OPSM Avis 151

I always buy glasses from OPSM, I was told they had a good range. 20 MINUTES to find a park, 20 MINUTES to find the store (asked 3 people) It's tucked away upstairs at the end of a run like they are hoping to be undisturbed. After a lesson from staff member on gender confusion when I asked where are all the ladies glasses "we have men's and women's glasses together"
Great so most of us have to search thru a larger range just in case someone who wants to wear something more non binary is not inconvenienced. BUT HERE'S THE KICKER, after my wasted 40 minutes to find the place and another 5 minutes while I waited for staff to finish what they were doing, and wading thru the mixed up selection while they just ignored me.
The guy who appeared to be full of self importance, was going thru some scanning operation from his desk, with the lady who was scanning glasses from the range. He seemed to be the right person to ask. So I said, Hi, will you be much longer? He completely ignored me! I walked out saying "How Rude" They were oblivious.
PLEASE DON'T FORGET THAT IT'S THE CUSTOMERS WHO GIVE YOU A JOB. NEVER WILL I COME TO YOUR STORE AGAIN and fully expect your store to be supremely unsuccessful. I sincerely hope that I don't encounter these people in another OPSM where I have had great service for years.

I made on online order. Took forever to get the contacts. They didn’t to indicate if it’s for the left eye or right. Didn’t get with it the eyedrops I ordered, which was $40. I’ve emailed them twice about this. No response

I’m done ordering online with OPSM. I’m going to order from my local optometrist.

Fail Customer Service

Deserves no stars

I’m emailing with Kayla. She’s really frustrating me. Wasting my time. I’m really going to get annoyed. Very soon I’m going to abuse her. I asked so many times why the contacts I ordered were not outlined for the left or right eye

DHL didn’t leave my package where I advised ATL. They left it somewhere else.

OPSM and DHL I NEVER WANT TO USE EVER!!!!!

After about 3 goes at OPSM getting my script right, I gave up. Even on a straight 2+ lens, their glasses were unusable. I've had to stick to supermarket ones. At least I can see through them.
I asked for a refund and got my own money back immediately. However, 14 weeks later, after multiple attempts in store and via their CS hotline, the money my Health Fund paid still has not been refunded. Apparently, their Accounts Dept has to do the refund but they are in the Phillipines. Despite numerous requests, they never action it. I cannot get new glasses until it is refunded. As far as I am concerned, they effectively have stolen this money.

OPSM should get rid of "tentative appointment" system. It is unclear whether this is a real appointment or not and trying to call to check this is useless because they don't pick up their phones.

I had very pleasant meeting in OPSM with young lady
That answered my questions at ALTONA branch .
Had eye exam day after and ordered my glasses .
I was informed it would take 7/10 to fill my order
I did wait little longer . Collected them today pleased with the result.
I did go to Specsavers Highpoint asked question and was handed leaflet to get rid me.
My glasses are top range over $1000 so they missed out .

Got talked into buying designer glasses I couldn’t really afford — smooth operators, I’ll give them that. Called two hours later to cancel, but got the full charm offensive. Went back the next morning to try again — rejected faster than a bad Tinder date.

It’s now been 13 days, and I’m still waiting for my $500 refund so I can buy the glasses I actually need. At this point, I’m walking around half-blind, praying my vision returns before my money does.

Apparently once OPSM Epping gets your cash, it enters witness protection — non-refundable, untraceable, and possibly guarded by dragons.

10/10 for sales talk. 0/10 for basic decency.

OPSM Nelson NZ

Probably some of the worse customer service I have ever experienced. Optometrist wrote down the incorrect prescription and when I went back to get them glasses sorted the optometrist (not the original one) asked if I had suffered concussion. After retesting discovered it was their error. No apology......

Atrocious customer service, incorrect prescription and failed to provide a solution to rectify their fault. As they they say “should have gone to….”
Even their corporate staff were incompetent.

First they tried to over charge me for a replacement pair of prescription glasses I had to get the assistant to call her supervisor to get it right
Then 2 weeks later I visited the store to see where my glasses were and was told that they were at the factory awaiting fitting - they didn’t require fitting. Assistant promised to txt me that day. No txt. Called the next day a phone was answered on the 8th call. No news and promised to call back
Called into the store 2 days later no record of the glasses in their system now. I asked for a refund assistant not authorised to give refunds. Emailed using the form on OPSM website. It seems no one ever reads these 3 weeks later and no acknowledgment
Called help desk in Australia finally someone competent. Took them 3 days to get a response from the store, St Heliers then one more email and three phone calls later a refund. No offer to make a replacement order, no apology just 4 weeks without prescription glasses and over 4 hours of my life wasted. Store over the road provided replacements in 4 days. OPSM useless

Worst experience ever!!!

Glasses were useless - blurred vision!!!! told me i just needed to get used to them ... never again! the glasses did not match the vision i got in the examination ... not sure what's going on there. Having already paid for the glasses, I was so upset about it i just left them with the glasses.

OPSM Macquarie have been our preferred supplier for eye testing and optical wear. They have an excellent range of frames including the high end ones eg Chanel

Our most recent experience at OPSM Macquarie was outstanding, because of our wonderful sales assistant Susan.

Susan spent ample time with us choosing our frames, was professional and respectful. She remained calm even when it became quite busy. We did not feel rushed and valued her opinion on frame selection.

We returned for our fitting and requested her service. Susan was again amazing.

OPSM are very fortunate to have a sale assistant like Susan. She is a gem! Need more people like her in sales.

purchased optical glasses online at opsm and within less than a year the anti-fog/anti-glare/anti-scratch film protective coating $$$ started to erode away. I went in store and I was told that I would have to go through the online channel of returns,repairs, refunds, in-store cannot help me.??? Long story short, I was not offered any contacts or replacement options, refund was the only solution but after I send in my glasses. Even though I had no others and being -4.75 made no difference to the outcome. I just had to wait.!!! 3 months it took to get a refund. That was just simply 4-5 days to reply to emails and 4-5 days to check on the status and etc etc etc. Absolute disgusting service. 3 months without being able to see

OPSM highpoint attend the store to speak to the manager first up she says I’m not supposed to be working. What is her role I have to ask the fair weather manager I conclude

I had a fantastic experience at OPSM Craigieburn from start to finish. The team provided exceptional customer service not only during my eye exam and while helping me choose my new glasses, but also long after the transaction was complete.

What truly impressed me was their ongoing support — when I needed my glasses repaired, they were just as attentive, helpful, and professional as they were on day one. Everyone I dealt with was courteous and friendly, creating a welcoming and supportive environment throughout.

A special thanks to Seyma and Maddi, who went above and beyond to ensure I was well taken care of. Their professionalism, warmth, and attention to detail truly stood out. I highly recommend OPSM Craigieburn for anyone looking for quality eye care and outstanding service.

I can't give a negative 100 on this as the star rating is 1 to 5. This is the WORST company ever. Do not order contact lenses with this company. I have several delays with my order. No communication to say there was a delay and I have to chase them. Can't speak to anyone to provide answers or solutions. Just some contact centre in Sydney who all read off a script. Don't waste your money time or energy.

Surprised by the reviews. OPSM George St Sydney, I was really gladdened by the treatment I received from the Optometrist and Sales Team. So much so that I reflected that it was a fair time since I had received such care. Secondly, the process of getting the glasses was very professional and thorough compared to my previous experience with a different group. Lastly, a 25% discount. I don't usually write reviews but I was very impressed.

Ordered lenses and still not arrives after 17 days despite confirmation e-mail stating 5-7 days. Tried e-mailing and someone responded saying they'd get someone to look into it. Tried calling and the same thing. Was told someone would get back to me in 2 days time. Ridiculous, in the meantime I'm having to play sport without lenses, glasses fog up. I have a tournament coming up and am not hopeful I'll have lenses in time. Terrible service. Buy elsewhere not worth the hassle, reliable delivery and good customer service this is NOT.

I bought my Louis Vuitton sunglasses and had the lenses done at the OPSM in Highpoint appox 6 months ago. When I bought it at LV, it fitted me perfectly. After inserting the lenses for my short sightedness. The frame became loosen so did not wear much. Today 10/6 I came to OPSM in Highpoint to get it fixed. I received a very poor service. 1) No greeting 2) DO NOT CARE attitude - The staff came and told me she could not fix it because she did not want to damage the frame not because OPSM has no tools.
3) NO Competence and So Unprofessional
Very disappointed when you spent a lot of monies here and received a very poor service.

Prescribed and issued me with unwearable glasses despite my input apparently they can see through my eyes better than I can I have an unusual set of peepers I guess but I'm the one that's been looking through them for nearly half a century and without going into detail from the get go I had little confidence from the receptionist to the optometrist whom seemed very green to the industry like they were fresh out of school. SPEC SAVERS ALL THE WAY never had issue with them.

My first time going to OPSM Ballina. The optometrist & staff were very patient & considerate of my needs. A very pleasant experience. Everything was explained thoroughly & in a way that I could easily understand. I highly recommend the Team☺️, UNTIL😠

😡Yes all was good until I had to take my $900 + new glasses back as they needed some adjustments. After my problem was remedied I asked the Sales Assistant if I could possibly have a small cleaning cloth as I had misplaced the one that came with my glasses. I was told & I quote, "sorry but we don't carry any spare ones, we only have what comes with each pair of glasses ordered" end quote. I was astounded & said to the Sales Assistant, "I just paid nearly a thousand dollars for my glasses & you're telling me you don't have any spares cleaning clothes that would probably cost OPSM 10 cents if that". My question to OPSM is, if you don't have spare cleaning cloths, what do you use to clean customers glasses with when they come in store to have their glasses seen to. Pretty poor after sales assistance if you ask me.

I went back to OPSM Ballina Fair today & asked to see the Manager. I explained the service I had received 4 days prior & immediately she gave me a spare glasses wipe & apologised profusely. Thank you OPSM Ballina for coming to an amicable outcome 😊