O'Neil Gas & Plumbing Avis 

please avoid these cowboys. They will take your money with no problem then ditch you when you ask for a quote for further work

I recently had my boiler serviced. The timer wasn’t working so the engineer offered to get me a price to replace it. Luckily he showed me how easy it was to replace it. About a week later they phoned to say that to replace and fit the part would cost £167 I said this sounded expensive and was told I could take it or leave it. I checked online and the part cost £60 I ordered it and it was delivered a few days later. I fitted it in seconds and it’s working again. I won’t use O’Neil again I didn’t like their service or attitude. I would advise you to read your reviews.

The company kept cancelling appointments and as a result it was 21 months between annual services. When the service engineer eventually came, he said that gas fire was unsafe and dangerous and that he would have to condemn it. We wrote to the director Brian O’Neil complaining about the poor service and unknowingly being left in a dangerous situation in relation to the gas fire. We received no reply to our letter or a follow up email.

I will be avoiding this company in future. My boiler was operational with a pressure release valve replacement required before they arrived. A job that they said they had done 6 month ago but one of their own engineers admitted had not been done. They left me without heating and hot water and despite calling them for an update on ETA for new heat exchanger I am still waiting for information on Monday. They left me with no heating or hot water since Thursday. Disgraceful!

If you're looking for a company who leave their PPE and tools at your home during the coronavirus pandemic then this is the company for you!
The aptly named Brian Crook, finance manager even had the audacity to blame the 'wind' for leaving the PPE at my home. You need to learn to take ownership Brian.
This coupled with extensive wait times and multiple visits for the same issue do not make for a great customer experience.
My advice is to get your servicing etc from a private engineer or one of the big energy companies who offer a more extensive service, paying a few extra pounds is worth it and you get what you pay for. 🙂

I'll be waiting for the copy + paste response to this review. 😄

Thanks X

So I had O'Neils come to service our boiler 10 days ago. It was as I thought a standard service and that would be that. However since the service the boiler has been sporadically making a rattling noise when it comes on. So I got back to O'Neils today (3 kids really busy time of year so yes it took me til today) and they then informed me because it was outside the 7 days (which I was never told about) they would charge me £72 call fee! First & last time I will be using them.

Just want to underline before they came out the boiler was absolutely fine as simply due a service. After they came out the rattling started. Really poor showing from O'Neils and be well aware of this. Unfortunately it won't let me leave less than 1 star.