Orchidstate Avis 

Looked completely different in colour to how it did on the website. Customer service poor when I broached this.

Ordered X2 '100% mulberry silk pillowcases'.
Arrived over two weeks later. It's most definitely not mulberry silk. More like a poor quality cheap satin.
Packaging was also very cheap, no details of material. Looks like something you could get from pound shop.

I emailed them stating I would like to return them for a full refund but they won't let me. Very rude replies, short blunt answers and refusing to let me return. So I've now raised a dispute with my bank.

I hadn't realised this company is in China otherwise I would not have ordered.

Poor quality.
False advertising.
Poor customer service.
Don't order from here!!

I would also leave 0 stars if a could. After many weeks my parcel were delivered to the wrong address. Courier
did not want to take any responsibility nor Orchidstate, I asked for a refund but they gave me nothing kept on that it was not their responsibility. I am now out of pocket and no pillow cases. Client services useless
Please think twice before using this company

I would give a zero if I could. An absolute sham!!! Took three weeks to arrive, and when it did the box was squashed into an envelope that didn't fit so the item was damaged. I have asked for a refund as the item was purchased as a gift. Offered 10% off, which is no use to me whatsoever. Customer service is extremely poor. I would give a wide berth.

Communication by email was timely and the items ordered were good quality for the price and nicely packaged. Took a few days longer to arrive than expected hence the 4 stars instead of 5

I ordered silk pillow cases from this company and they arrived promptly and nicely boxed. The quality was good and every bit as ones I have bought from Lilysilk, Blissy and department stores. They washed well. Also their price was excellent. I would recommend these.

Two silk pillowcases delivered from China within two weeks. Beautiful quality and amazing price. Very pleased with this product.

Bought 2 silk pillow cases and they are an absolute load of sh-it. There is no way they are silk. Don’t be conned like I have been!

Took a while for delivery but I have to say was very satisfied with the product so much so I’ve ordered more for xmas presents for my daughters the quality is superb 👌

Pleased with my pillowcases. As some others have said, not top quality but the price absolutely reflects this. I wanted a delivery update so got in touch via the website and they replied really quickly to help.

Really wish I had read the reviews before purchasing from this company.
I realised straight after purchase that I had ordered the wrong size and messaged them straight away.
I requested a larger size and stated I would pay the difference for the correct size.
Their customer care is shocking!!!!!
Received this response:

Re: Wrong size
Hi, the measurements of our pillowcases are clearly stated on the product description page. I'm afraid we are not responsible for the wrong size you ordered.

Thankfully after reading the reviews, I didn’t pay extra for the correct size, as I would have lost more money to this company.
Now awaiting, delivery from China not U.K. so will decide whether to take this further with my bank once I see if the pillowcases are actually mulberry silk and not satin as claimed in other reviews. Very disappointed

terrible rubbish send direct from China awful company avoid. better of going direct tobali express of your looking for poor quality tat

Poor customer service. I tried to return an item, and the website clearly says you have 30 days. I was told in a rude, short email that they don't return sale items. Almost everything on the website is sold at a discount. So basically they won't accept returns on anything. Also it took a long time to arrive.

Do not order!
Deliver from china. Takes forever to come. Quality is poor and when I asked to return the item, I received a short reply that they don’t accept returns on sale items. Which was not stated on the page!! Scam! Wish I had researched the company before ordering since I’m stuck with poor quality items that I don’t want to use

I had great experience with Orchidstate. And I’ve received my order and I am happy with my items. Thank you!

Awful.
Poor customer service.
Not willing to support or rectify issue.

Bought the pillowcases and they didn’t arrive for a while - but coming from China to be expected. Then I read the reviews on here and immediately emailed asking for tracking info or refund. I received a very quick response with tracking info. I wasn’t reassured because the info said that there had been a failed delivery that very day. But lo and behold, the next day the pillowcases arrived. Colour is as expected, and it is very definitely mulberry silk and not satin. The silk isn’t top quality but I wasn’t paying top price. I was pleasantly surprised. I had excellent communication from orchid state and the product was better than anticipated for the price. Just needed a bit more patience for the delivery!

I never got the order and they refused to help! They sent me a proof of delivery which was next to a sign that said do not leave the parcel here and then said it was my responsibility to follow up with the courier! They hire the courier they should follow up or take responsibility and replace/refund.

Ordered silk pillowcases, took approx 2 weeks to deliver which is fair enough asvthey come from China

Wife has tried the pillowslips (great quality) and she thinks they make a real difference to her sleep

It would have been helpful if your tracking was more up to date

Regardless, thank you very much and will recommend you to others

Pillowcases are thin and do not compare in quality to other companies. I ordered 2 x white which are obviously ivory on arrival. Company refusing to refund me saying they cannot guarantee colour and also they were in a sale (not stated on the page) …brought 2 on special offer. I also ordered 2 black which still inferior but would keep. The ‘white’ is NOT white …beware of this company as they are miselling. So thin you can see through them ..22momme 6a they are not !

UPDATE: returned items and full refund including postage given so happy.