OPSM Avis 151

Terrible on going experience with a store that just doesn’t understand customer service at all! Had to return unopened recently bought contact lenses as they discovered the lenses were unsuitable for me. Went to Aquire store credit and they refused! Stating L and R had been written on the box and this was why! I didn’t write L and R on the box, they did. And if they did why didn’t they stick a dot on and write on that?

Great service and product. Thanks opsm wendouree. Gregory Brown

I have been purchasing contact lenses from OPSM for just under a year now and there has not been a time where I haven't had an issue. To start with their website runs extremely slow, it is incredibly frustrating when you need to order more lenses or just even check the status of ones you have purchased. My contact lenses get delivered at very infrequent times, sometimes it will take a day and other times it will take weeks. It's impossible to know when you will receive your items. The store I have been in to recently, the woman who served me made me feel like an idiot when all I was trying to do was collect my lenses. I am due to have my eyes tested again soon and I will NOT be returning to OPSM and I suggest that nobody else does.

I recently ordered some sunglasses online and needed to return them as they didn’t fit as expected. OPSM was by far the easiest company I have ever returned with, I could return the item in the same box and a return label and form was already included - making the whole process quick and easy. A refund was received within a day of them receiving the return.

OPSM actively upsold resulting in a pair of glasses that are impossible to use in my specific work environment. I had explained these specific needs and they were ignored .
Staff could only suggest that I give the glasses a chance and my brain would adjust. The alternate suggestion was to buy new lenses.
Never buy from OPSM

Do not order online from opsm. Website is broken and has so many errors/glitches.
I placed an order online for contact lenses $165 it never showed a screen "thank you for confirming your order" !!!! So I clicked 3 more times to confirm the order. Turns out they charged me 4 times total for the same order total $660! I called to let them know the issue they only sent 1 order not 4 orders but charged me for 4 orders and never refunded. Its been a month and im still chasing. The worst company to buy from !!! It's 2024 and you don't even have your website sorted. What a joke!

Employees are usually alright but their company policies and sales techniques are borderline scams.
They heavily advertise 50% off and similar discounts but you will never get that on a pair of prescriptions.
If you don't notice they will happily charge you the full retail price of glasses with special lenses only to add on to top the exact cost of prescription lenses so basically stealing money off you.

They dont listen to you - it cost me alot of money for glasses that are useless to me. Better off with $2 glasses

Why do you think you can spam my phone with messages from a number I can not block. I should not have to txt you I never asked you to spam my phone! Just a heads up will never ever buy from your company while you use this aggressive marketing technique.

Bought 2 pairs of reading glasses , getting best of everything from Ballina store . Guy was wonderful and helpful , after couple of years could not see through glasses both pairs .blonde lady in store said I have sprayed something on them . I told her that is definitely not the case . Her reply was oh well your r had them for a coupl of years probably time you got new one .😡I went back a month later when the guy was there he told me they are heat affected . Definitely not I wear 1 pair and the others stay at home in their case . I have these other glasses I bought 12 years ago they are a good as the day I bought them from spec savers . He said well their definitely heat affected but because you bought 2 pairs and it’s happened to both I’ll repair 1 pair for you . So I gave him the worst affected pair . My favourite pair . He put details in the computer then tells me I have to pay $40. As they have gone up ?? Oh ok . Still upset I went to the store in Lismore square and showed the 3 ladies their and explained my situation, saying I just want a second opinion, the young lady gave them a thorough inspection and said it was nothing I had done . It is the film on the glasses . And will replace the other pair free of charge . They were so professional and careing at Lismore and didn’t make me out to be a liar . Today whilst at Ballina fair my daughter told me my glasses were crooked , I went to Ballina OPSM and asked if they could please adjust them . The young man was unable to get them straight, so the blonde lady had a go . Said the arm is loose and about to break . Therefore I will need to send them away to be fixed . I asked how much she said she would have to find out . I told her that I ended up taking my glasses to Lismore opsm for a second opinion snd was informed , it was not my fault the glasses went foggy it was the film . The blonde lady virtually told me I was a liar . I said I was disappointed in her reaction she said oh well . I am so angry so upset . How unprofessional. I will never step foot in that store again . My daughter and granddaughter were with me they also were upset at the way I was spoken to .

Can vouch for others who have had issues with the online store. It's slow and broken. "My account" doesn't load. It is hell. Never again.

I have just wasted almost an hour travelling to and from OPSM North Sydney for 9am appointment. The opening hours for this shops start 8.30am as clearly shown ton the door. At 9.10am the receptionist leisurely strolled into the shopping centre, coffee in hand, and slowing began opening up the shop. I explain that I was here for my 9am appointment and she told me the optometrist had called in sick. No attempt made to contact me to advise me of this. The receptionist clearly could not care less .

Cost of glasses from OPSM was quoted at $880. Opposition supplier price was $318 for exactly the same glasses. I have been paying exorbitant price for glasses from OPSM for years. Will not buy from OPSM again.

Went to OPSM Joondalup to have one of my glasses’ frames adjusted and the other pair’s glasses changed as they were scratched but the women working in there made me feel like I’m wasting their time…i regret having my glasses done there as both occasions (initial consult to now) I’ve experienced nothing but arrogance and indifference…will never go back there again.

I was delighted with the first-class service at OPSM Brookside. Sharon conducted my preliminary eye tests expertly and with kindness: I felt safe in her hands. Carmen the Optometrist was exceptional in determining how to address my eye issues. Jodi was so friendly and helped me to choose the right frames. I would also like to acknowledge Jane for her exceptional and generous customer service.
I look forward to returning again in the future, as I know that I will be well looked after. Thank you all for your exceptional customer service.

Website doesn’t work, my login never worked, I was charged x3 times for dailies contacts x90 and never properly refunded, never anyone to properly help me get my refund back. I tried to be supportive and hang there with OPSM but I feel pretty let down by the them in a big way, this final time is the last straw after giving them the benefit of the doubt. I have switched to spec savers for my daily contacts and it was a breeze

OPSM Fountain Gate: Worst prescription lenses shopping experience ever, the glasses had reflections.

This company deserves 0-stars. All issues been portrayed back to the customer.

-> After some 1 ½ weeks OPSM replace the glasses, however having still reflections, wouldn't go back for transition lenses

I visited Wollongong central shopping centre shop. It was terrible in terms of customer care. My husband i are NOT visit this shop again.

Had a eye test booking which was very thorough , however i asked twice for my glasses to be adjusted tightened a bit and they took no notice of this customer request. $750 for lenses i wasn't go to pay , that's without glasses / frames. How do they justify this, There is NO care on customer service and the specials 50% off is one pair of glasses no body would be seen with. Overall a bad experience.

Terrible customer service, avoid!
Went into the Garden City Perth WA store with my UK prescription to order a box of contact lens, took my details and was about to order when was told they need to see the box which I didn’t have, said sure its xyz brand, was told by Tara if its wrong it would be very annoying if they had to send them back. Ok, fair enough.
She gave me an email and I took her name so I could email through the details.
Went home, and did this, emailed bounced back, mail box full, tried twice and rang and left message. No call back or response to email.
A few weeks later went in again, with my lens, spoke to Tara again, and explained had emailed twice, ‘oh that bounce back message is automatic, we do receive emails’ i was told as if this was obvious. Oh, ok? But I didn’t get a response!? To which an older blonde lady behind the counter said ‘oh we get so many emails, we can’t answer them all’.
My face dropped at this response. I should have walked out then and there as this clearly shows the level of customer care.
Anyway to cut a long story short, surprisingly they now couldn’t actually help with my contact lens.
Which ultimately I am pleased about and have since ordered via another company.
Reading other reviews, I’m not the first to complain.