Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Voir plus
L'entreprise a répondu
At a time when may 'online services' are woefully inadequate, OKR are a breath of fresh sour. Very fast and efficient response, with follow-up hard-copy equally impressive. Refreshing !
L'entreprise a répondu
Very disappointed. I accessed the Registry online but was unsure which product I needed. I used the help button to request a phone call. This was arranged and I explained that I was researching... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Coordonnées de contact
Royaume-Uni
- onlinelandregistry.org.uk
3,6
Moyen
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Avoid Like the Plague!!
I have emailed Online Land Registry on several occasions, requesting a full refund of £36.00 following my cancellation of an order (within 18 minutes of placing it), when I realised during a follow-up call by a salesperson from Online Land Registry that I hadn't been dealing with the official Government Land Registry.
I am yet to receive the courtesy of a response from Online Land Registry to my emails (including the return of a completed so-called 'refund form'), nor my money back.
To add insult to injury, I have since managed to obtain the information I was seeking free of charge from the official Land Registry. Whereas Online Land Registry charged me £36.00 for it!
Regardless of what Online Land Registry's Terms and Conditions state, they are in breach of UK Consumer Legislation by failing to refund my money in full.
I can see that I am not alone, as on this platform, there are numerous similar experiences from members of the public regarding difficulties obtaining refunds or only partial refunds being issued after deductions for excessive administrative fees.
I am extremely concerned that this company is consciously misleading the general public by presenting itself in a manner that closely resembles the official Land Registry, resulting in financial detriment to unsuspecting and vulnerable people (particularly those in my situation who have suffered a bereavement and are seeking official information relating to a deceased's estate).
Finally, if Sophia (Communications) at Online Land Registry deigns to respond to this review because its on a public platform (and interestingly not respond to the emails that I have sent directly to Online Land Registry), please do not fob me off and insult my intelligence by cut and pasting the usual responses "We have already refunded you" or "Upon further investigation, unfortunately, we cannot locate an existing order for yourself...etc, etc ".
I recommend that anyone who has had, or is having similar issues with Online Land Registry, contact Citizens Advice in the first instance, as I have done. Also, try your card issuer, who may be able to refund you.
31 mars 2026
Avis spontané
Réponse de Online Land Registry
Good afternoon Helen,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
Follow up phonecall as there was an issue with my application
Had a phonecall from them as there was an issue with my application and explained everything very well and explained my options
10 avril 2026
Avis spontané
Réponse de Online Land Registry
Good morning Sally,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Good response in checking I had ordered…
Good response in checking I had ordered what I needed and amended the order to what I needed .
6 avril 2026
Avis spontané
Réponse de Online Land Registry
Good morning Barry,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Spoke to a lovely
Spoke to a lovely, considerate and competent young lady regarding title deeds. She could not have been more compassionate and helpful. I am sorry I did not catch her name, but if this can be traced to her, please give her this feedback.
7 avril 2026
Avis spontané
Réponse de Online Land Registry
Good morning Maggy,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I thought I was dealing with Land…
I thought I was dealing with Land Registry after my husbands recent death. When I realised was a third party conveyancing company asked for the £540 to be refunded. They told me they do not refund. No 14 day cooling off period. I also had to send a postal order to Land Registry for £100, so I have been scammed out of £640. Disappointed that my visa company M&S wouldnt apply Section 75.
23 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning Jean,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
I was expecting to have a record of…
I was expecting to have a record of ownership for the property. But that information is not on the register document.
Basic information and feel completely robbed of the £36.00
7 avril 2026
Avis spontané
Réponse de Online Land Registry
Good morning Nadine,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Helpful advice from humans
2 avril 2026
Avis spontané
Réponse de Online Land Registry
Good morning Giles,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
The process was quick and easy.
2 avril 2026
Avis spontané
Réponse de Online Land Registry
Good morning Paul,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Excellent service
Excellent service; you actually picked up the phone; whoever picked up the phone could be clearly understood and had knowledge of the subject matter; the material I requested was sent promptly.
Of course 25 years ago this level of service would have been the norm, but today it can only be described as outstanding
1 avril 2026
Avis spontané
Réponse de Online Land Registry
Good morning Graham,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Quite difficult to navigate the site to…
Quite difficult to navigate the site to obtain only what is required. Excellent advice by telephone.
31 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning John,
Thank you for your wonderful 4 -star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I contacted the Online team.I spoke to…DYLAN
I contacted the Online team.I spoke to the Most Helpful
Lad his name was DYLAN. He helped me through all my Questions and advice needed to Complete my application for my Land Registry then his Property Document. That complete with the necessary Payment.
Next was the I D procedure next Thursday at 1 pm.
Well done all and Thank you
31 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning Graham,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Promised phone call never occured
Promised phone call never occured . No help whatsoever
27 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning Timothy,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Excellent Service
27 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning Nick,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Takes ages to get a completed document
I submitted my request on 25 th September 2025 and was told today 26th March no had looked at it yet!!! When submitted I was told would be ready by 17th February.
The people on the phone are very helpful but completing the request is very poor
It takes ages to get through on the head office number
26 mars 2026
Avis spontané
Réponse de Online Land Registry
Good Morning Susan,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see your application is showing as a pending application.
This indicates that the application is currently being processed.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia,
Communications Office
Ordered online
Ordered online, was contacted by phone, to confirm I had ordered the right paperwork required, which I hadn’t, as I was not aware that there was 4 lots of paperwork required.
I was talked though want I needed and I ordered the rest of the paperwork.
Very happy to receive the phone call to correct an error on my part
26 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Title query
The agent was both friendly and professional and completed the issue to my complete satisfaction.
25 mars 2026
Avis spontané
Réponse de Online Land Registry
Good afternoon Lindsay,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Fast and efficient service, but costly
Fast and efficient service, but too expensive for what you get.
24 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning Andrew,
Thank you for your wonderful 4 -star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Impressive Service
Wanted o get some details about the property. The package i have ordered wasnt enough to find the details. Shortly after this got a phone call. Have explained very clearly what my options are and etc. Have sorted my problem.
Thank you
24 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Kind and understanding staff THANK YOU
I have had to contact the land registry every day to see if a document has been done. Every single person I spoke to was vedy helpful and kind.
Particularly Nicola who gave my daily updates and then Teresa from nottm who rang me today to say it was comoleted. Perfect service , above and beyond to help me.
23 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning Noor,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Friendly and efficient service.
23 mars 2026
Avis spontané
Réponse de Online Land Registry
Good morning B Metcalfe,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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