Quick, easy, simple and smooth. But the challenges I have is: the fact you have to make multiple accounts with multiple emails just to top up more than one number. This is frustrating & an obsolete mo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Once I'd found the appropriate page to use it was straightforward. Challenge was to top up my 92 year old mother's mobile as there is a fault on her landline (affecting others in her area) making her... Voir plus
L'entreprise a répondu
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Voir plus
L'entreprise a répondu
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de On Top Up
Écrit par l'entreprise
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Coordonnées de contact
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Royaume-Uni
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Moyen
4 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de On Top Up
Hi Sir/Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi A. Sawford,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
It's an OK top up service
This is an OK top up service but I do not like being forced to give Trustpilot reviews.
2 mai 2026
Réponse de On Top Up
Dear Alex,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
I found it very easy to get a top up…
I found it very easy to get a top up and thats from someone who is not technical minded !!!
2 mai 2026
Réponse de On Top Up
Dear Valerie Wise,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Easy too use
2 avril 2026
Réponse de On Top Up
Dear B. Aristizabal Ruiz,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Mark,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Tried to take money out of my account…
Tried to take money out of my account when I didn’t subscribe or buy anything. Luckily my bank declined the payment because they didn’t recognize it. AVOID ❗️❗️
1 mai 2026
Avis spontané
Réponse de On Top Up
Dear Marcia Muwori,
We are sorry to hear that your experience with us has been difficult. We do try to make the service costs as clear as possible.
Feel free to let us know further of your concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Good experience
1 mai 2026
Réponse de On Top Up
Dear Lydia Aigbe-Elvis,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
it's very easy to do
1 mai 2026
Réponse de On Top Up
Dear Peter Avery,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Once I'd found the appropriate page to…
Once I'd found the appropriate page to use it was straightforward. Challenge was to top up my 92 year old mother's mobile as there is a fault on her landline (affecting others in her area) making her unnecessary vulnerable.
30 avril 2026
Réponse de On Top Up
Dear Carolyn Asher,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
AVOID!
AVOID!! An elderly relative was purchasing a PAYG topup but clicked the wrong network. On topup refuse to change the credit to the correct network. I confirmed with the network that the number doesn’t exist on their network, so it can’t have been successful transaction and no monies have been transferred to the network. Terrible company!
26 avril 2026
Avis spontané
Réponse de On Top Up
Dear Richard,
We are sorry to hear that your experience with us has been difficult. We do try to make the service costs as clear as possible.
Feel free to let us know further of your concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Easy to do once you know how
30 avril 2026
Réponse de On Top Up
Hi Mrs. J. Talbot,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Terrable organisation
Terrable organisation. YOU MUST Avoid!! They have taken an unauthorised recurring subscription when I clearly did not opt for it. They have refused to refund. Diabolical customer service. I had spoken to someone, Charise Johnson, about this issue from your team, so I clearly have a merchant detail. Do not gaslight, please
28 avril 2026
Avis spontané
Réponse de On Top Up
Dear Sir/Madam,
We are sorry to hear that your experience with us has been difficult. We do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Why the delay
This was easy to use, but although I've received a receipt the money hasn't been credited to my phone and I'm wondering why.
29 avril 2026
Réponse de On Top Up
Hi Mrs. Lesley,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Do not use!
Used once for a top up on my parents phone during a network changeover.
Now discovered I've been signed up for monthly top ups on a network which is no longer in use. If recurring payments are to be taken, this information should be made very clear at the time of sign up, not just hidden in the piles of T&C's that wouldn't normally be read just to top a phone up.
I've emailed customer services to express my dissatisfaction.
I expect a timely response, plus a full refund.
24 avril 2026
Avis spontané
Réponse de On Top Up
Dear Katie Edwards,
I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We will contact you via email with further assistance.
If you have further queries, you can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Réponse de On Top Up
Dear Racaine Wright,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
This company is an absolute scam
This company is an absolute scam. I used it only once, yet they took out more money just yesterday. I did not subscribe or register to this company. I had to phone my card supplier so ontopup has now been blocked. BE VERY WARY OF THIS COMPANY IF YOU USE THEM JUST ONCE THEY SUBSCRIBE YOU WITHOUT YOUR AUTHORISATION. I WAS TOLD I WOULD BE REFUNDED WITHIN 2 HOURS WHEN I PHONED TO QUERY STILL NOT REFUNDED. This company is a real scam and con PLEASE DO NOT USE. WHEN I DID PHONE THEM TO QUERY THE PAYMENT THE CUSTOMER SERVICE WAS VERY RUDE IMPERTINENT AND SARCASTIC. DO NOT MAKE THE SAME MISTAKE I DID. COMPLETE RIP OFF.
26 avril 2026
Avis spontané
Réponse de On Top Up
Dear Lady Lynnette,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse de On Top Up
Dear Lameck Makwinja,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse de On Top Up
Dear Haroon Afridi,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
SCAM DO NOT USE
13 avril 2026
Avis spontané
Réponse de On Top Up
Dear Litio,
We are sorry to hear that your experience with us has been difficult. Please note that this is a fully functioning service. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.