Jamesfrew Avis 347

All your engineers are very professional and polite.

As always, a pleasant engineer who did the job quickly, efficiently and left no mess. You can't ask for more than that.

On time engineer very professional and a lovely man.

Gas service was done efficiently. The only small complaint is the AI voice when I called the office. My mum who is in her 90's would not be able to deal with this if she has to phone with a problem.

The eng was very nice and offered us advice as we are both 77, which was helpful.

My kitchen flooded twice due to a blocked shared drain. The emergency contractors attended and worked on the outside drain for several hours, but then said the issue was in the main pipe and could not be fixed by them. I was told another team would come the next day because they had no one available that night.
I was advised not to use water in my flat to prevent further flooding, but this makes no sense when the drain is shared—water from neighbouring flats can still back up into my kitchen at any time.
While they did try to fix the issue, leaving an ongoing drainage problem overnight in an emergency situation is not acceptable. Very poor handling and lack of proper emergency response.

I hope problem will be solved soon emergency services unable to solve emergency problems

The Frew Engineer was thorough and very professional.

Kept up to date when to expect Engineer. Nice polite friendly man. Got on with the job with no problem. Did not rush although he had a busy schedule. Well done.

Kept well informed when engineer would arrive . Service performed expertly with friendly engineer

I was kept up to date with times and who the engineer was. He was on time very respectful and a tidy worker,hopefully all will be well until the next service

Been with James Frew for a number of years now and found them to be first class installing boilers or doing a service, they give you a date for either installation or service and an
AM or PM appointment and keep you up to date when they will be there, and there service is excellent.

Engineer was very pleasant and obviously good at his job.

Reliable, friendly service. Great response times and always get the job done.

Thankyou Euan .

Great service. Very helpful young man. Clean and quick worker too. Excellent job

Good communication. Initial appointment easily rearranged to a more suitable time. Work carried out professionally.

William was a great worker, knew what he was doing. Would recommend James Frew.

Service carried out in competent and friendly manner

Good service