Orchidstate Avis 

I received my order (shipped from china) a few weeks after ordering. It was missing items, but the biggest issue was nothing was silk. I preformed the burn test on pillow cases and the bonnet I received, which proceeded to melt (plastic) instead of burn to ashes. I requested a full refund with photo evidence, which they promptly gave. Fraud.

Bought two ‘100% Mulberry silk’ pillowcases - they are not silk, but polyester. Have emailed to try to claim refund - which the site says is guaranteed. Still waiting for a response!!! Do not waste your money - as I’ve done!!

0 STARS!

Like others have said, this is a scam site. The pillows are NOT silk. They are extremely shiny and uncomfortable to sleep on. I have had a few silk pillowcases and know what it should feel like. These are made in China. They offer no returns of refunds. In reply to my email I received this…

“The item you ordered is composed of 100% silk. We encourage you to have the material verified at any certified textile testing center. We source our materials from the same supplier as established brands like Blissy and Slip, and we are confident in the quality of our products.”

They are definitely synthetic!

AVOID!

This company is a con. Don’t buy

I ordered silk pillowcases and they took a long time to arrive (around 2 weeks). They arrived in very cheap packaging, which was disappointing as I ordered as a gift. I felt suspicious so I opened them to discover they were not real silk and very tacky looking! The colour was also nothing like the photo.

I ordered 2 pillow cases advertised as 100% mulberry silk. Then! I read the reviews. I have conducted the burn test on the pillow cases and this has proved that they are not silk. They are polyester/satin. Not silk. Go to Dunelm or John Lewis to by your silk pillowcases.

DO NOT order from here. NOT silk as marketed - the material is POLYESTER. The company claims to be U.K. based, but orders come from China. No refunds offered, no customer care. Completely fraudulent and scam operation

Awful. Ordered for birthday present. Not delivered after a month. Gone missing. Ignoring emails etc. they have my money and I have no item!! Please don’t use this company!!

I received my order but unfortunately they are NOT SILK pillow cases . They are satin. MISLEADING AND THAT IS FRAUD. charge me for an expensive pillowcase but its not real . NEEDS REPORTING !! DONT BUY

This company is misleading customers about their products.

Items advertised as “silk” are clearly not silk. I own genuine silk pieces and know exactly how they should look and feel - this is not it. The material is polyester.

I have already reported this to 'Report Fraud' police and will also be raising it with Trading Standards and Citizens Advice .

I strongly encourage others who have had similar experiences to report them as well. The more reports, the harder it is for companies like this to continue misleading people the faster they will close them down in the UK.

Their website is using Claudfare to hide their location and they put only UK magazine location from Hatfield on delivery label(dropshipping). The company is not registered on Companies House.

The pillowcases are not expensive maybe not pure silk but they're fine for my grandchildren who love them. However the champagne colour is more like gold.

I don't understand how this company exists and it still hasn't been taken off the market. They go over the top with their explanation of how good they products are and about their commitment to high quality, only to fool you into buying from them. The pillowcases I bought were not real silk but cheap polyester, they sent me the wrong colour too. The customer service is very poor, they offered to refund 30% only for sending the fake items. The products were sent from China despite the fact that the website looks UK based. Beware, it's a scam.

I purchased two Mulberry silk pillow cases. The shipping took around 10 days. Once I opened the box, I saw rather elegant, minimalistic style packaging. The pillowcases however look and feel like a 100% fake. They are rigid, exceptionally shiny and have 0 stretch. Basically felt like any other synthetic, cheap satin material.
Then the request for return procedure began. Currently, im asking a 3rd time for assistance to make a return, and I'll I get from their customer support is passive rejection. To the first email they replied, basically saying that they material is great and dont understand why do I want to return it. The second email states that is pure silk and I should take the pillow cases to a test center and have them tested. I am expecting this to keep going for a while.
I do not recommend! Simply a scam.

I ordered 2 products, Item 1 was fine, Item 2 was not as described on the web site. I contacted them, they asked for Photos which I sent. However back came the response that No Refunds of Return on sale items. Absolutely no comment about the item not being as advertised. However they were willing to return 30% of my item. Thankfully, I paid with Pay Pal, so managed to get my refund through them.

Avoid this site. They are in China so delivery takes much longer than quoted and the pillow cases are NOT genuine silk, just cheap fake. They will then also refuse a refund saying they don’t accept returns!!
The only thing I could do was raise a credit card chargeback.

This is not silk but pure synthetics. Avoid this scam sellers! Also you won't be able to get refund as they don't give it for items on sale.

This is not real silk. do not buy. Complete con.

Avoid Avoid Avoid
Not a genuine silk.pilowcases came from China. Unable to get a refund as per their policy (written on the bottom ) you can't return it if purchased with a discount /promotion. Poor quality, Simple satin has better quality than this. Avoid!

Worst quality, not genuine silk as stated. Got a refund thankfully within a couple sleeps stitching came apart on both pillowcases.

Sold as silk but not silk. Cheap material! I paid £55 for 3 crappy pillow cases!