Optical Express UK Avis 17 680

Awful! No integrity or customer service.

We booked an appointment but had to re-arrange it 4.5 days before the day. They charged us a £50 cancellation fee. They say it is in their t&c but it was absolutely not in the confirmation email they sent us. If they treat you like this when you are just arranging an appointment, just imagine they will treat you when having an important procedure on your eyes!
No trust in them- please avoid

First class very polite and knowledgeable

Booked though computer saying starting from £590 per eye, FREE CONSULTATION!!!
Then they ring you within 5 days of the appointment and have a little chat and tell you the price will be 5 times more or even 6 times more (£3400 per eye) on the phone, so we cancelled as couldn’t afford but then there’s a £50 charge for cancelling within 5 days
Deceiving and very well planned

Would you like to publish cancellation fees for the last year or 2

And what’s the point of a consultation if you give the price over the phone

Be very careful people

This bit is added 15 minutes after I posted the above

Optical express sent me a missed appointment email after reading this
With £50 fee attached, even though I spoke to them, we even had to advise them there website was showing must be booked before 2025

Embarrassing

My day arrived and i practically floated into surgery I was so excited. The operation was pain free and totally fascinating. Dr. Ahmed explained as he went along ensuring my comfort. Leading up to surgery I was seen by Ninal, Bethany, Andreas, jess and Michael. I was made to feel so at home and felt like they were all old friends. I cannot thank snd praise these people enough. I my eyes they are all angels as they have given me new life. My sight is now almost perfect and I know it won't be many more days untill it is perfect!! Anyone who is thinking of having this surgery, Optical Express, Chelmsford is exceptional. Thank you all SO much ❤️ x

Seen in ST.Enochs by Bernice and Yvonne. Profesional great service, highly recommend 👍👍

Be very very careful; the marketing and verbal promises of what these guys can do are compelling the reality can be quite different. My wife had surgery last September, it’s now April some 7 months later and still her eyesight on the whole is no better than before the treatment, which is making us question the investment we made on the back of what Optical Express said they would and could do. In the small print there is a cautionary note that some clients don’t get the best outcome, which we knew. For us the challenge has been how these guys address a problem when things don’t go quite right. From our experience we’ve been passed from pillar to post with no positive outcome thus far, it really feels like we’re in the too difficult box now. Before you make the leap think long and hard about how you will cope when the process doesn’t go to plan, you only have 2 eyes; with the benefit of hindsight (no pun intended), we’d of stuck with a prescription solution at a local opticians and saved ourself thousands of pounds plus much anguish.

Just had my annual eye test at the Johnstone branch and the team were all really lovely! Special mention to Stephanie and Sam who were super welcoming and friendly.

I had to have cataract surgery, I was recommended Optical Express, so I went there to see if I qualified for the surgery. As soon as I walked through the door the receptionists, Deborah, Jess and Jo, were very polite and extremely professional in what they did, they explained everything to me and booked me in for a consultation. The consultation was again done very professional and I was explained everything from eye sight test to prices.
On my day of surgery I was looked after from went I went in to when I left, Dr Ahmed and his staff were excellent I had a slight panic attack, in surgery but everyone around me was brilliant and extremely professional and made me feel calm during the whole procedure, I know I was in good hands and the surgery was quick and painless.
I would like to thank everyone who was involved from the minute I walked in to the minute I left, everything was explained in detail from consultation to after care with drops. If I could give more the 5 stars I would. Would highly recommend Optical Express to anyone who needs cataract surgery. Very pleased I choose Optical Express.

I was made to feel very welcome by everyone, lovely relaxed atmosphere. Lee and Dilara were so friendly, informative and helpful, the examinations were very thorough they definitely put me at ease and answered all my questions. Thanks guys for everything.

I was impressed with the general professionalism of all the staff as well as their knowledge and politness.

Great customer service from the staff and the option is so kind all the time l.

Really pleasant and helpful staff, Stephanie and Samantha showed kindness and warmth to my elderly mother and she was delighted with the personal attention

Everyone was really helpful and lovely at the St Enoch’s center everything was done amazingly.and customer service was excellent. Would highly recommend coming down!

Very friendly, professional and thorough. Explained the issues they found clearly during my appointment and explained the next steps.

Went to the Milton Keynes branch and the service was amazing. Very welcoming and informative throughout the consultation.

Picked up new glasses from St Enoch Centre Glasgow. Staff very helpful and friendly.

I was at optical express today at st. Enoch,
Amazing customer service and excellent service.

The staff at the Paisley branch are the best I have ever dealt with, they are absolutely brilliant and superbly knowledgeable.

Brilliant experience from start to finish …. Felt like family ….all staff very professional …. Thankyou so much will definitely recommend 🙏

Great experience at Optical Express
“Amaan, thank you for making the visit so comfortable. Your kindness really stood out.