Straightforward, no faff and no fuss. The delivery drivers made light work of my awkward living space, and stayed tidy. A month after purchase I had some questions and solutions were found at... Voir plus
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Lisez les avis des autres
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Voir plus
L'entreprise a répondu
Excellent service! I didn’t realise but this company is the manufacturer so they make everything including mattresses on site! We ordered the Cocoon Siris 3000 cooling pillow box and it is soo deep an... Voir plus
L'entreprise a répondu
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Coordonnées de contact
Wide Lane, LS27 9FL, Leeds, Royaume-Uni
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Excellent
171 avis
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A répondu à 86 % de ses avis négatifs
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Just purchased an upholstered blanket…
Just purchased an upholstered blanket box from OBS. Arrived very promptly and was delivered by a very helpful driver who was happy to put it in the room where it was needed. Very happy with the item as it is well made and provides good storage and looks great! Unfortunately, when unpacked there was a button missing from the quilting on the top. However, when contacted, this was quickly resolved to my satisfaction. I wouldn’t hesitate to buy from OBS again.
9 mars 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review, Frances! 🌟😊
We’re delighted to hear your upholstered blanket box arrived quickly and that the delivery driver was helpful in placing it in the room you needed 🧺🚚
It’s great to know you’re happy with the quality, storage and appearance of the box. We’re also pleased we were able to resolve the missing button quickly and to your satisfaction.
Thank you again for your understanding and for your kind recommendation — we’d be delighted to help you again in the future! 💙
Team OBS
Great professional fast friendly …
Great professional fast friendly service delivery people friendly respectful to our family and our home they did a fantastic service I would highly recommend recommend the delivery staff
The bed extremely comfortable and fantastic value for money
11out of 10 for this bed company
2 mars 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your incredible review! 🌟😊
We’re absolutely delighted to hear you were happy with the **professional, fast and friendly service** and that our delivery team treated your home and family with respect 🚚👏 We’ll be sure to pass your kind words on to them.
It’s fantastic to know you’re enjoying your new bed and found it **comfortable and great value for money** 🛏️✨
**11 out of 10** truly means the world to us — thank you for your recommendation and support! 💙
**Team OBS**
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback ❤️
We’re glad to hear you were happy with the quick delivery and service. We really appreciate your support 😊
Fantastic customer support
Helpful and extremely pleasant experience from Customer Service Department and latterly Adam. I had an accident with a storage ottoman. Reported it to the Company with photographs and Adam immediately ordered another one to be made with extra padding all round so the problem will not occur again. Delivered within a week so couldn't fault it. I would absolutely recommend this company
24 février 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review! 🌟😊
We’re delighted to hear you had such a positive experience with our customer service team and that Adam was able to help resolve the issue quickly for you 🙌
It’s great to know the replacement ottoman with the extra padding arrived promptly and that everything worked out well in the end 🧺✨
Your recommendation truly means a lot to us — thank you for your support! 💙
**Team OBS**
Love the new mattress
Love the new mattress, delivery was great, kept in touch with me, too. When it was going to be delivered etc
Great price for king size
Recommend
22 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! 😊
We’re thrilled to hear you love your new mattress 🛏️✨ It’s great to know the delivery went smoothly and that our team kept you updated along the way 📦📞
And we’re glad you were happy with the king size price too — we always aim to offer great value! 💷🙌
Thank you for the recommendation, it really means a lot 💙
Team OBS
Great communication
Great communication, no waiting around. Polite and courteous staff.
23 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! 😊
We’re so pleased to hear you were happy with the communication and that everything ran smoothly without any waiting around ⏰✨
It’s great to know our team came across as polite and courteous — we’ll be sure to pass that on! 🙌
Thanks again for choosing us 💙
Team OBS
Just perfect
Delivered within estimated period. Driver very helpful.
Now installed we are very happy with the quality and colour is just perfect
22 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review! 😊
We’re delighted to hear your order arrived within the estimated timeframe and that the driver was so helpful 🚚👏
It’s even better to know you’re happy with the quality and that the colour is just perfect — that’s exactly what we love to hear! ✨🛏️
Thank you again for choosing us 💙
Team OBS
Everything they said it would be
Ordered the mattress over the phone, the gentleman was very helpful, I told him what I was looking for, he suggest a certain mattress but explained everything about it, very impressed, delivery was very quick, delivered well within time given, most of all LOVE the mattress, everything he said it would be.
Definitely recommend this company
19 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience ordering over the phone and that our team member was able to help you find the right mattress. It’s great to know the explanation was helpful and that the mattress has lived up to everything discussed — that’s exactly what we aim for.
We’re also pleased the delivery was quick and within the time given.
Thank you for your recommendation — it truly means a lot to us!
Team OBS
Came on time took upstairs no problem…
Came on time took upstairs no problem to old one away to great lads thank you
16 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review!
We’re really pleased to hear everything arrived on time and that the team took care of getting it upstairs and removing the old one without any issues. We’ll be sure to pass your kind words on to the delivery lads — they’ll really appreciate it.
Thanks again for choosing us! 😊
Team OBS
Really good service
Really good service, delivered on time, good quality mattress as described on website.
17 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi Margaret,
Thank you very much for your lovely review.
We’re delighted to hear that your order was delivered on time and that you’re happy with the quality of your mattress. It’s great to know it met your expectations as described on our website.
We truly appreciate you taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
Value for money
Easy to choose the correct bed set-up of base and mattress. Delivered within a week and notified of time early on the day. Cheerful delivery guys who took their shoes off. Compared to some beds on line my choice was extremely good value.
19 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi M Buckham,
Thank you very much for your lovely review and for taking the time to share your experience.
We’re really pleased to hear that you found the ordering process straightforward and that your bed was delivered within the expected timeframe. It’s great to know our delivery team made a positive impression as well — we’ll be sure to pass on your kind comments to them.
We’re also delighted that you feel your bed represents great value compared to others online.
Thank you again for your support — we truly appreciate it.
Kind regards,
Online Bed Store
Customer Support Team
Great Bed & Excellent Customer Service
Great communication from head office through to the delivery team. Bed arrived within stated delivery date window, updated throughout and the bed is fantastic quality. Delivery team took shoes off on entry without asking was a nice piece of professionalism.
Excellent overall experience and really good value.
18 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi Marc,
Thank you so much for your fantastic review.
We’re delighted to hear that you felt well informed throughout the process and that everything arrived within the expected delivery window. It’s great to know the delivery team’s professionalism stood out as well — we’ll be sure to pass your kind comments on to them.
Most importantly, we’re really pleased that you’re happy with the quality of your bed and that you feel it represents great value.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
The product is excellent quality the…
The product is excellent quality the delivery men were very friendly and professional
17 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi Eileen,
Thank you very much for your kind review.
We’re delighted to hear that you’re happy with the quality of your product and that our delivery team were friendly and professional — we’ll be sure to pass your lovely comments on to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
A1 many thanks
17 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi,
Thank you so much for your review — short and sweet, we love it! 😊
We really appreciate your support and are pleased you’re happy with your experience.
Many thanks again for choosing Online Bed Store.
Kind regards,
Online Bed Store
Customer Support Team
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi Mr Martin,
Thank you very much for your review.
We’re pleased to hear that you’re happy with your bed base and that the delivery went smoothly. That’s exactly what we aim for.
We really appreciate you taking the time to share your feedback.
Kind regards,
Online Bed Store
Customer Support Team
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi Barbara,
Thank you so much for your lovely review.
We’re really pleased to hear that your bed was delivered as stated and that the mattress was exactly as advertised. That’s exactly the experience we aim to provide.
We truly appreciate your support and thank you for choosing Online Bed Store.
Kind regards,
Online Bed Store
Customer Support Team
“Brilliant service
“Brilliant service! The team went above and beyond and kept me updated throughout. The bed is amazing and the whole experience was stress-free. Definitely recommending them to family and friends.
18 février 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Hi Naina,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that you had a stress-free experience and felt well updated throughout. It’s fantastic to know you’re pleased with your bed and that our team went above and beyond for you.
Your recommendation truly means a lot to us — thank you for your support.
Kind regards,
Online Bed Store
Customer Support Team
Amazing customer service from start to…
Amazing customer service from start to finish. Very impressed with my order, 10/10 quality. thank you for the 5* service
12 février 2026
Avis spontané
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
We are truly humbled with your feedback, thank you for trusting us!
Really happy with the process , not the product .
Really happy with the ordering , communication and the delivery was great . Drivers kept in touch , delivered when said and they were very helpful and friendly . Couldn’t have done better . My only complaint would be with the headboard itself , The quality of the fabric covering it looked very cheap making me feel disappointed with the product . I would not order again due to this issue.
15 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely and honest feedback Belinda.
Excellent service and superb delivery…
Excellent service and superb delivery thanks guys resting mattress tonight it feels comfy xx
16 février 2026
Réponse de OnlineBedStore.co.uk - Factory Bed Shop
Thank you, Rose!
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