Open Road Access Avis 122

This company is really great. The customer service team I spoke to (Jade and Emily) were boyhe extremely efficient and very friendly. They went out of their way to help me as this was a first time hire for me
Everything was arranged perfectly and Anton the delivery driver was again friendly and efficient. He made absolutely sure I understood how all the fittings etc. worked before he left. You could not deal with a better company. Barry.

Hired a WAV vehicle from ORA.The staff were excellent from start to finish, very pleasant, helpful and informative. The vehicle was delivered and collected from my home.The delivery drivers were very professional. I would not hesitate to use this company in the future.

Fantastic company to deal with. Great customer service through out the hire process.

First time ever hire of a WAV. I found ORA to be the closest to where I live. From the moment I called to book a hire, to delivery, everything was easy plain sailing. I felt the service provided by the customer service to the delivery man, was delivered very professionally. I look forward to my next hire.

From the first time I spoke with Emma in sales it was a faultless experience. The WAV was delivered to my door. A generous amount of time was spent showing me the controls and explaining what to do in the event of any issues. Superb company to deal with. Will certainly use them again.

A fantastic experience with ORA! We are a care home in Cambridgeshire, and booked in with a wheelchair accessible vehicle. We used it for a week of outings for our residents, and it was extremely smooth. A great vehicle, clean, dropped off and picked up in good time by Chris and Anton, who also showed us how to use the wheelchair access in the back thoroughly.
We will absolutely be booking again, thank you again!

I booked a WAV from ORA and was very satisfied with the experience…the ladies were pleasant and understanding of my vehicle requirements when booking.
The vehicle was delivered on time, I was kept informed of date and time of its arrival.. I was then given a full run through of the vehicles workings.
I will definitely be using ORA again, and cannot thank them enough..

Overall a great experience hiring a wheelchair accessible vehicle from open road access. booking process was simple and direct emails from the friendly staff making sure we had everything in place. Payment was set up easily too.
Vehicle delivered direct to our home and collected. the only minor issue was a delay in collecting the vehicle after the hire as it took a few days with it parked outside our house, so we were worried incase any scratches appeared after the hire period as it sat for so long on the street. But all was okay.

Excellent customer service from start to finish and very reasonable prices. Would use this company again without hesitation.

Wonderful for the vehicle to be delivered to our home and also picked up. The office staff and the delivery driver were really helpful. They are reasonably priced too. I would definitely recommend Open Road Access.

ORA was prompt and efficient in dealing with the booking, and easily added me as a second driver for the period. I would recommend them. unreservedly

Excellent and prompt customer service from start to finish, comprehensive network providing punctual nationwide delivery and collection, clean and reliable vehicles, all competitive on price, I would honestly have no hesitation recommending this company.

The staff were so helpful from start too finish.
Nothing was too much trouble for them.
My mum is in a nursing home and recently lost the use of her legs so when I discovered you could hire a vehicle with Openreach access it made her so happy to get out and about and I will most certainly higher the vehicle again.

The office team are experts at what they do. They take care to find out the needs of the hirer, passengers and, especially the person for whom the adapted vehicle was meant for. There is a lot of administration required and I was led through each step of the process. An anyone in the office was able to pick up from where the process had last got to

We use ORA quite a lot when we support a young person who is a wheelchair user. ORA is always professional, friendly, and polite. The vehicles we have had are always clean tidy and reliable. Those who drop off and pick up are excellent. Never had a bad word to say about this company…10out of 10😀

Thanks to Open Road Access we successfully reach the target to visit Scotland from Edinburgh to the North by special car with our nine-year-old disable son. The costumer service was always up to the expectations, during months before and also during the travel.

Open Road Access started off very well – they offered the best price, good communication, and helpful discounts. I was singing their praises- the best WAV Car rental in my opinion at the time.

Unfortunately, the experience was ruined by the end of hire process. When my hire ended on Friday, the vehicle was not collected as agreed. Instead, I was left responsible for parking it at my own expense, which I never expected. I had to go back and forth with them over emails about terms and conditions, which was very stressful.

finaly been collected today - monday, but its the stress of it all,

What could have been a 5-star review turned into a very disappointing experience. Leaving me responsible for a car after hire ended is unacceptable. I am very dissatisfied.

i hope they improve on this in future, as their prices are still unbeatable.

This is the first time we have hired a WAV and we were delighted with how it all went. The ORA staff were very thorough at making sure we got the right vehicle to accommodate our daughter’s wheelchair and the delivery and collection service at the airport was excellent. It made our holiday visiting family around the south coast so easy. Would definitely use ORA again.

Excellent staff, helpful at all stages from determining best vehicle option to delivery and collection. All ran smoothly and our wheelchair bound cousin was able to come to Norfolk and enjoy a holiday visiting people and places. Thank you ORA staff for making this such a pleasant and easy visit. We will use you again.

Delivery and drop off arrangements were flexible to my needs and very professionally handled. Car was perfect for our needs. Thank you