Chris’s customer service has been amazing, he came at the time he said and therefore was no surprises. Additionally, he was very polite, friendly and did his checks very well! We had forgotten footbal... Voir plus
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Lisez les avis des autres
Assad was very helpful kept me well informed. He explained everything in good detail I did not have to ask any additional questions. Excellent handover thank you so much
L'entreprise a répondu
Dawn rang before she left base to inform me when she was going to arrive and was bang on time. Very pleasant lady who went through the paperwork thoroughly. Gave good instruction on adaptions and... Voir plus
L'entreprise a répondu
I have used proximo a couple of times now and i am always happy with the service i recieve. From first point of contact i feel like i am in good hands. Staff are always very polite and helpful. Vehi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Positioned at the forefront of the legal expenses market, Proximo offers innovative, bespoke solutions which provide clients with real value and support. Whether you are a policy holder, broker, insurer or intermediary, Proximo will deliver and uphold the service and long-term commitment you need and expect. Proximo started it's journey in 1995 as a Credit Hire Organisation and has developed to a full outsourced, end-to-end Claims Management proposition, to Brokers and Insurers, operating within the Taxi and Specialist Vehicle sectors. Firmly established and recognised as a leading independent provider, Proximo is the only serious choice when it comes to forward thinking.
Proximo
Écrit par l'entreprise
- In a challenging and changing market Proximo continue to be the only serious choice when it comes to forward thinking insurance outsourcing.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerservice@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Proximo Group
Good afternoon,
Thank you for your 5-star review! We’re so pleased to hear Paul made such a great impression. We’ll share this with him.
Kind regards,
Will
Customer Experience
I have used proximo a couple of times…
I have used proximo a couple of times now and i am always happy with the service i recieve. From first point of contact i feel like i am in good hands. Staff are always very polite and helpful. Vehicles arrive immaculately clean. Handover is smooth and i was showed around the vehicle both inside and out. Damage/scratches were all logged and pointed out to me on handover.
Neville handed me my current vehicle, he explained everything to me nice and clearly and asked me if i had any questions. Lovely polite man.
I would recommend Proximo to friends and family
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Emma,
Thank you for your fantastic review and for recommending us! We’re delighted you’re consistently happy with our service and that everything, from first contact to handover, met your expectations. Neville will really appreciate your kind comments.
Kind regards,
Will
Customer Experience
Assad was brilliant
Assad was brilliant, he phone us to let us know how long it would be before he was with us, he had a very friendly personality, performed all he checks with profsonalisum.
22 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Mrs Morgan,
Thank you for your 5-star review! We’re so pleased to hear Assad kept you well informed and delivered such friendly, professional service. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Assad delivered the van on time and…
Assad delivered the van on time and with a huge smile. He showed us everything we needed to know and made sure we were 100% happy with everything.
Excel service.
22 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Joanne,
Thank you for your fantastic 5-star review! We’re delighted to hear everything went smoothly and that Assad made such a positive impression. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Car was delivered promptly and…
Car was delivered promptly and everything on car explained. Excellent service. Daniel Molinas a lovely Majorcan man was very helpful.
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Helen,
Thank you for your 5-star review! We’re so pleased to hear everything was delivered smoothly and clearly explained. Daniel will be delighted with your kind words.
Kind regards,
Will
Customer Experience
Spot on
Such a great company to work with to keep us going as a family with a daughter who uses a wheelchair. Constant updates. Friendly service and the guy, Masoud, who dropped the vehicle was top notch. All questions answered and a great hand over.
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Annie,
Thank you so much for your wonderful review! We’re really pleased to hear that our service has helped support your family and kept things running smoothly.
We’ll be sure to pass your kind words on to Masoud — he’ll be delighted to hear your feedback about the handover and support he provided.
Kind regards,
Will
Customer Experience
Professional and friendly
Vee was Really professional and friendly. Very happy with the service provided, thank you.
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Hannah,
Thank you so much for your kind feedback! We're delighted to hear that Vee provided a professional and friendly service. We'll be sure to pass your comments along.
Kind regards,
Will
Customer Experience
Dawn was great very professional and…
Dawn was great very professional and polite on collection of the hire car.
20 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Sarah,
We really appreciate your review. It's fantastic to read that Dawn made such a positive impression during your collection. We sure she'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Réponse : Proximo Group
Dear Dean,
Thanks for your review! We're glad you found the car economical and that everything ran on time.
Kind regards,
Will
Customer Experience
Assad was very helpful kept me well…
Assad was very helpful kept me well informed. He explained everything in good detail I did not have to ask any additional questions. Excellent handover thank you so much
20 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Veron,
Thank you so much for your lovely review! We’re really pleased to hear that Assad was so helpful and kept you well informed throughout the process. It’s great to know his clear explanations meant you didn’t need to ask anything extra. We’ll make sure he sees your kind words — they’ll mean a lot.
Thanks again for taking the time to share your experience.
Best wishes
Penny, Customer Experience Team
Chris Conroy
Chris’s customer service has been amazing, he came at the time he said and therefore was no surprises. Additionally, he was very polite, friendly and did his checks very well! We had forgotten football equipment in the car and because of those checks we got them back. He was just phenomenal the whole time and we’re grateful to have him collect the car.
20 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Hidaya,
Thank you so much for this wonderful review! We’re delighted to hear that Chris provided such amazing service — punctual, polite, friendly, and thorough. It’s great to know his checks helped reunite you with your football equipment too. We’ll make sure he sees your kind words; they’ll mean a lot to him.
We really appreciate you taking the time to share your experience.
Best wishes
Penny, Customer Experience Team
Great service
Great service, Chris Conroy was really professional knowledge and helpful
16 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Caitlin,
Thank you for your lovely feedback! We’re delighted to hear that Chris Conroy provided such professional, knowledgeable, and helpful service. We’ll be sure to pass your comments on to him — they’ll mean a lot.
Thanks again for taking the time to share your experience.
Best wishes,
Penny, Customer Experience Team.
Excellent service all round.
Excellent service from both the office (Stuart Ord) and the delivery driver (Chris Conroy).
2 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Christopher,
Thank you so much for your kind words! We’re really pleased to hear you received excellent service from both Stuart in the office and Chris during delivery. We’ll make sure they see your feedback — it will mean a lot to them. We appreciate you taking the time to share your experience.
Best Wishes,
Penny, Customer Experience Team
Dawn did an amazing job today and very…
Dawn did an amazing job today and very professional!
18 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Maff,
Thank you for sharing this lovely feedback.
We're delighted to hear that Dawn did such an amazing and profession job. We'll make sure she sees your comments, they'll mean a lot to her.
We appreciate you taking the time to leave a review.
Best Wishes,
Penny, Customer Experience Team.
Réponse : Proximo Group
Dear Funmi,
Thank you for your review.
We're really glad to hear Neville made your handover smooth and easy. He'll be pleased to know his approach made a positive difference.
Thank you for taking the time to share your experience.
Best Wishes,
Penny, Customer Experience Team.
Robert delivery driver
The driver Robert who delivered our hire van was polite, funny and a very helpful man. Well done Robert you are a credit to the company. Thank you
17 avril 2026
Avis spontané
Réponse : Proximo Group
Hi Wendy,
Thank you so much for taking the time to leave a review. We're delighted to hear that Robert made such a positive impression. He'll be thrilled to know his politeness, humour and helpfulness made your experience a great one.
We really appreciate you taking the time to share your feedback, and agree he is a real credit to our team.
Best wishes
Penny, Customer Experience Team
Réponse : Proximo Group
Dear Paula,
Thank you for your feedback! We’re very happy to hear you received excellent service from Dawn. We’ll be sure to pass on your kind words to her.
Kind regards,
Will
Customer Experience
Very quick and efficient with dealing…
Very quick and efficient with dealing with my problem. Lewis Banton the driver who delivered my courtesy van was very friendly and helpful. Highly recommended.
17 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Richard,
Thank you for your review and recommendation! We’re pleased to read your issue was handled quickly and efficiently. It’s great to know that Lewis was friendly and helpful when delivering your courtesy van. He'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Assad
Assad
Was a great help and demonstator and did a well job and explaing about the vehical in a profetional way
He did not leave anything and explained everthing in well detailed .
17 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Bashar,
Thank you for your fantastic feedback! We’re delighted to hear that Assad was such a great help and provided a thorough and professional demonstration. It’s especially good to know everything was explained clearly and in detail. We’ll be sure to pass on your kind words to him!
Kind regards,
Will
Customer Experience
Excellent service
Muhammad J, delivered the car with a smile and courtesy. Car was as expected and explained in full. Thank you.
16 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Adam,
We really appreciate you writing a review. It's brilliant to hear that Muhammad provided such a friendly and courteous service. We’ll be sure to pass your kind words on to him!
Kind regards,
Will
Customer Experience
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