We needed a replacement keypad for our Videx entry system. Online Security Products quoted a price much lower than we had been quoted elsewhere. As we had not dealt with them before we were unsure w... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good price and speedy delivery. However, surprised that apart from acknowledging the order there were no further shipping/delivery updates. That is not common nowadays. Given the actual fast delivery... Voir plus
I recently needed to install a wireless alarm and camera system at my premises, after a spate of antisocial events. Contacted Online Security Products and was amazed by the knowledge of their pro... Voir plus
We are installers of automated gates and we purchase all our intercom systems from O S P, the next day shipping is a major bonus. I have had occasion to do a warranty claim and a return as I ordered... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Online Security Products, suppliers of professional CCTV, Door Entry, Access Control and Intruder parts from top manufacturers. We supply a vast range of professional products from leading manufacturers at low prices to trade and industry. Established in 2007 our staff are highly experienced having worked in the security industry for years.
Coordonnées de contact
1, LS8 "XX, Leeds, Royaume-Uni
- 08008806123
- sales@onlinesecurityproducts.co.uk
- onlinesecurityproducts.co.uk
4,6
Excellent
91 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Fantastic service
Fantastic service, helpful and knowledgeable
Highly recommend
15 novembre 2019
Avis spontané
Great service and fast delivery
Great service and fast delivery, have used OLSP for all my security products for the last 5 years and would highly recommend.
15 novembre 2019
Avis spontané
Poor show
Needed to order cards for an unknown fob entry system. Was put through to there "expert" who took the details he said he needed to process order. Item sent was the wrong frequency and could not possibly work. I was then told this was my fault and no refund would be given. The cards supplied by this company were not official HID cards but the cheapest equivalent which can be purchased elsewhere very cheap. I paid this company no less then £250.00 and could not of been treated any worse with no refund.
Absolute shambles of an outfit.
I know they will counter this dispute with some generic response but the facts are simple. They got it wrong.
Between myself and 4 other linked buyers we have spent over 9k with this company in the last year but that will not be repeated.
Your "specialist" failed to ask one simple question which cost me £250 and cost your company any future business from me or any associated companies. Bottom line. I have been mistreated and have already actioned proceedings to recover lost money and valuable time. Do yourself a favour and take it on the chin.
15 septembre 2019
Avis spontané
Réponse de ONLINE SECURITY PRODUCTS
Hi Rob, you seem to have a selective memory on this transaction. You did not contact us prior to placing the order, despite stating "Was put through to there "expert"", you simply ordered online, you also state you ordered "cards for an unknown fob entry system" which cannot be true as you selected the correct make and completed several questions during the order process which can only be answered by someone who knows precisely what they require . We advertise and sell to security professionals HID "Compatible" cards, they are custom programmed by a specialist UK manufacturer to order using the specialist information customers provide about their existing HID system and are of very high quality. When the manufacturer contacted you after you placed your order to double check your requirements and ensure you received working products, you read the details from the label on your original HID card fobs box, but failed to provide some details clearly printed on the label. Later, after the cards were manufactured, you sent a photo of the HID label and it was immediately obvious full details the manufacturer required were not provided. This omission meant the cards were programmed incorrectly for your site. These are custom manufactured non returnable parts. You also claim to have spent £9,000 this year, if this statement is true, statistically we performed perfectly for 98% of your orders by value. This is not reflected in your review and your statement that we are an absolute shambles of an outfit is defamatory. In addition, your statement "the facts are simple. They got it wrong" the information we needed to get it right was in your ownership but not communicated until after the products were manufactured.
Great customer service
Great customer service. Parts came as described and were priced fairly. would highly recommend to anyone in need of quality products.
12 septembre 2019
Avis spontané
Réponse de ONLINE SECURITY PRODUCTS
Hi Michael, Glad you liked our service, please consider us first when you require further electronic security parts
Thank you very much to yourself and…
Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent. I would also like to say your Website is the best site i have been on in many a year, you literally have everything.
8 avril 2019
Avis spontané
Réponse de ONLINE SECURITY PRODUCTS
Many thanks for the great review, glad you appreciate the service we provide
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.