Online Land Registry Avis 6 133

After giving two bad reviews. One yesterday . Online land registry cannot or do not understand my complaint as I have stated a full refund is required as they cannot lawfully carry out my request . Please read their reply to my review . This is what we are dealing with . Totally useless , they could not have bothered to read my review .

The telephone support was excellent.
The online system was easy to use.
The whole process was speedy.

The staff were really helpful on the phone and explained the process to us and answered all our questions. The documents came through really fast.

Very easy process. Got what I needed in a few clicks.

How quickly it was sent it was 3 hours
They said 6 all the information that I needed thanks

It was easy to use but I was very disappointed when the results was no record. I feel I should not have had to pay £36 to find that out. I guess I'm relieved I didn't pay the extra £10 for a fasteraservice

This company obviously disputes all my experience with them— reciting their script repeatedly about their terms and conditions. Sophia is kept mighty busy copying and pasting!
They have tied up their dealings to protect themselves from accusations of bad advice, poor customer service, over pricing and even mis selling! Out of all those 1 star challenging reviews I wonder if ANY got any recompense. The offer to communicate via their enquiries email will get you nowhere. They are still denying me any of my £54 back and that was for incorrect customer advice. How does Muhammad live with himself?
I am pleased for those giving 4 or 5 star reviews because it appears they are unaware ( as I was for a while) that they could have got the same information for about an eighth of the cost from the Government website.
I cannot believe these third party companies are not investigated and highlighted more. Where is Rogue Traders and Watchdog when you need them.
Ahhhh!!! There is an idea!

I AM VERY HAPPY TO NOW REPORT I HAVE BEEN REFUNDED FOR THE CHARGE FOR THE OUTSTANDING DOCUMENT THAT TURNED OUT TO BE A DUPLICATE SHEET ALREADY PURCHASED.
THEY SUGGEST I MIGHT CONSIDER CHANGING MY REVIEWS SO I PROMISED TO ADD CONFIRMATION OF THE REFUND WHEN IT ARRIVED. IT SHOULD NOT HAVE REQUIRED MY CONSTANT BADGERING TO GET THIS HOWEVER AND NO HOPE OF AN APOLOGY! BE VERY WARY AND JUST GO TO THE OFFICIAL GOVERNMENT SITE!!!!

CON MERCHANTS! Having paid more than 3 times what a conveyance would be from the government , I only received part of it! When ordering you fill out boxes why you need it, yet all that was clearly ignored. I was told the information I was sent (just the plan) was the only part of the conveyance they had, yet the title register does refer to written words from it which is the part I needed. If they don't have a full conveyance they should inform you before you pay. These fraudsters wont give me a refund either!! Stay well clear and use the official government service instead!

The efficiency and professionalism of your guy was impressive. He made a sale without me feeling pressured.
I used to rate Companies House as the best service but you have now replaced them.
Wewll done

Very efficient. I used on line services between meetings at work and in my haste to complete the request I didn’t request all documentation for my tittle deeds etc. Within minutes I received a call from a gentleman in land registry offering to assist me. Everything was done and completed within 2 minutes and I received all documentation via email with confirmation printed copies would be sent by tracking with Royal mail. Fabulous and very efficient service.

Very helpful phone back service that clarified my needs & ensured a super swift response, excellent 👌

Online platform was easy to use and one of your team rang me as my documents were being still being processed and would be delayed as I have not long completed on my house. He explained the situation and was very helpful. A very pleasant and positive experience

Straightforward procedure and quick response.
However very confusing pricing issues. Online pages referring to individual costs which I accepted were not reflected when I actually came to enter my card details.ie the total cost i was asked to pay bore resemblance to what I previously agreed to.
In addition I also requested and paid for a ‘hard copy’ to be posted to my home address, however a downloaded PDF copy was all I will receive.

Needed a copy of a title deed for a property. Easy to search and submit the request and payment. Received the pdf document later the same day. Excellent service provided

Easy process that was dealt with fast and efficiently

Brilliant staff , quick service explaining everything along the way , and mindful of the 86year old needing to go through the property registration process .

Second contact today to clarify something and again brilliant service . Well done

Quick and easy and gave me the information I needed.

My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me.

Whatever Anisha is being paid, she deserves more! Hope she gets it!

I’d recommend the online land registry without hesitation.

Thanks, Ben