would never recommend this company to anybody. I’ve told all my family and friends who are now changing their service to.

Carlos is the best HVAC technician. Called ahead, explained the condition of the AC system, the maintenance needed, and did an exemplary job. Carlos even addressed a couple items over looked by the prior technician. He should be training any of your new or struggling HVAC techs.

Job well done

Very professional and was easy to speak with agent and get my needs met

Company was out the next day.

The technician was knowledgeable and professional, yet friendly.

Josh was very professional and explained every step he took to fix what he found was not working properly.
Excellent attitude since he arrived until he left.

I ended up calling in my request because I couldn't get it to work on the website. The agent I spoke with was great and the call was quick. The company that was sent out was Total Temp and they were awesome!! Came out the next day, resolved my issue and was very thorough and honest.

Repair man was knowledgeable and helpfull in completing task.

Keegan was prompt curteous and knowledgeable;.performed required AC service without incidence.

Brain was very professional knowledgeable, friendly. He cleaned up behind himself and worked very hard unclogging the kitchen sink . He did an excellent job replacing the bathroom fixtures and he also did an inspection on the gas line. Everything worked out well.

Good and Friendly Service! Thank you Austin for taking time to answer our questions.

The considerate technician

The technician was on time for the appointment. He asked what the problem was and went to work immediately assessing the situation. Fixed the issues and had our AC up and running again!! He was very efficient and did a great job.

Thank you so so much!
I had actually forgotten that I signed up for the In home drain insurance. When I had a small flood under my washer….it was so upsetting….not knowing just how bad it was, when I saw that the problem was an obvious clog in my drain pipe. I remembered signing up for the outside drainage insurance, and when I checked my policy and realized that the inside was also covered…. What a huge relief!
Oncourse got me signed up with the local plumber (who turned out to be fantastic) and within one day…. Everything was fixed and NO charge.
🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡

Friendly and courteous service. Kurt worked professionally, and carefully corrected the issue. We think that he is a great service person!

The customer service attendant appeared to be somewhat rude.

Great service fast response and the tech Daniel was way above great. Very knowledgeable friendly and communicated everything he was doing. I will not hesitate to call again and ask for Daniel. Good job guys 10 stars +

Tech was very professional, very knowledgeable and kind.

Although the date marked on the original review was April 28 (date of the problem), OnCourse actually responded to my previous negative review within a few HOURS.

They set me up with a special Customer Service Advocate who was completely responsive and helpful. I agreed to have the original HVAC company return --- provided that an OnCourse representative was in attendance. Due to scheduling problems for the OnCourse representative (and the upcoming heatwave), he instead arranged an appointment with a different company: Great Dane Heating, Cooling, Electrical, & Plumbing; they sent out a tech the same afternoon.
The Service Tech they sent out was a real Pro. He diagnosed (and then resolved) each problem. First of all, the original company had only connected 2 of the 5 wires for the thermostat --- only enough for the heat to work. Without the other wires connected, there was no possibility that the Circulating Fan or A/C ever could work. I can’t vouch for this omission as of the original furnace installation date (in December 2025), but the fact that the Fan-Only never worked suggests that that was the case. The Tech also verified that they had improperly jerry-rigged the heating system in the original installation, thereby preventing the two-stage system from going into high-heat mode --- which explains why I had to resort to space heaters during the coldest days last winter. Since the SECOND visit by the original HVAC company had been in April, they had been given two opportunities to get the wiring correct, and they evidently lied to my face when they left the second time after telling me that the Fan-Only problem was fixed --- it would have been impossible for either the Fan-Only or the A/C to work, because neither was connected. The Great Dane guy installed the 5-wire thermostat that should have been installed at the time of the new furnace installation, and the heat and Fan-Only work just fine now.
Then he tackled the outside A/C unit. He verified that my relatives’ assessments were correct --- the compressor was NOT shorted out, so he replaced the expected parts, and the A/C is performing just fine (no trouble at all keeping up during the 95+ degree weather that was coming just days after he finished the work). Evidently, contrary to the report sent back to OnCourse by the original HVAC company that the outside compressor was unrepairable; the compressor itself was not in need of repair at all.
I have tried to be open-minded about it, but I just can’t come to any other conclusion than that the original HVAC company intentionally sabotaged my system so that they could come back the following Spring to sell me a new A/C unit (it would have been routine for OnCourse to send them back again to make good on the problems with the original installation). I still don’t know whether it was necessary to replace my furnace, but even though the old one was High-Efficiency, the fact that the new one is two-stage will mean that I eventually will end up saving money in the long run. I’m not suggesting that EVERY "unrepairable" judgement calls for a second opinion, but, if it HAD been necessary to zero-out my old system, then the Gold Plan would have cost OnCourse money, and that would have to be reflected in the rates that they need to charge everyone. The only winner in that scenario would be the HVAC company that got to sell a new unit that wasn’t needed.
I understand that OnCourse is taking appropriate actions to address the problems caused by the original HVAC company. They have to rely on the reports sent back to them from the companies that do the actual service calls, and only through Customer feedback can they know to deal with problem service companies.

Given the way that this problem was handled, OnCourse gets 5 Stars for the resolution.

The repair person was outstanding!! We love using this solution for all of our appliance needs.