Optical Express Ireland Avis 568

Had lens replacement treatment last July and after six months of further tests and revisits, I was told I needed corrective laser surgery. I'm still waiting for that treatment and was told at my local branch to buy some glasses from Poundland to keep me going. I work in education and need my sight yet Optical Express have told me it's a two month decision making process in terms of assigning me to laser treatment. Eight months after paying £6500, I'm in a worse position than I was before and I am getting no where. Don't believe the glossy adds and videos, the reality is much different.

I went because my glasses were broken and had to wait for appointment as said they couldn't just order with my old prescription needed to have complete eye test. New glasses and contacts ordered took 2 weeks more to come. I couldn't see out of the glasses and got told would take time to adjust. Following day I was vomiting with migraine so they said could take glasses through, I went all way through wearing my old contacts to be told I couldn't be seen would have to wait yet another 2 weeks for another appointment. They apologised said got prescription wrong at this one and ordered new lenses and to wait yet another 2 weeks to collect again. I collected them today and again told to wear for day to see and so far I can only see close up and not distance when I asked them for distance glasses to drive with so now I have to phone up again for another appointment :( I just want glasses made up with my OLD prescription which worked fine for me!

Terrible, terrible experience with Optical Express. Don’t believe all their hype about after-care & expertise.
This is unregulated industry. As such, they are motivated by money only.
They irreversibly damaged my eyes. They ignored me when I complained.
They settled out of court with me. No amount of money will make up for the damage they’ve done

I arrived at the clinic for my consultation. I was given a price for my laser eye surgery which was around £3.5k . Said I would consider it and get back to them . Upon calling back 2 months later the price has risen to £4.7k !!!!! They told me because 'business needs and technology is changing' that's the reason for the price increasing !!! I am absolutely appalled and digusted by the level of poor customer service in this company. They just seem to manipulate and lie constantly.

I had refractive lens replacement in 2018 at the Manchester branch St Johns street they have now moved to Bridgewater which is a lot easier to get to and park to be honest. I was 47 years old at the time and wearing variofocal glasses,struggled to see things close up and distance was deteriorating a bit with no glasses on. I was a keen golfer and could always track the golf ball with my glasses when i played. Since my RLR I struggle to see in poor light (dawn & dusk) and to be honest when driving in the dark my sight isnt good at all due to halos and glare from oncoming vehicles. I could never take a driving job especially during nights as I simply couldn't see well enough to give me the confidence to drive at night all the time.When playing golf now Iam like one of the old golfers who hit a ball then ask their partners where did their ball go as soon as they hit it i don't see a thing unless the sky is clear blue! When in restaurants etc the establishment has to be well lit or i have to use a torch to light up the menu etc. I have called OE today to arrange an appointment to discuss my options and they have asked for £100 up front before i can book my appointment. I have previously been for a check up some years ago and was basically told we could take the lenses out but there may be a chance you could go blind! Now they are saying they could discuss further surgery. Please take my advise and unless you are absolutely desperate to have this done persevere with what you are using at the moment my eyes are a constant joke amongst all my friends and family after the amount of money I paid for this procedure cost to have put right and I am actually worse off than before i decided to opt for this procedure and circa £6k lighter in the pocket!

Had lens replacement surgery at Manchester
Sounds good on the adverts

Don’t be sucked in by them
Total cost over £6500

Got sold the lens replacement as the future
In the shop
Once done all good no more costs eyes will be fine
Got sold this as a all in product no more costs

Im now waiting for the NHS to laser the new lenses

As optical express told me I would be looking at over £795.00 a eye to have them lasered With a waiting time of 2 months

So now I’m waiting for the NHS as they did say NHS is free and with a waiting time far less

Don’t be sucked in the Manchester clinic is like a sheep pen one in one out with no comfort at all

If your. Thinking about this look on there feed back and do yourself a massive favour give this place a wide birth

Opticalexpress varifocal eye tests not good! They won't give me refund already paid £335.20. I haven't got my new glasses. Opticalexpress policy state no refund? - should have told me beforehand. Had repeat varifocal eye tests opticians mess up won't go back Opticalexpress at Newton Mearns, East Renfrewshire. Some staff ignorant rude. I am profoundly deaf sign language.

Organised an appointment and filled out all relevant forms. When I turned up, was informed Dr was somewhere else. They didn't even bother to call and tell me before I made the journey

I cannot express my frustration enough with Optical Express.

A couple of years ago I purchased some verifocal Oakley sunglasses. These were excellent. Unfortunately my 6 month old Retriever puppy chewed them. Lenses still ok, frames not.
Upon taking the frames back to the shop in Sheffield Meadowhall I was told it would be unlikely that they could be replaced, but that they would try. This was 29th September. The shop asked for and I paid £180. On the 3rd October I was contacted and told the frames were no longer available and the money would be refunded.

It is now the 28th October and I have yet to be refunded. I have contacted Optical Express 3 times and each time given various excuses as to why not. The best was the shop hasn't actually asked head office to refund me. I raised a complaint with customer services - they haven't contacted me either. It took me seconds to pay for their 'service' so far it is 25 days and counting to credit me back. Needless to say I won't be using their services again.

Graham

I had lens replacement surgery just before lockdown. All went well, and I had a couple of follow up appointments. The third appointment was then cancelled because of lock down, and I had not heard of them since then. With things opening up I asked for my eyes to be checked and was told I would have to pay as too much time had lapsed. I had not received an invite or rescheduled booking after they had cancelled my appointment.
After writing this review I was contacted and a appointment was agreed. I have therefore changed my original review to four stars.

Had an eye test on Thursday 14th October at the Gyle shopping Centre. EDINBURGH. Firstly, booking an appointment was easy well handled and a back
Up call to confirm. The day before the appointment I got a reminder call. On the day the experience was faultless. A well trained staff, with a terrific attitude. Every detail of the process was explained. Thank you all. As someone once said I will be back. Colin McLean

Whole process was straight forward, was well looked after by every team at the Liverpool One branch. From start to finish can not complain. Just had my first after care appointment and I am showing vision of 20/20 already after one sleep. Special shout-out to Casey who was superb during my consultation and helped me in regards to the treatment

I had both eye lenses in 2013 my left eye is good but my right eye the lens broke down,I was not informed by optical express that their had been Two Recalls by the manufactures of the lens because there was a fault with them optical express denied their was a problem and refused all liability and did not contact me about the faulty lens they had fitted in the last 2 years the NHS has been trying to save my site in the eye I have about 30% vision at this time ( still having operations on the eye)
BE Warned do not rely on optical express if you have problems in my case they turned a blind eye?

I went into optical express in Glasgow Saint Vincent street on 30-09-2021 for natural lens replacement (NLR). I got the intraocular lens as i required my glasses for both close up and distance. The surgeon was David Teenan. The surgery is very quick and painless. The day of the surgery my eyes were very sensitive to light, so i just keep light to a minimum for the day but managed to go out for a Chinese at night. The next morning i had a check up at 9.30am. I could not believe how good my eyes were both for close up and distance only a day after the surgery. I could actually read most of the smallest print on the card. I even drove to Lincoln and back that day which is a 600mile round trip. I highly recommend this treatment. Both my brother and friend want to have theirs done now.

Can’t praise OpticalExpress at George Street Edinburgh enough …They really took great care of myself before and after lens replacement. I was extremely anxious about surgery but they were amazing.!!
I strongly recommend anyone that can have lens replacement to do so , truly life changing !!

I go to Optical Express Kirkcaldy for Elaine and Kerry they are stunning, but my last glasses delayed 3 weeks at the laboratory, not nice

Went back to see Mo at Lakeside as there was an issue with the glasses cases and as per usual he sorted the problem with his usual helpfulness, many thanks for your excellent service.

I had lense replacement surgery to both eyes in January 2020 and had all my follow-up appointments. I was informed that optical express did not carry out further routine eye tests and I should continue to use my usual opticians. After having my eye test yesterday (23rd September) I was informed that my left eye lens was showing signs of hazing, I contacted the help line and was very disappointed by the lack of concern, being informed that a check by yourselves would cost me £100. After being given a free consultation to see if I was suitable for the original operation and paying a vast sum for the treatment I am disappointed with the after care system. Regards Stuart Wood.

Hi, im am Neagu Constantin and i had an refractive procedure for cataract last week at both eyes at the Optical Express clinic in Tallaght Dublin.Want to say a big thank u too all staff and the surgeon for beeing so profesional and nice at all times..I feel great now thank to all ...Top recomended 100%..

Maria and the staff in the Ayr store are fabulous. Always friendly and professional. Maria has a great way with customers and always makes time, even when she is busy. Thank you for seeing me today and resolving the issue with my glasses. First class service and the team are a credit to the company.