I must say the best customer service I have ever had from the Order E, specially I must mention one name Mr Sayeem, who is truly the best. He helped me to set up my caller ID and the new Epos system,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
OrderE provides excellent service. They take great care of our POS system and website. Whenever we face any technical issues, the OrderE team is always ready with a quick and reliable solution. Spec... Voir plus
L'entreprise a répondu
An amazing company the team are always there to help your business grow. would recommend to any businesses looking to do a online platform as they are the best around keep up the good work you’re doin... Voir plus
L'entreprise a répondu
I am writing a review from Paramount Tandoori Restaurant about the service provided by Order E team. I must give praise to Numan,Wahid,Ladin,Usman and Kaif whom I deal with on a regular basis almos... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
OrderE - A complete & Smart Online Ordering Solution, Online Marketing & Website Design for Food businesses. We help restaurants and takeaways to do everything beneath one roof such as online ordering using the web, mobile app, online marketing & customer support without any hidden cost.
Coordonnées de contact
Victory Business Centre, Somers Road North, PO1 1PJ, Portsmouth, Royaume-Uni
- 03333444948
- info@ordere.com
- ordere.co.uk
4,8
Excellent
465 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
If you want to destroy your business
If you want to destroy your business, then make a contract with OrderE.
I currently own two businesses:
Blaze Peri Peri
Crave Peri Peri
OrderE has caused serious damage to both of my businesses. From day one, this company has given me nothing but stress and problems. They never fulfil their promises and often deny their own statements.
They do not have proper staff, and most of the time they do not answer calls. Their staff frequently misbehaves with us, especially Zia, Salman, and Kaif. These individuals lack basic communication skills and professionalism when dealing with customers.
According to our agreement, if my monthly earnings were below £1,000, the charge would be £33 + VAT, and if earnings were above £1,000, the charge would be £99 + VAT.
However, in November, my total earnings were £954, yet I was charged £99 + VAT. I raised a complaint with the accounts department, but my query was never answered, and instead, my payout was stopped.
Additionally, the agent who signed the contract with us clearly stated that the EPOS system would be our ownership, but OrderE is now claiming that the EPOS belongs to them. This is a false and misleading statement.
Due to their actions, mismanagement, and unprofessional behaviour, I have suffered severe stress. If anything happens to me as a result of this situation, OrderE will be fully responsible.
30 novembre 2025
Avis spontané
Réponse de OrderE
Thank you for your review. We note that you have posted multiple negative reviews regarding the same matter, which we have already invited you to resolve directly with us.
To clarify again, all pricing, payout terms, and EPOS usage conditions are clearly stated in the signed service agreement provided at onboarding. Charges are applied based on the agreed commercial structure, and payouts are processed in line with contractual and compliance checks. Any hold or delay occurs only when an account query is under review by our accounts team.
Regarding EPOS ownership, OrderE provides EPOS systems for use under licence, unless explicitly stated otherwise in writing. Any alternative verbal claims are not valid unless reflected in the signed agreement.
We strongly refute allegations of staff misconduct or misrepresentation. Our team follows professional communication standards, and we do not tolerate misbehaviour from either staff or clients. If you believe a specific interaction breached this, it must be raised formally with evidence.
We do not wish for any customer to feel ignored or misled. We kindly ask you to contact us directly so this matter can be investigated in detail and addressed appropriately. Please email cs@ordere.co.uk
or call 0333 344 4948 with your business names, postcodes, and any supporting details. Our senior team will review the case and work towards a resolution.
We value every customer relationship and hope you will allow us the opportunity to resolve this matter constructively.
— Team OrderE
Réponse de OrderE
Thank you, Nazir, for your feedback. We’re pleased to hear that you’re happy with our service. Our team is always here to assist whenever you need support.
— Team OrderE
Quick and easy
11 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Islam, for your feedback. We’re glad to hear that you found our service quick and easy. Our team is always here to support you whenever needed.
— Team OrderE
Overall I found the service to be very…
Overall I found the service to be very good. Good responding and feedback.
11 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Modobbir, for your feedback. We’re pleased to hear that you found our service very good and appreciated our response and feedback. Your support means a lot to us, and we’re always here to help whenever needed.
— Team OrderE
Great company and team
Great company and team. I never had any issues—customer service always got back to me quickly and guided me whenever I needed help.
11 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Rumi, for your kind feedback. We’re delighted to hear that you’ve had a positive experience and that our team has been quick to support and guide you whenever needed. Your trust in OrderE means a lot to us.
— Team OrderE
Réponse de OrderE
Thank you, R Ahmed, for your feedback. We’re pleased to hear that you’re happy with OrderE. Your support is appreciated, and our team is always here to assist whenever you need.
— Team OrderE
Réponse de OrderE
Thank you, Walidur, for your kind feedback and recommendation. We’re pleased to hear that you’re happy with our service and system. Your support means a lot to us.
— Team OrderE
Great service and friendly behaviour
7 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Komru, for your kind feedback. We’re delighted to hear that you’re happy with our service and found our team friendly. Providing a positive and supportive experience is always our priority.
— Team OrderE
good customer service
good customer service, their response as soon as possible
4 janvier 2026
Avis spontané
Réponse de OrderE
Thank you for your feedback. We’re pleased to hear that you’re happy with our customer service and quick response times. Providing prompt and reliable support is always our priority.
— Team OrderE
Excellent customer service always…
Excellent customer service always helpful would highly recommend this platform for your business
1 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Sadike, for your kind words and recommendation. We’re delighted to hear that you’re happy with our customer service and find our team helpful. Your support and trust in OrderE mean a lot to us.
— Team OrderE
Réponse de OrderE
Thank you for your kind feedback. We’re delighted to hear that you’re happy with the website and our service. Your support is greatly appreciated, and our team is always here to assist whenever you need.
— Team OrderE
Réponse de OrderE
Thank you, Abul, for your feedback. We’re pleased to hear that your experience with OrderE has been pleasant overall. Our team is always here to support you whenever needed.
— Team OrderE
Highly recommended trusted company
Highly recommended trusted company. Allstaffs are friendly and great support for my business.
6 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Farhad, for your kind words and recommendation. We’re delighted to hear that you trust OrderE and find our team friendly and supportive. Supporting your business with reliable service is always our priority.
— Team OrderE
They are helpful and quick when…
They are helpful and quick when resolving problems
5 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Abdul, for your feedback. We’re pleased to hear that you found our team helpful and quick in resolving issues. Providing prompt and reliable support is always our priority.
— Team OrderE
Great IT Company .
Highly recommended trusted company. Great staffs and great support.
4 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Meelan, for your kind words and recommendation. We’re delighted to hear that you trust our team and value the support we provide. Your feedback means a lot to us, and we look forward to continuing to support your business.
— Team OrderE
Réponse de OrderE
Thank you, Hussain, for your feedback. We’re glad to hear that everything has been going well so far. Our team is always here to support you whenever you need assistance.
— Team OrderE
Very good and helpful!
4 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Asgar, for your kind feedback. We’re delighted to hear that you found our service helpful. Our team is always here to support you whenever you need assistance.
— Team OrderE
Very good service mr mahir explained …
Very good service mr mahir explained to the customers slowly so we can understand that issue
2 janvier 2026
Avis spontané
Réponse de OrderE
Thank you, Leju, for your kind feedback. We’re pleased to hear that Mahir took the time to explain everything clearly and helped you understand the issue properly. Your appreciation means a lot to us, and we’ll be sure to share it with him.
— Team OrderE
Very Good Service I Have Been Using For 4 Years
31 décembre 2025
Avis spontané
Réponse de OrderE
Thank you, Aaryan, for your continued trust over the past four years. We’re delighted to hear that you’re happy with our service. Your long-term support means a great deal to us, and we look forward to continuing to support your business.
— Team OrderE
Improve there service very good…
Improve there service very good commcation many thanks to staff
30 décembre 2025
Avis spontané
Réponse de OrderE
Thank you for your feedback. We’re pleased to hear that you’ve noticed improvements in our service and communication. Your appreciation of our staff means a lot to us, and we’ll continue working to maintain and improve our standards.
— Team OrderE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.