Aaron was able to help find my reservation and clarify with the hotel that we do not have to sit for the timeshare presentation. They were responsive and followed up when I needed them throughout my... Voir plus
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Been with Orb (Doncaster) for almost 3 years now. They're miles above any other of the agencies that I've worked for before. Great staff, who are very helpful & with somebody on hand, at all times, to... Voir plus
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In this age of horrible AI slop, it’s so refreshing to do business with a company like this that so clearly values good customer support. Fast responses, courteous agents, and everyone has been supe... Voir plus
Saw an advertisement posted online and decided to try out Orb. Ordered the beautiful picture first, in July, and received 2 one-week vouchers for hotels around the world. Decided on a hotel that was i... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're a wall art company at our core, but a few years back we decided to try out a new promo where customers get a voucher for a complimentary resort stay with their wall art order. The promo was a huge hit, and now we've launched our own in-house travel voucher program instead of relying on 3rd-party companies that don't always share our values of taking phenomenal care of our customers. Now we get to care for our customers from start to finish, and we couldn't be more excited. We ❤️ our customers, and we can't wait to welcome you to the family! Have a look at our reviews and see for yourself!
Coordonnées de contact
Etats-Unis
- (888) 537-9013
- hello@orb.co
- orb.co
Réponse de Orb.co
Hi Marvin, thank you for your review! However, it seems you may have confused us with another company. We don't actually sell any sort of food or beverage. 😉
UPDATE: VERY satisfied with customer service
The only reason I made a purchase was to get the great hotel deals as promised in their ads. After making my purchase, I got the link to choose which property I want to get the deal from. Prior to purchasing, I was enticed by most of their ads talking about Hawaii properties. But when I look into those, they belong to the *upgrade group. Meaning, they require higher amount to book it. I browsed within the *standard hotel group, but did not find a combination of : four-star hotel with high guest ratings. Most of the properties were 3-star only.
I was promised by customer service that they will continue to assist me until I am satisfied with my purchase (or unpurchase).
UPDATE: Customer service rendered prompt and appropriate solution. Thumbs-up all the way!! Thank you, Aaron!
7 septembre 2022
Réponse de Orb.co
Hello there! It sounds like there must have been a bit of a misunderstanding. It's true that we did run Hawaii-specific ads in the past. Unfortunatley, the 3rd-party program we used to use for Hawaii went downhill big-time and we had to stop using them. With our own new in-house voucher program, we've tried to explain upfront on our landing page the current situation with Hawaii Resorts: "A quick note on Hawaii: We once again have resort options in Hawaii! However, all our Hawaii resorts currently do charge upgrade fees. Even after the upgrade fees, you'll typically save about 50% off booking the same resorts elsewhere. Our Hawaii resorts start at about $150/night (including all taxes, fees, & upgrade fees) for resorts that normally book at over $300/night total. Total savings for 7 nights on our Hawaii resort typically range from $1,000 to $3,000."
But rest assured, our number one priority is to take care of our customers! If you're not satisfied, we're more than happy to process a refund for you under our 60-Day, 100% Satisfaction Guarantee. We'll reach out to you directly to make sure you're 100% taken care of! 😀
Everything costs to much to book
Everything costs to much to book, would be cheaper without using this, “fees per night” are more than booking alone without using orb
1 septembre 2022
Réponse de Orb.co
Oh, my, we're so sorry to hear you weren't satisfied with our program! We are admittedly a bit surprised to hear that you're finding better deals anywhere else. We've heard of that happening on other voucher programs, so we've gone to great lengths to make sure that doesn't happen on our program. We actually periodically check every single resort we offer against other sites like Expedia to make sure that you really are getting a phenomenal deal. So if you found any resorts that you could book cheaper elsewhere, we'd really like to know which ones they were so we can dig into it further. It's extremely important to us that our customers really are getting a phenomenal deal when they book with their voucher. Most of our customers have been saving $500 to $1,500. But please know that if you're not satisfied, we do have a 60-day, 100% Satisfaction Guarantee, and we're more than happy to process a full refund for you. We'll reach out to you now to see which resorts didn't seem to be saving you much and to see if you'd like us to go ahead and process a full refund for you. It's extremely important to us that we take phenomenal care of our customers, including you! 😀
The quality of the canvases we're…
The quality of the canvases we're amazing! The imagery was amazing great shipping time! Overall a happy costumer!
3 août 2022
Réponse de Orb.co
So glad to hear that you loved your wall art! Thank you so much for sharing your experience with others. It means the world to us! 🤩
Phenomenal Service
When they say phenomenal service, they mean it. I was initially very unsure about this process. Orb.co went above and beyond to answer all my questions (and I had several). As I started this process just before COVID-19, I thought I was going to end up losing the voucher due to expiration as we were not able to travel at the time. Even after I gave up my dream vacation and fully believed I would be losing my money, Orb.co advocated on my behalf and now I have a new vacation to look forward to. It almost feels like the person behind the screen knew me because they were so personable and worked so hard on my behalf. They did everything in their ability to make sure I left a happy customer (which I did). They say they love their customers and I believe it. It is hard to find customer service that exceeds expectations. Orb.co does just that. Thank you!
20 juillet 2022
Avis spontané
Réponse de Orb.co
Thank you so much, Amber, for taking the time to share your experience! We're so happy we were able to convince the old 3rd-party voucher company to extend your time, and we're of course thrilled that we now have our own in-house voucher program, which is going to make taking care of our customers SOOOOO much easier. Thank you for being so understanding and patient as we worked to get that resolved with the old voucher company. We've seriously got the best customers in the whole wide world! 😀
Aaron is the best of best and his…
Aaron is the best of best and his service is amazing .very patient and gave me all the answers for my questions .He helped my booking very smooth without any issue . not done my trip yet but I think it will be amazing too as this company. lots of thanks .
7 juillet 2022
Avis spontané
Réponse de Orb.co
Thanks so much Andrea! We're so glad to hear you had positive experience! 😀
Customer service is Amazing
Customer service is Amazing, the place was awesome!! Orb.co customer service.. Aroon is amazing on helping you and assisting you if you have any questions or concerns.
I will recommend them 100%.
Thanks Aroon.
16 juin 2022
Avis spontané
Amazing customer support!
The orb.co team has been incredibly helpful and responsive with every question I’ve had. Best customer support I’ve experienced in a long time. We have taken one trip with their program and it was so great we are getting ready to take another. Highly recommend!
8 avril 2022
Avis spontané
Réponse de Orb.co
Thanks Brendon! You just made our day. 😀 If there's anything else we can do for you, please don't hesitate to reach out!
Absolutely wonderful
Absolutely wonderful! I went to Orlando with the voucher from the last program and now I've just booked a 2-week vacation to Las Vegas! Aaron is fantastic, his care and patience are beyond the expected. I am thankful that the new program was released, anyone should definitely join the waitlist for when new vouchers come up!!
23 mars 2022
Avis spontané
So far so good
So far so good. I ordered the canvas with vacation voucher around April and held on to it. I ordered the canvas almost a week ago and it was delivered today. It looks amazing. I still haven’t chosen a vacation destination yet but will be soon. I love the canvas and the response time from orb.co’s team was quick. As long as my vacation voucher plays out like the rest of my experience, I’ll be a happy camper.
18 décembre 2021
Avis spontané
Réponse de Orb.co
Thanks so much Dwayne! We're so happy to hear you loved your canvas. And if you need any help with redeeming your voucher, just let us know. We'll be here for you, whatever you need! 😀
I cannot get ahold of ORB
I cannot get ahold of ORB, or get My Canvas painting they promised Me! I have been patiently waiting due to covid Yada Yada Yada, nothing. Bought it back in Summer of last year! I even emailed them just now, and it came back unable to send, address not found. I'm SO PISSED. I wanted to take My ailing wife to Hawaii next year. Even found a good flight deal, but now have to pay out of pocket for her trip. screw you ORB. Sincerely, ~Greg Konder~, West Hollywood CA
10 novembre 2021
Avis spontané
Réponse de Orb.co
Hi Greg! Oh my, I'm so sorry you're having trouble getting ahold of us! We always respond to our customers within 24 hours (except on Sundays, when we're closed), but we're not seeing any recent emails from you. But let's get this fixed for you!
May we ask which email address you were using? It should be hello@orb.co (not .com). You can also call or text us at (888) 537-9013, or use the live chat on our website. We list all the ways to get ahold of us on our contact us page: https://orb.co/pages/contact-us.
We'll make certain you get your canvas and your vacation. Or we're more than happy to process a refund for you as well. That's not a problem at all.
It's extremely important to us that we take really good care of all our customers. We're sending you a text right now so we can get this fixed for you!
Went to Hawaii with the voucher program
Went to Hawaii with the voucher program i bought last year and everything worked out smoothly. Was obviously a bit hesitant at first but the customer service agent answered all of my questions. I even contacted the hotel to confirm reservation. They are legit!
31 octobre 2021
Avis spontané
Réponse de Orb.co
Thanks Kyle! So happy to hear you had a great experience!
It’s here!
I received my canvas today and it is even more beautiful in person! I ordered it Sunday afternoon and received it today (Wednesday) afternoon. Super quick turn around time! I honestly did not expect it that fast so I was so happy when it arrived! The customer service was phenomenal- Aaron was very responsive and reassuring. I don’t normally do offers like this when I see them online because I’m always worried it’s a scam. But so far everything has been just as they said! I’m excited for the new program to get built so we can take our trip! Thanks for the amazing picture Orb.co!
23 juillet 2021
Avis spontané
Réponse de Orb.co
Thanks so much Ashley! We're so glad to hear that you loved your wall art! 😀 Also, just FYI... We just launched an option to request a voucher from through a 3rd-party company while we finish building out our own program. We'll text you with the details! Thanks again!
10/10 must buy! Highly recommended
The canvas exceeded my expectations! The quality and durability is outstanding! You won’t find anything better especially at this price!
2 juin 2021
Avis spontané
Réponse de Orb.co
Thank you Lydia! We're so happy you loved your canvas! 🙌
Love Love Love ❤️ my eclipse wall…
Love Love Love ❤️ my eclipse wall art!!!! BEAUTIFUL
21 mai 2021
Avis spontané
Réponse de Orb.co
YAY!!! We're so glad you liked it! That's one of our favorites!
Absolutly amazing offer.I was sceptical…
Absolutly amazing offer.I was sceptical at first, but decided to go for it. Got the most beautiful piece of art for my mother as a birthday present, and them had an amazing stay at the Hilton Garden Inn in the beautiful Smoky mountains Gatlinburg, TN for a fraction of the cost that a vacation like this would normally. I highly this offer. You cannot lose!
5 septembre 2020
Avis spontané
Réponse de Orb.co
Thanks Loy! We're so happy to hear you had a wonderful time in Gatlinburg! And thank you SOOOO much for coming back to share your experience with others! 😀
Amazing product, staff, and experience. Would 100% recommend to others.
My experience with Orb.co was not only easy, but also enjoyable. I submitted a low quality iPhone photo of my cats to be printed on a 2’ x 3’ custom canvas, and I was shocked and amazed at how beautiful the final product turned out.
Aaron worked with me every step of the way—he took the time to improve the quality of the photo so it was suitable for print and made sure I was happy with every last detail before actually printing it. He did all this without me even asking. He was extremely communicative, professional, and friendly. Now that I have the print in my possession, I couldn’t be more stoked, and the cats are proud as heck. I would recommend this service to anyone, and definitely plan to use it again for my favorite photos in the future.
13 juillet 2020
Avis spontané
Réponse de Orb.co
Thanks so much Courtney! We're so happy that you AND your cats are thrilled with the print. 😀
Great paintings
Very beautiful paintings and thanks is for the free vacation to Hawaii
16 juin 2020
Avis spontané
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