OnTrac Avis 

If I could give ZERO stars I would! Sadly Walmart uses OnTrac and I have NEVER received what I had ordered from them That was 3 different orders. The 1st it states to leave on the porch of a house and they left it in front of a mini storage business outside of the gate. They even took a picture! Next time I ordered 3 dresses and NEVER received them but they said they were delivered. I did leave instructions with every order and my phone number saying PLEASE CALL FOR DIRECTION IF YOU CAN"T FIND MY HOUSE. The third time was the same as the dresses they said it was delivered but I never received it. I do live in a rural area and I did leave very specific instructions always with my phone number too so I'm not sure what happened. I know they depend on GPS but when you tell them to call and they ignore you it starts to feel personal. Walmart is losing out with this HORRIBLE Company!

Ordered an item for 1-2 day delivery. It is the fourth day and no package. I reached out to customer service to check on the status and the assistant told me that the package had not left their distribution facility then simply hung up giving me no time to respond. Easily the worst customer service I have ever received to the point where I won’t order expedited shipping if they are the last mile delivery.

Just dealt with this through a Home Depot/Ryobi order! I will be asking every vendor if they use OnTrac, if they do, I will not order from them. Nightmare!

They just keep telling you it shipped and will be delivered that day, when it hasn't even shipped. Customer Service reps see the same garbage information and are no help. NEVER AGAIN!

Update: Now delivered and it's all damaged with big hole in box!

They keep sending me these wack messages about needing more info to deliver my package when no one has tried to deliver the package for 3 days! No one has reached out about any of the additional info that was needed either. This company is not professional at all. Expect the unexpected from this company and I hope that your package isn’t as important as mine bc you won’t get it on time or they will leave it in an unexpected place that’s not even close to the address that was given when you placed your order.

Chewy should not use this carrier. They left my package a half mile from my house at the gate to our complex. There is a keypad at the gate which is used to contact residents. Package was left next to the main road! LAZY LAZY LAZY

If I could give this company a half a star or zero stard I would horrible customer service and is only through chat I ordered something and I put in the notes business hours between 8:30 and 4:30 and they decide to show up at 6:00 two times now customer service tells me that they will read deliver my package in one to two business days meanwhile it's graduation clothes that's in that package and I ordered it with enough time so I can get it for my kids graduation when you speak to someone through chat they dismiss you and they closed the chat without even finishing the conversation

Do NOT use this service if you expect to receive your package. Their customer service is pathetic. They leave packages outdoors at 10:30 p.m.

They deliver late and leave things in unsecure locations and take NO responsibility for their inadequacy.

I do not know why big name companies continue to go through this company as they most likely have to send another product to the customer as the package is either delivered to the wrong address, damaged, or stolen. When ever I see this company have my package I literally cringe because it is always going to be a bad experience, lo and behold it never fails. I would rather pay the extra premium charge to go through UPS, FedEx, or USPS then to have this company get my money.

Texted me that they needed access code or more information for a needed item from Home Depot All I got was horrible cheap Chat Bots! Single family addition since 1960! Indianapolis, IN Horrible, Horrible!

OnTrack is a company of thieves and fraudsters that steals from clients and deceives them regarding deliveries!

OnTrac is by far the worst delivery service I’ve ever dealt with. They delivered my package to the wrong house. They snapped a picture and it was not my porch. I sent an email stating that. The response I got back never even addressed my concern. Delivery driver INCOMPETENT! Customer service INCOMPETENT! If you want/need your package delivered make sure whoever the merchant is does not use this company!!!

I ordered a very important package and sent them our company's hours of operation two or three times. They tried to deliver outside of our hours the first attempt and the second attempt they delivered it to the wrong location, an Amazon locker who knows where. I reached out right away to problem solve but they have zero customer service. They should not be in business.

I have been so disappointed by this company. I have only had experiences with this carrier twice and BOTH times have been beyond annoying. The first time, they delivered my package to the wrong building. The Apt. number was correct, but complete wrong building in my complex. I tried to reach out to open a case, and they took so long to get back to me and there's no phone number for service. Second time, they delivered my package to my building, but wrong Apt. number! When I contacted them about this, they told me, and I quote, "Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received. Our facility has completed the investigation". They basically told me to contact the seller. The fact there isn't a phone number or email contact for these issues is very concerning and I deeply hope I never come across another company that uses this shipping carrier.

When I think back upon all the packages of mine that have been stolen, they have mainly been packages delivered by ontrac. They never ring the doorbell and leave the package in full view of the street! I had when I order something and I get an ontrac tracking number.

NEED I SAY MORE. LOOK AT THE PREVIOUS REVIEWS 1 STAR OUT OF 3,300 REVIEWS IS ABSOLUTELY SHADY. I'M NOT EVEN GOING TO ADD MY EXPERIENCE. THEY SHOULD INVESTIGATE THEM AND THEY SHOULD NOT BE IN BUSINESS.
I BELIEVE THEY HAVE EMPLOYEES STEALING OR MISHANDLING CUSTOMERS’ PACKAGES AND THE COMPANY WOULD TELL YOU TO CONTACT YOUR SELLER.

I was told my package was delivered... Ok cool I go to the front porch to grab it. Oh not there. Annoyed I check the photo proof seeing if they delivered to the other complex which they have done a few times. Nope. I see a house, which I have no idea where it is. I message OnTrac. No this isn't delivered. I don't live here. Your driver delivered to the wrong house. They open a investigation... 48 hours later. Investigation completed we did nothing wrong it was marked successfully delivered. No if it was successfully delivered I would have the products I ordered in my possession. So I email them again, here is a successful delivery from a previous delivery you made to my porch at my apartment, and the most recent delivery to a random house. Again, I live in an apartment complex, you delivered to a house. Your delivery driver dropped the package off at the wrong address.

I don't know how they don't think they are at fault here? Now I have to hope the company I ordered from accepts the package as lost

Edit to add: we checked with the postmaster out of curiosity if he knew where the house was, we live in a small town. He said it's too nice and the delivery wasn't even in the city! Also apparently OnTrac deliveries are the most misdelivered packages they receive.

Me dejaron un paquete de Macy en la puerta de calle de el edificio, a la mano de cualquier persona lo tomara. Pesimo delivery!!!

Pkge was in my town and they didn't deliver - said there was a problem. I had signed up for text alerts and they never alerted me. This is not the first time I've had problems with OnTrac. I am going to write to TJMaxx and Marshalls and urge them NOT to us OnTrac ever again. They are horrible. They ask you for your tracking number and then say it's not valid, but they gave you tracking info on it earlier in the day. Clueless. Should be put out of business

Picture taken of my package in the mail room, not in the locker out in the open for anybody. I looked at all the reviews and have to agree completely that they are a piece of crap company and cannot be trusted, trash.

Delivered package to wrong address. The picture they provide shows the package in a garage that I do not have. Cannot speak to a human. If a human had gotten involved, they could have called the driver since I called as soon as I received notification hat it was "delivered" and I knew it wasn't. But since you cannot speak with a human, nothing could be resolved quickly and customer loses out. Now I will have to wait all over again for my shipment. No company should use them. They will only cost you more money in the end.
Update: I have submitted requests, emailed, called, and there is no getting through to any intelligent being. In every single one of my communications with them, I acknowledged that they say it was delivered and provide a picture of the delivery, but I do not have a garage and that is not a picture of my delivery address. I keep it simple and clear. Despite explaining this clearly and on multiple occasions, my last correspondence from them stated that there is a picture showing proof of delivery on my tracking link. Totally clueless.