Straightforward, no faff and no fuss. The delivery drivers made light work of my awkward living space, and stayed tidy. A month after purchase I had some questions and solutions were found at... Voir plus
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Lisez les avis des autres
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Voir plus
L'entreprise a répondu
Excellent service! I didn’t realise but this company is the manufacturer so they make everything including mattresses on site! We ordered the Cocoon Siris 3000 cooling pillow box and it is soo deep an... Voir plus
L'entreprise a répondu
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Coordonnées de contact
Wide Lane, LS27 9FL, Leeds, Royaume-Uni
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Excellent
171 avis
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A répondu à 86 % de ses avis négatifs
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This was my first time purchasing zip…
This was my first time purchasing zip and links beds and I wanted to see what they looked like in person.
This online bed store has a showroom which is perfect for someone that likes to try and see the quality of the products before they make a purchase.
The showroom was lovely, the beds were nicely displayed.
The owner took his time to explain how the beds are made and went into detail of the products and process they use.
I was able to tell him what I wanted and what my budget was.
He tailored the bed product to meet my specific needs that matched my budget.
Delivery of the product and the bed itself was spot on very happy with the whole process from start to finish.
And most importantly the bed is amazing, I feel like I'm floating when I lay down on it...
10 avril 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for such a detailed and wonderful review! 😊 We’re absolutely delighted to hear that your first experience purchasing a zip and link bed was such a positive one 🙌
It’s great to know you enjoyed visiting our showroom and found it helpful to see and try the beds in person—that’s exactly what it’s there for! 🛏️ We’re especially pleased that the time taken to explain everything and tailor the bed to your needs and budget made a difference 💯
We’re also glad delivery went smoothly and that you’re happy with the whole process from start to finish 🚚 Most importantly, hearing that you feel like you’re floating on your new bed is the best feedback we could ask for! 😄
Thank you again for your support and recommendation—we look forward to helping you again in the future ⭐
– Team OBS
The mattress is great
The mattress is great, and is of good quality. I would have liked better communication from the delivery company
30 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback! 😊 We’re really pleased to hear that you’re happy with the quality of your mattress 🛏️✨
We’re sorry to hear that communication from the delivery company didn’t meet expectations—this isn’t the level of service we aim for. Your comments are really valuable, and we’ll be sure to pass this on to help improve the experience going forward 🙏
Thank you again for your support, and we hope you continue to enjoy your new mattress! ⭐
– Team OBS
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for the amazing review! 😊 We’re thrilled you had a great experience with us 🙌
Your recommendation means a lot, and we really appreciate your support! ⭐
– Team OBS
Wow service and quality 5star
Wow, I received my bed today ans the whole service was incredible. They helped me via email almost instantly and arrived during the small delivery window they gave me. The had a question upon delivery and they were fantastic and called the office, dealing with it for me.
Now onto the bed.. The height, comfort and quality has really surprised me especially due to the low cost.
Thank you all so much for making the transition seemless for me.
21 avril 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Wow—thank you so much for such an amazing review! 😊 We’re absolutely delighted to hear that you had a 5-star experience from start to finish 🙌
It’s great to know our team were quick to help via email and that everything ran smoothly on delivery day, even when a question came up 🚚📞 We’ll be sure to share your kind words with the team!
And we love hearing how happy you are with your new bed—the comfort, quality, and value are exactly what we aim to deliver 🛏️✨
Thank you again for your support, and we’re so pleased we could make the whole process seamless for you! ⭐
– Team OBS
Very helpful service on the phone
Very helpful service on the phone just need to wait and get my bed once I'm ready for it to be delivered
20 avril 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your kind review! 😊 We’re really glad to hear you found our team helpful over the phone—it’s always our aim to make things as easy as possible 🙌
We’ll be ready whenever you are for delivery, and we look forward to getting your bed to you! 🛏️🚚
Thanks again for your support ⭐
– Team OBS
Excellent product and service
Excellent product and service. Delivery guys were very polite and helpful.
31 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely feedback! 😊 We’re delighted to hear you’re happy with both the product and the service 🙌
It’s great to know our delivery team made a positive impression—they’ll really appreciate your kind words 🚚👏
Thanks again for your support, we look forward to helping you again in the future! ⭐
– Team OBS
Thank you so much
Superb online purchase. Smooth process from fabric samples, to ordering to delivery and product quality is 10 out of 10. Ordered a 60 inch floor standing headboard with an end lift ottoman ( so much storage now ). Along with a 4000 pocket mattress. My sleep has never been this good. Will defenitely recommend and use again.
3 avril 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! 😊 We’re absolutely delighted to hear that everything—from fabric samples to ordering, delivery, and product quality—was a smooth experience for you 🙌
It sounds like a great setup too! The floor-standing headboard, ottoman storage, and 4000 pocket mattress make a perfect combination 🛏️✨ We’re especially pleased to hear your sleep has improved—that’s exactly what we aim for!
Thank you again for your recommendation and support, it really means a lot ⭐ We look forward to helping you again in the future!
– Team OBS
Best store excellent service
Ordered 3 mattress for the house from the first call to the delivery excellent been brilliant thank you online bed store
9 avril 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind words! 😊 We’re thrilled to hear that your experience—from the first call right through to delivery—was excellent 🙌
It’s great to know you chose us for multiple mattresses, that really means a lot to us! 🛏️✨ We’re so pleased everything went smoothly.
Thank you again for your support and for choosing Online Bed Store ⭐
– Team OBS
Excellent communication throughout
Excellent communication throughout, they were able to cater delivery and excellent service :)
23 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review! 😊 We’re delighted to hear that you were happy with the communication throughout and that we could accommodate your delivery needs 🙌🚚
Providing excellent service is what we strive for, so it’s great to know we delivered on that for you! 💯
We really appreciate your support and hope to help you again in the future ⭐
– Team OBS
Customer service leaves a lot to be desired.
I had no problem with the ordering of the mattress. The van driver delivered on time. However, there was no information advice included to tell me whether the mattress can be turned over or should simply be spun around, so I rang the Company. I am pleased that the Company posted the information I needed. Thank you.
7 avril 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
We’re glad to hear your order and delivery experience went smoothly, however we’re sorry to hear your frustration when trying to contact us.
To clarify, our phone system does not hang up on customers intentionally. If no agents are available at the time of calling, the system will advise accordingly due to high call volumes. This is not intended to be rude, but simply reflects availability at that moment.
We are also consistently available via email and respond to all enquiries within 24–48 hours.
In relation to your query about the mattress, this information is clearly outlined on the product description on our website. The mattress you purchased is double-sided and can be both rotated and flipped as part of its care.
If you do need any further clarification, we are always happy to assist.
We appreciate your feedback and will take this on board as we continue to improve our service.
— Team OBS
Ordered 10 days ago
Ordered 10 days ago: still awaiting delivery. This company don’t answer the’phone: they just end the call. I’m losing a day’s pay every time I have to wait in for delivery. Not impressed.
30 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
We’re sorry to hear you feel this way, however we would like to clarify the situation.
It has currently been 5 working days since your order was placed, which is still well within our stated delivery timeframe of up to 10 working days.
Your items were manufactured and scanned into our courier partner’s network within just 3 working days of placing your order, which reflects the efficiency of our production process.
As you can appreciate, couriers are particularly busy during the Easter period, which can impact scheduling. However, they will be in contact with you directly before the end of the delivery window to arrange a suitable delivery date.
If you have attempted to call us over the bank holiday weekend, please note our phone lines were closed during this period due to increased demand. We have, however, responded to all emails during this time and have not received any email correspondence from you.
We also do not end calls intentionally, and we are always available during working hours to assist customers.
We kindly ask for your patience while your delivery is arranged within the agreed timeframe.
— Team OBS
***UPDATE*** 7/4/26 @ 6:11pm
We saw your review on 7/4/26 at 6:01pm and immediately contacted our courier for an update. They have now confirmed that your delivery is scheduled for this Friday.
To confirm, your delivery will have taken place within 8 working days of placing your order, which is within our stated timeframe.
They will be in touch with you directly, as expected, to confirm the details.
— Team OBS
Good product
Good product, delivered promptly and very polite and helpful delivery drivers.
31 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, we really appreciate it! 😊
We’re glad to hear you’re happy with the product and that the delivery went smoothly. It’s great to know our drivers were polite and helpful too 🚚🙌
Thanks again for your support!
— Team OBS
How helpful both man where and carful…
How helpful both man where and carful not to bruise the wall and carful with pictures on my wall. Thank you guys.
Keep up with good work it get noticed at least I do .
31 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind words, we really appreciate it! 😊
We’re so pleased to hear how careful and helpful the delivery team were, especially taking the time to protect your walls and belongings 👏🚚
We’ll be sure to pass your feedback on to them—comments like yours really do mean a lot and don’t go unnoticed 🙌
Thank you again for your support!
— Team OBS
Bed very sturdy
Bed very sturdy, small issue is the fitting together would be stronger with a bolt and nut rather than the metal u shape clasp. But it is a well put together. Both parts of the base and headboard. Delivery was second to none, reply good guys.
30 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your feedback, we really appreciate it! 😊
We’re glad to hear you’re happy with how sturdy and well put together the bed is 🙌 Your comments regarding the fittings are also really valuable, and we’ll be sure to pass that on to our manufacturing team.
It’s great to hear the delivery team looked after you so well too 🚚👏
Thanks again for your support!
— Team OBS
Really good quality mattress 👌 and…
Really good quality mattress 👌 and good service and was kept up to date with delivery times etc and two phone calls from the driver as well . Would highly recommend to anyone.
30 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind words, we really appreciate it! 😊
We’re so pleased to hear you’re happy with the quality of your mattress and the service you received, especially the delivery updates and communication from the driver 🚚
Thank you again for your recommendation—it means a lot to us! 🙌
— Team OBS
What an amazing company to deal with
What an amazing company to deal with. First, they rearrange their rapid delivery to avoid clashing with my hospital stay. Then, the two delivery drivers arrived well within the stated time and did a marvellous, friendly and thorough job of bringing in the new mattress and taking away the old one; and then the quality of the new mattress is fantastic and far above what was expected for the price. To everyone involved in this company and to the drivers too, a HUGE thank you and a strong recommendation to anyone looking to purchase from here.
6 avril 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for such an amazing review, it truly means a lot to us! 😊
We’re really glad we could accommodate your delivery around your hospital stay and make the process as smooth as possible for you 🙌
It’s great to hear the delivery team looked after you so well and that you’re happy with the quality of your new mattress—especially exceeding expectations for the price 💯
We’ll be sure to pass your kind words on to the drivers and the rest of the team 🚚
Thank you again for your recommendation and support!
— Team OBS
Fantastic customer service & product
I had an emergency and needed to order a kingsize divan in 4 parts to fit upstairs in an old cottage, together with a zip & link mattress, and it needed to be delivered within 4 days before Easter. I tried a number of companies, all of whom were mildly sympathetic but uninvolved. However, Adam at OBS was absolutely wonderful, went a million extra miles to make it all happen and kept in touch right to the end to ensure everything worked. It did! The bed arrived on Good Friday afternoon and my guests the following day. I cannot recommend Adam and OBS highly enough, both for the quality of the product but, more than anything, for Adam’s truly excellent customer service and care.
3 avril 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for this amazing review, it genuinely means a lot to us! 😊
We’re so pleased we were able to help in a time-sensitive situation and get everything delivered in time for your guests 🙌 Timing around Easter can be challenging, so we’re especially glad it all came together perfectly.
Adam will be absolutely delighted to read this—he always goes the extra mile, and it’s great to see that recognised 👏
We’re also really happy to hear you’re pleased with the quality of the bed and mattress 🛏️
Thank you again for your kind words and recommendation—it’s truly appreciated!
— Team OBS
Excellent customer service
Excellent products and amazing customer service.
Had an issue with our order but Online Bed Store sorted it out quickly and easily with very speedy responses.
Thank you for the brilliant customer service & helping so quickly.
1 janvier 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
We’re sorry to see your review, however we would like to clarify a few points.
We respond to all customer enquiries—both email and phone—within 24–48 hours. We take customer service very seriously and do not ignore or avoid complaints under any circumstances.
We have checked our system thoroughly and cannot find any record of contact from you under the details provided. In order for us to assist and resolve any issue, we kindly ask that you provide evidence of your attempts to contact us (such as email confirmation or call details), or reach out again with your order number.
If this is the first time you are contacting us and leaving a 1-star review, we do feel this is unfair, as it does not give us the opportunity to resolve your concern. Reviews like this can also be misleading to future customers and may deter them from a highly competent bed manufacturer that prioritises customer satisfaction—whether that’s through the pricing we offer, the quality of our products, or the delivery partners we work with.
We are more than happy to look into this and resolve any genuine concerns promptly, but we cannot address issues that have not been raised with us directly.
Please contact us at support@onlinebedstore.co.uk so we can assist you further.
Team OBS
Great service
Great service, lovely bed, I would highly recommend this company. There was a slight issue with the bed and when I contacted them, they responded to me immediately, they even fitted the replacement part for me. Completely satisfied and would buy from them again.
21 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, we really appreciate it! 😊
We’re glad to hear you’re happy with your bed and the service you received. It’s great to know we were able to resolve the issue quickly and get everything sorted for you 🙌
Your satisfaction is our priority, so it’s fantastic to hear you’d buy from us again 💯
Thank you again for your recommendation!
— Team OBS
Amazing company
Amazing company! Their customer service is amazing, with great communication through WhatsApp and helped by sending me samples of fabrics before I purchased! Any issues and they were really quick to reply and help me out! The quality of the product is great. Really happy thank you so much
3 avril 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review, we really appreciate it! 😊
We’re so glad to hear you had a great experience with our customer service and found the WhatsApp support helpful 📱 It’s great that the fabric samples helped you make the right choice too 🙌
We’re also really pleased you’re happy with the quality of your product 💯
Thank you again for your support—it means a lot to us!
— Team OBS
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