Straightforward, no faff and no fuss. The delivery drivers made light work of my awkward living space, and stayed tidy. A month after purchase I had some questions and solutions were found at... Voir plus
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Lisez les avis des autres
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Voir plus
L'entreprise a répondu
Excellent service! I didn’t realise but this company is the manufacturer so they make everything including mattresses on site! We ordered the Cocoon Siris 3000 cooling pillow box and it is soo deep an... Voir plus
L'entreprise a répondu
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Coordonnées de contact
Wide Lane, LS27 9FL, Leeds, Royaume-Uni
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Excellent
171 avis
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A répondu à 86 % de ses avis négatifs
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I am very happy the orthopedic matters …
I am very happy the orthopedic matters many thanks
26 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind feedback, we really appreciate it! 😊
We’re so pleased to hear you’re happy with your orthopaedic mattress and that it’s meeting your expectations 🙌
Many thanks again for your support!
— Team OBS
Delivery to the bedroom required 👏
Delivery within timeframe; updates on route and a phone call when they were near - excellent!
23 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your great feedback, we really appreciate it! 😊
We’re glad to hear the delivery went smoothly and that the updates and communication from the drivers made a difference 🚚👏
It’s great to know everything met your expectations!
Thanks again for your support 🙌
— Team OBS
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great feedback ❤️
We’re so pleased to hear you’re happy with both the product and delivery service. It really means a lot to us!
We truly appreciate your support 😊
Nice quality mattresses
Nice quality mattresses. Fast service. Good communication from company and delivery very smooth.
19 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, we really appreciate it! 😊
We’re really pleased to hear you’re happy with the quality of the mattresses and that everything from service to delivery went smoothly 🙌🚚
Great communication and a seamless experience is exactly what we aim for!
Thanks again for your support 💯
— Team OBS
I can't fault this company from the…
I can't fault this company from the moment that I called them with questions and they answered the telephone. The delivery was made on the day that I asked by a friendly and helpful delivery driver. The quality, lead time and service for the price of the product is amazing and I would not hesitate to recommend OBS. Will use again soon as I have another bedroom to refurbish in May 😀
20 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind words—it really means a lot to us.
It’s been an absolute joy working with you on this project, and we’re so pleased everything went smoothly from start to finish. We always aim to make the whole process as easy and reliable as possible, so it’s fantastic to hear that reflected in your experience.
We truly appreciate your recommendation and look forward to helping you with your next bedroom refurbishment in May ❤️
New Mattress
Ordered a mattress from OBS, from placing the order to delivery the service received was fantastic. Quality of mattress is excellent.
5 février 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great feedback ❤️
We’re so pleased to hear you had a fantastic experience from ordering through to delivery, and that you’re happy with the quality of your new mattress.
We really appreciate your support and hope you enjoy many comfortable nights ahead 😊
Excellent service
Really swift and polite delivery driver - took mattresses straight upstairs for us.
Lovely comfortable beds.
2 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely feedback ❤️
We’re really glad to hear you were happy with the service and that our delivery driver made things easy for you. It’s great to know you’re enjoying your new comfortable beds!
We truly appreciate your support 😊
Fab mattress
Quick to deliver, packaged well and great matress. Has really helped with back issues….
2 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review ❤️
We’re so pleased to hear your mattress arrived quickly and safely, and even happier to know it’s helping with your back issues—that’s exactly what we aim for.
Wishing you many more comfortable nights ahead 😊
irefund
Having been sent the wrong product I was initially very annoyed. Having spoken to Adam at the warehouse I was feeling much more reassured and he was very helpful. The product has now been returned and my refund is on its way so thank you Adam for your understanding.
22 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review, Linda.
We’re sorry to hear you feel this way and would like to clarify the situation.
The item delivered was correct as per your order, however we understand that the fabric colour was not as expected. This was discussed with you shortly after delivery. As always, we recommend ordering fabric samples prior to purchase, especially where an exact colour match is important.
Despite this, we arranged a free collection and offered a full refund as a gesture of goodwill.
To clarify the timeline:
The item was collected on Friday 13th March
Received back at our warehouse on Monday 16th March
Refund processed on Tuesday 17th March
Refunds can take a few working days to appear depending on your bank, but this has been completed from our side.
We always try our best to ensure everything runs smoothly, but when things don’t go to plan, we act quickly to resolve issues. We pride ourselves on clear, honest communication with both new and existing customers.
If you need anything further, please feel free to contact us directly. Thank you.
Team OBS
Very happy customer. Would recommend.
Ordering online was simple. Delivery details were well communicated and delivery was straightforward. Very happy customer.
22 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, Katie ⭐⭐⭐⭐⭐
We’re really pleased to hear that you found the ordering process simple and that everything from communication to delivery went smoothly. That’s exactly the experience we aim to provide.
We truly appreciate your recommendation and hope you enjoy your purchase! 😊
Team OBS
Actually “ottoman bed store”
This is the rebranded company of “ottomanbedstore”. Check the reviews
Ordered ottoman bed and headboard. Started off with delivery issues. Overcoming that the bed was delivered with black marks all over the cream headboard. Tried to contact the company multiple times by email with no response. Tried the phone no contact since.
28 décembre 2025
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback.
We’d like to clarify that Ottoman Bed Store rebranded to Online Bed Store in early January, and during the transition there was a short period where some of our previous communication channels were no longer active.
Since the rebrand, the correct and monitored contact email is support@onlinebedstore.co.uk, which is clearly displayed on our website. Any customers who contacted us through this email during the transition have had their queries and issues resolved promptly by our support team.
We’re genuinely sorry to hear about the issues you describe with your delivery and the marks on the headboard. However, this is the first time we’re hearing about this specific case, and we’d really like the opportunity to resolve it for you. Our team is always happy to help and put things right as quickly as possible.
Please email us directly at support@onlinebedstore.co.uk with your order details and photos of the issue, and we will look into this immediately and work with you on a solution.
Customer satisfaction is extremely important to us, and we’re always here to help. 😊
HORRENDOUS do not use this company!!!
HORRENDOUS - do not use!!
Company used to be named “ottoman bed store”. We ordered a bed in December and have had nothing but issues. No response to any of our calls or emails. And then the emails started bouncing back!
Company now trading as “online bed store”
Do not trust the reviews or their social media posts. Our bed arrived late, different colours and stained with large black lines.
Will be reporting further to trading standards!! Con artists!!
11 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for taking the time to leave a review.
We’d like to clarify for transparency that Ottoman Bed Store rebranded to Online Bed Store in early January as part of a planned transition for the business. During this short transition period, some of the previous communication channels connected to the old brand were no longer active, which may explain why some older email addresses began bouncing back.
Since the rebrand, the correct and fully monitored contact email is support@onlinebedstore.co.uk, which is clearly displayed on our website. Customers who contacted us through this address during the transition have had their queries handled and any issues resolved promptly by our support team.
We are genuinely sorry to read about the issues you describe with your order. However, this is the first time we are seeing these details, and we would absolutely welcome the opportunity to look into this for you and resolve it quickly.
Please contact us directly at support@onlinebedstore.co.uk with your order number and photos of the issue so our team can investigate immediately and arrange a suitable resolution.
We take customer feedback seriously and are always committed to putting things right. 😊
Really Pleased
I ordered the Chelsea Winged Ottoman Divan Bed Set with the matching Ottoman & a new mattress and WOW. I am obsessed. So much storage and it looks super expensive.
The mattress has improved my sleep massively! I wasn’t sure which one to go for but the team helped me to pick the one best suited and they got it right!
The delivery team were helpful, I had brand new carpet and they was really respectful.
6 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing feedback ❤️
We’re absolutely delighted to hear how much you love your Chelsea Winged Ottoman Divan Bed Set—it really is a stunning choice! It’s great to know the storage, look, and overall quality have hit the mark.
We’re especially pleased we could help you find the perfect mattress and that it’s made such a difference to your sleep. That’s exactly what we’re here for!
I’ll also be sure to pass your kind words on to our delivery team—they’ll really appreciate it.
Thank you again for your support, and enjoy your beautiful new setup 😊
Very good service and very good…
Very good service and very good mattress and beds 💯
10 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great feedback ❤️
We’re so pleased to hear you’re happy with both the service and your mattress and beds. It really means a lot to us!
We truly appreciate your support 💯
The chaps who delivered the bed were…
The chaps who delivered the bed were outstanding. Prompt polite and even offered to remove their shoes. Fabulous service . Thankyou . Also the bed has changed my life and my bones
2 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful feedback ❤️
We’re delighted to hear our delivery team made such a great impression—they’ll be really pleased to hear your kind words.
It’s even better to know the bed has made such a positive difference for you. That’s exactly what we aim for!
Thank you again for your support and enjoy many more comfortable nights 😊
Great mattress, great delivery, great company
I was confused by all the different types of mattress advertised by so many companies and found it difficult to choose one. I bought one of your mattresses for my son who said he'd had the best sleep for a very long time. I bought one for myself, which was delivered by your carriers. I was kept informed and they treated me and my home with respect. Thank goodness you do mattress recycling.
19 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful feedback ❤️
We completely understand how confusing it can be choosing the right mattress, so we’re really pleased we could help make that decision easier for you. It’s fantastic to hear both you and your son are enjoying such great sleep!
We’re also glad our delivery team kept you informed and treated your home with the care and respect you deserve. And it’s great to know the mattress recycling service was helpful too.
Thank you again for your support—it truly means a lot 😊
10/10 experience with this company
10/10 experience with this company! The bed and mattress came so fast and delivery was a breeze.
So happy with the overall product and quality.
7 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for the 10/10 review ❤️
We’re so pleased to hear you had such a great experience with us, from fast delivery to the quality of your bed and mattress.
Your feedback means a lot, and we really appreciate your support 😊
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! 😊
We’re really pleased to hear you found the delivery helpful and speedy and that you’re happy with the quality of your order 🛏️✨
Your feedback means a lot to us — thank you for choosing OBS! 💙
Sandra Senior.
All contact - from this company from. ordering to receiving the bed has been excellent. The bed arrived at time given and carried upstairs to its room. Its very heavy - so well made and the colour i'd chosen was correct.
Thank you for your service and happy to recommend -
9 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review, Sandra! 🌟😊
We’re delighted to hear that everything from ordering through to delivery went smoothly for you. It’s great to know the bed arrived on time, was safely carried upstairs, and that you’re happy with the quality and colour you chose 🛏️✨
Your recommendation really means a lot to us — thank you for choosing OBS! 💙
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review, Jade! 🌟😊
We’re thrilled to hear you had such a great experience and that Adam was able to help resolve your query quickly 🙌
Your feedback means a lot to us — thank you for choosing OBS! 💙
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