Quick, easy, simple and smooth. But the challenges I have is: the fact you have to make multiple accounts with multiple emails just to top up more than one number. This is frustrating & an obsolete mo... Voir plus
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Lisez les avis des autres
Once I'd found the appropriate page to use it was straightforward. Challenge was to top up my 92 year old mother's mobile as there is a fault on her landline (affecting others in her area) making her... Voir plus
L'entreprise a répondu
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Voir plus
L'entreprise a répondu
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de On Top Up
Écrit par l'entreprise
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Coordonnées de contact
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Royaume-Uni
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Moyen
4 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ease of use.
28 mars 2026
Réponse de On Top Up
Dear Oluwakemi Odubanjo,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Good very great
27 mars 2026
Réponse de On Top Up
Dear Sir / Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Hi Velizar Radev,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
On top up is not part of giff gaff.
On top up is not part of giff gaff, although to look at the logo you may assume it was.
When you make a payment, it asks you for a number to credit.
The money doesn’t go automatically onto the number, you have to wait for an e-mither. Then follow the link in that to credit the number you want to top up-very labour intensive.
Also, you have to be in signal on the phone you’re using to make the payment until you get the email back.
They take over 10% as a fee. It’s quicker and easier to use giff gaffs own website and don’t pay a handling fee.
26 mars 2026
Avis spontané
Réponse de On Top Up
Dear John,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
They took money from my bank account…
They took money from my bank account when I'm not even registered with them
25 mars 2026
Avis spontané
Réponse de On Top Up
Dear Tim Bland,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Great web site eay to use
25 mars 2026
Réponse de On Top Up
Dear Alison Richards,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy to use.
25 mars 2026
Réponse de On Top Up
Dear Jill,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Straight forward
24 mars 2026
Réponse de On Top Up
Dear Martin,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
It is easy to use the EE application
EE is the company
I could top up my mobile phone easily, without difficulty.
22 mars 2026
Réponse de On Top Up
Hi Edite,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
EE would not accept the voucher they…
EE would not accept the voucher they provided. Contacted onTop service and there was no assistance. I would avoid this service like the plague
22 mars 2026
Avis spontané
Réponse de On Top Up
Hi Allan,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Réponse de On Top Up
Dear Zhyar Fatih,
Thank you for taking the time to post a review.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Kaneez,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Good and easy
21 mars 2026
Réponse de On Top Up
Dear Lamin Barrow,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Easy to follow instructions
21 mars 2026
Réponse de On Top Up
Dear Abisola Apata,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Very slow to put things right.
I purchased a top up yesterday thinking it would suit my mobile only to find it was of no use. I immediately contacted the support team as I have not downloaded a PIN - I could not do so as my mobile would not accept the top up - and have done so again 24 hours later. I have not even received an acknowledgement let alone the refund due and confirmation that any subscription has been cancelled. I've closed my account as a failsafe. Mistakes get made and a good company is keen to put things right. Clearly this is not a good company. How very disappointing.
19 mars 2026
Avis spontané
Réponse de On Top Up
Dear Lizzie Smart,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Very good and easy
19 mars 2026
Réponse de On Top Up
Hi Muhammad Noman,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Dear Bradley Lansdale,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Really straightforward to use
Really straightforward to use, no issues whatsoever. Thanks!
19 mars 2026
Réponse de On Top Up
Dear John Morley,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Mr. George F. Crick,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
great to use
16 mars 2026
Réponse de On Top Up
Dear Nzere Wenibra,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
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