Onestop Avis 

I visited one stop, Wellingborough, gold street.
What a vile, unhelpful miserable owner I encountered, I was only trying to return a parcel.
He was rude, abnoxious , I would not recommend anyone to visit that shop, and it wasn’t the cleanest place I’ve encountered.
I would award it zero stars, unfortunately 1 is the minimum

I went to the store in burton (Stapenhill) some of the staff are rude! They stand behind the counter why others are running around. Herd some staff slating other work members, I was needing help with printing a postage label, the only person that was working came and assisted me,(Tall, Black long hair!) she was well mannered and polite and assisted my needs. What a credit to your team! She was the most caring person that day! Went well above and beyond!

One Stop Shop at North Bersted Bognor Regis needs staff. Always having to close when it should be open.

Horible shop discusting customer service they are so lazy to do their job that they refuze to us paypoint and paysafe telling people it doesnt work each time 10 times i been there same lie horrible dont recomand this junk shops bad customer service too

For the second day in a row no 2 litre semi skimmed milk, bearing in mind they have reopened last week after a refresh, Thorne one stop poor as usual

One stop store marsh court basildon essex. My daughter came into this shop to return an evri parcel, she was told by Amazon she could print out the return label there. The lady behind the counter told her she couldn't and she was very rude & abrupt. To make it worse my daughter got the return label printed out her self and tried to return the parcel again. A man saw her with the parcel and said..there's no room for parcels?? In a very unpleasant way. If these people do not want to do this job knowing they will deal with the public, then they should not do it. Horrible people

Customer service is poor lady made me feel like I shouldn’t have even walked in the shop not sure if it’s new management but been coming here ten plus years but won’t be returning if you not happy within your job try something else because working there ain’t for you

Poor management has led to some staff being aggressive when asked about the lack of baskets. Often little in the shelves and when busy there umis usually only one member if the team serving, one focused on delivery and others doing nothing. If you ask for other staff to serve they get aggressive and rude. Lucky I dint manage this shop. There would be some out of a job. Please remember, we pay your salary guys and deserve a bit more respect. You are not doing us z favour!

This has been my local convenience store for around 7 years now (Melbury Avenue, Poole) and previously I had little problems here.

Since the staff started using headphones for communicating with each other they have stopped greeting, acknowledging or talking to customers and too busy chatting with each other. This also has the effect of appearing moody and non-engaged.

Poor

The staff are arrogant and rude ,my autistic daughter add to take a large parcel (AIR FRYER) I was in the car as I add broken my ankle ,the staff were horrible speaking to her very aggressively ,refused to take the parcel off of her making her carry it to the other end of shop. saying ,Go put it next to the parcels I’m not carrying that .Not the first times these staff have been horrible when she’s been in ,not all disabilities are visible absolutely no need for this .

My son just went to pickup an order for delivery on ubereats from marfleet lane one stop in hull near the Aldi supermarket women behind the counter was rude and abusive maybe you need to give your staff a bit of customer service training shocking.If it had been a man shouting at a women there would be uproar in this day and age disgusting.

Experience very bad Blackburn 30 New Bank Road, Blackburn,
BB2 6JW
Customer service very poor quality service now I’m stopped my all parcel one stop shop

One Stop shop 339 Linthorpe Road Middlesbrough. I gone to the shop to pick up few parcels. The shop assistant could not find them so she decided to start shouting and swearing at me. This is the shop manager, then her friend joined in, another member of staff. Telling me to F...off from the shop and calling me a stupid be.....h... Obviously this is the proper way to speak to immigrants, we are all s..m. They did this because they are racist and think it is ok speak to people like that. It must be their employers policy to swear at customers. I have all the recording and I will post it on line. I would suggest don't shop in one stop if you immigrant. They stolen my parcel with my dogs medication in it. Absolutely shocking behaviour. I started to record this because I felt scared by them both. Everything is recorded on the shops CCTV, I suggest that their employer has a look before I post my recording all over the internet. I want both of them to be sacked. They should not work with public. I'm 55 year old woman, disabled and hard working not some shop lifter that try to still something from the shop, all I wanted was my dogs medication and all I got was abuse and name calling.

I phoned the one stop customer service and put complaint in , the member of staff was not interested.
I also send an email to Ombudsman to have a look at the running of the business and the aggressive behaviour of the staff. The manager told me that she was only 17 in charge of the shop and selling cigarettes and alcohol to customers. I have all the proof on my phone.

Some convenience store. We visited a recently opened shop in Cheltenham. We've been twice now, morning and afternoon and no milk at all. Staff don't know when deliveries are coming which isn't their fault but not helpful. Won't be using again.

BUYER BEWARE: They will scam you and rob you in any way possible on a weekly basis. If not today, then another day sooner or later. In more than one year, I have counted 14 times where they cheated on prices. This is only from the times I checked the receipts but only God knows how many more times they have robbed not just me but many people who do not check their receipts and blindly pay without noticing their scams of "discounted" products. This includes near-expiry products that they advertise at a discounted price, but in most cases, they still scan the "normal" barcode for the full price. They also place "discounted" products at the front of the store, advertising the price in big, wide "cheap" numbers, while in miniature letters in the corner, it is written that the discount is not applied until a specific date next week or so, so you end up paying the full price anyway, foolishly believing you are buying "cheaper." These thugs are top-tier scammers that even Indian phone call scammers are jealous of OneStop's scamming tactics! You might think everyone makes mistakes, but don't be fooled. They may say sorry every single time with nice kitty faces, but they keep doing the same things over and over again, not just a specific cashier but all of them. You can't blame a single person here, because that's how this shops work. Truly a cancerous place. These kinds of things you do are called bait advertising, which is illegal under UK law, under consumer regulations. This is not the USA for you, here transparency is welcomed. However, you try to leverage naive people and rob them, thinking that the majority won't check or take their receipts after purchase. This includes when you "accidentally" and deliberately do not scan one of the items, resulting in the person not getting the full promotion of the selected products' deal. I have never seen anything like this in my whole life. You might mess up once or twice, but not on a weekly basis. This shop brand is like a silent cancer, atleast in Mickleover, Derby, robbing people with their scammy scummy tactics. I will make sure regulatory authorities take a good look at this shop, as I have gathered enough evidence over time. I hope you no longer operate in the near future, scammers.

Been shopping in one stop for 14 years lovely staff, but today I stood at the cash desk for about 10 seconds as the new member of staff was on her phone looked up served me I asked for a receipt after I had paid she went back to her phone looked up and I said can I have my receipt please sorry I never moan but I work in retail and would never be on my phone at the till point.

the grapes were 1.30 for a small pot and they weren’t even good they were mushy and disgusting I am now in a horrid mood because I had to overpay for grapes

The guy that work at royal mail on one stop on St Annnes well in Nottingham is so rude. He is not happy working there, he doesnt know anything. If you have any doubt about you parvel or retirn parcel, he never know and answer you in a bad way. If he doesnt want ro work there anymore, give his job to someone that want that job. He is ridiculous.

Newhaven Marina: I’m writing this because after 4 years complaining about early morning deliveries and metal cages being dragged across the car park. I find the customer services email has been shut down. Facebook wasn’t open and I don’t use their other social media. Early morning deliveries are a breach of the Commercial Lease. They wake the residents of a block of flats.

I use this shop a lot for returning parcels etc
Unfortunately there is one particular member of staff who is always really rude!
She is a middle aged lady with dark hair
I always see her putting the bins out with a cigarette in her mouth
She shouldn't work in retail with the public if she finds it hard to be nice to the customers