Onestop Avis 

TL;DR: Staff refused to sell me literal pieces of cardboard because of an expired BRP—despite the UK government switching to e-visas. I’ve been to this store over two dozen times with no issues before.

I’ve shopped here for months, spending well over a thousand pounds, but last night, my experience was ridiculous. The taller, big-boned “gentleman” (who, judging by one other negative review, already has a reputation for poor customer service) refused my sale because my BRP was expired—something completely out of my control since the UK government discontinued them in favor of e-visas.

Look, I understand why age-restricted products—including rolling tips—require valid ID in an official capacity. Fine. But my BRP didn’t expire due to my negligence—it expired because the UK government decided to phase out physical BRPs entirely. What am I supposed to do in that situation? How else am I meant to prove my age when it only expired two months ago?

To make it worse, a different staff member—who has ID’d me only once before but has always remembered me—suddenly acted like he didn’t know me. Literally, last week I was asked for ID but didn’t have my wallet on me (the only ever time), so then I went up to him and he tells the other staff member to clear me. Suspiciously, it seemed like he was afraid or something of the “gentleman” and changed his stance after glancing at him.

This whole situation meant I had to walk back home, get my passport, and come back—just to buy cardboard—while my food got cold. Completely unnecessary.
No rolling paper, no tobacco, no alcohol, literally only the cardboard rolling tips.

On a positive note, there’s one younger staff member who is genuinely one of the most respectable people I’ve met in the UK. I wish him all the best.

Lastly, this store is already absurdly overpriced. It’s actually cheaper to order from a farther grocery store on Deliveroo—including delivery fees—than to shop here. If this is the level of service I’m getting, I might as well take my business elsewhere.

Great customer service from Kirsty and Kerry in the One Stop Moston Lane today! There was a mix up with yodel delivering my parcel. They were both really helpful with trying to resolve the problem and as it was not able to be resolved immediately they took my number and called me once the issue had been resolved.

Crawcrook Ryton shop is dirty and the stock of questionable quality.

The shop advertises 6:30am - 8:30pm but because the manager works the morning shift the staff close the shop before 8pm :(

The staff are lazy, abusive thieves who will try to short-change about ten customers per day an extra £2 or so.
Extra £20 per shift for their evening drinks I suppose!

Really brings the area down, although it may keep a certain 'demographic' out of the higher-quality (priced-matched) local competitor store's :)

The worst company I have ever worked for. They will employ anyone as they are desperate for staff.That includes some decent hard-working conscientious people and quite a few lazy useless slobs who spend their shifts vaping in the toilet, lots of smoke breaks outside at the front door and back door in full view of customers in the queue, playing games on their phones, following horse racing after placing bets, bullying and scruffy regional managers without any management skills except for maximising their expense accounts. I am sixty three years old and was often booked in for forty hours plus a week with little notice. They also got you into a WhatsApp group where the regional manager would bully and coerce people to do extra shifts to cover for people who had resigned, couldn't be bothered to turn up or had walked out. Eight hour plus shifts on your feet with a twenty minute break, minimum wage, so glad I got out.

The most expensive shop in the whole world.Charging ridiculous prices for items.

I purchased some Almond cakes only to find when I got back to work they were out of date. I have tried ringing the shop but no one answered.

ONE STOP MANAGER TABITHA,SHOWED CCTV FOOTAGE OF ME TO AN EX EMPLOYEE,,LIED TO ME ABOUT NOT KNOWING HER AND THEN LIED TO THE POLICE ABOUT ME LOOKING FOR HER ADDRESS,AFTER TELLING ME SHE DIDN'T KNOW HER,ONE STOP SAID THEY WOULD INVESTIGATE,AFTER BEING TOLD I SUSPECTED OF PROVIDING THE DATA BREACH, THEY ASKED TABBY TO INVESTIGATE HERSELF,SHE LIED TO THEM AND CALL THAT AN INVESTIGATION,ARE COMPLICIT IN ALLOWING DATA PHONE CALLS PROVING SHE LIED,AS THEY ONLY HOLD CALLS FOR 28 DAYS AFTER PLEADING NOT TO DELETE THEM, ONE STOP SEABOURNE ROAD SOUTHBOURNE BOURNEMOUTH,DISGUSTING VILE WOMAN, AND DISGUSTING FRANCHISE,NOW I SEE HOW THEY OPERATE,AVOID

Never had a problem using this store, until now, (Stevenage store next to the bike shop) lady was to busy looking at the cameras to count what money I gave her . one stop ✋️ I'd rather no stop and use another store absolutely child's play maths and still could give me correct change.. cheerio

Ordered 5 of everything I ordered. They thought about money over anything and thought "well, they won't notice if we give them 4x less things [as in they only gave us 1 out of 5 things compared to what we ordered and I happened on every item] no wonder there is pretty much none of them about anymore.

Friendly staff and helpful. Usually well stocked unless fridges or freezer not working. 4th Avenue. York

I have never found any shop assistant so rude as the one in Grandstand Rd Hereford. I will NEVER use them again. If they don’t like their job then leave.

Shocking. 14:55 10/01/2025 walked to counter to pay for my products, only to be told - I’m not serving anymore, someone will be out soon - as she walked off with her coffee mug; to leave the till area unattended.

Once again, the Onestop on Newborough in Scarborough is freezing cold, the staff have to dress up like eskimos.
This company does not care about its staff.

We visited one stop store in Newark on HAWTONVILLE today at 11:12 with my family.

As we were waiting at the till we had to wait for very long time. The lady explained that there was something wrong with the card transaction from previous person who bought milk and little dairy products so we waited a little bit longer.
When we were ready, we paid with Apple Pay (£9.65) and the card machine was failing, again, then in very rude fashion the women said that we have to insert the card in. When we explained it’s the Apple Pay and we don’t have a card the women was keep telling us that “we have to” insert the card. Not sure what was so hard to understand. Explanation that she (the employee) had an Apple Pay on her phone didn’t make any sense.

I asked if we could use the different till as my husband paid before me and everything was perfectly fine. I also said that she did admit that there was something wrong with this card machine, the answer we got almost screaming was : “I DIDNT SAY THAT!!”

The nasty comments to other customers after us that she was just trying to do her jobs really shouldn’t happened.

Please can you be more careful when selecting employees or at least send them on training how to talk to the customers and how to respect other human beings.

We used other till with a lovely young lady and transaction went through very smoothly.

Went in to get my yodel order was rudely told all systems were down which I understand isn’t their fault. Not being funny they should have a backup incase this happens. You shouldn’t be told you can’t collect your item which you have paid for. This is a Christmas present which I have been waiting for a while. I had it delivered here because of work and I thought it would have been easier obviously not. I’ve now got to go try again tomorrow after work to get my order. Staff were very unhelpful and rude

Rude rude people you don't deserve 1star shocking service

Closes when it feels like it. They shut Just to take in a delivery, minor power cut the other day all the other shops reopened but one stop took over an hour then closed early due to staff shortages, they refused to take in any packages from couriers making people who have waited wait even longer. Why say you accept packages if you don’t bloody open?

I have just waited 35 minutes at the post office counter to get served. There were 6 people in front of me, it was a shambles and that is putting be politely. The shop staff told us that the lady behind the counter was relief, sadly there was no relief for us customers with mobility issues. Some customers walked out. The cashier seemed to be mixing parcels for return with parcels due to be collected. I don't know if I will ever use your service again. Absolutely shocking

Ordered through deliveroo. From one stop trentham. Missing items weren’t refunded! Disgraceful service!

Went in today to return a parcel and was told they don’t do Amazon returns, when I told the lady she said we haven’t done them for 18 months despite the fact I have always used this shop to return them. But in all honesty I have always found the staff in this shop unhelpful and poor customer service. Won’t be returning!