Hi quality puzzles, lovely motives and best customer service. We finished a puzzle on our holiday, only to notice that we have lost two pieces. Within a week of filling out the “Missing Pieces” form o... Voir plus
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I had an issue with my puzzle. A quick email and a quick response later, I was blown away by the effort to make it right. I have done over 700 puzzles from dozens of mainstream and independ... Voir plus
What a fantastic company and great service! It's great dealing with actual people for a change. They couldn't have been more helpful. Their jigsaws are fun with lots of added interest details. Packag... Voir plus
L'entreprise a répondu
Very helpful in replacing our missing piece, Ben was on it straight away.thejigsaw was a present, my hubby has a job using his hands, this jigsaw is so well made it made it easier for him todo, would... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We create unique jigsaw designs that bring the whole family together.
Coordonnées de contact
Business Park, Europa Link, Tinsley, S9 1XU, Sheffield, Royaume-Uni
- info@originaljigsaw.co.uk
- originaljigsaw.co.uk
5,0
Excellent
596 avis
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Great service!
I ordered a puzzle for a friend who lives abroad and Ben couldn't have been more helpful, even sorting out a way for me to pay the tax so my friend didn't have to.
She loved it!
7 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much, Pauline. I am really glad we could help get everything sorted and make the process as smooth as possible for you. It is wonderful to hear that your friend loved the puzzle, and we really appreciate you taking the time to leave such a kind review.
Had a minor wobble on a weekend
Had a minor wobble on a weekend. No probs, they picked up my mail, corrected the mistake and settled my self induced nerves. Now THAT is customer service. 11/10
13 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for this lovely review David! We are really glad we could quickly sort things out and put your mind at ease. We truly appreciate you taking the time to share your experience.
I love jigsaws and the one I have just…
I love jigsaws and the one I have just bought was such good quality. Everything about it, the illustration and challenge it presented, the quality of the pieces, the bag it came in and the speed I received it. Could not fault the product or the service. Alastair Collie
11 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much, Alastair. It is wonderful to hear how much you enjoyed every part of the puzzle, from the illustration and challenge to the quality and presentation.
We really appreciate you taking the time to share such thoughtful feedback, and we are so glad the whole experience hit the mark!
Highy recommend
I ordered the Holy Night jigsaw but it did not arrive. I could see that it had been sent to Royal Mail but no sign of any movement after that. I have had great customer service from Ben and he immediately sent a 2nd one which has arrived today. It us so beautifully made and presented. I am delighted and will definitely use the company again.
13 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much, Anne. We're sorry the first puzzle did not make it to you, but I am so glad the replacement arrived safely!
It means a lot to hear how pleased you are with the jigsaw itself, and I truly appreciate you taking the time to leave such a kind recommendation.
Real people!
For a start, its great to communicate with real people! Had great fun identifying the people in my jigsaw, and have already ordered another great picture.
Thank you for being human, being courteous, being you!!!!
10 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much, Dorothy - this is such a joyful review to read!
We always aim to deliver a genuinely personal service, so your kind words mean a great deal to us. Thank you for taking the time to share your experience!
Honestly couldn't be more impressed
Honestly couldn't be more impressed! My phone auto-filled (overrode) the wrong delivery address. I emailed them when I realised through the confirmation email and Ben replied pretty much instantly to fix the problem for me.
100/10 for customer care, thank you!
12 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much, Adam! I am really glad we could fix the address quickly for you and get everything back on track.
100/10 is incredibly kind and I truly appreciate you taking the time to leave such a lovely review. Enjoy puzzling!
First class customer service
So nice to find a business that has such a good customer service. When I ordered my jigsaw I somehow managed to mixup the delivery address and Royal Mail could not deliver it (even though they tried 3 times?!). Ben from OJC tracked it's progress and provided me with regular updates. We waited for Royal Mail to return it to OJC but after a week it hadn't arrived back so Ben sent me a replacement free of charge to make sure I got it in time for Christmas. The jigsaw itself looks fabulous and I can't wait to try it .... even though it's my mums present! I will be back for more jigsaws in the new year.
11 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for such a thoughtful review Paul. I’m really glad we were able to keep an eye on things and get everything sorted in time for Christmas, despite Royal Mail making it a bit of an adventure!
It’s lovely to hear that you’re pleased with how everything was handled, and I hope the jigsaw goes down a treat with your mum. We’d absolutely love to see you back for more puzzling in the New Year!
A unique company
A unique company. High quality jigsaw in a unique and stylish bag. Also a large folded picture to help you complete the puzzle.
Excellent dispatch time and great communication. I had to return and exchange my puzzle from a 500 piece to a 1000 piece. It couldn’t have been easier and Ben kept me updated throughout. The replacement arrived promptly. I wish all suppliers were as good as OJC
10 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for such a kind review Steve! We’re really glad you loved the jigsaw and that the exchange process was smooth and easy. It means a lot to hear such positive feedback about our service, and we truly appreciate your support!
Great jigsaw I bought it for my niece…
Great jigsaw I bought it for my niece and she was over the moon thank you so much
26 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for leaving this review Craig!
We’re absolutely delighted to hear your niece loved her jigsaw. Thank you for choosing our small business and for gifting one of our puzzles. Hope it brings her many happy hours of puzzling! 🧩
The company were very understanding…
The company were very understanding about a mistake I had made in my order. I contacted them before the order was dispatched and they promptly corrected my error and gave me the choice of changing my order to another puzzle which had just came back in stock.
8 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your lovely review Pauline!
We’re really glad we could get everything sorted for you in time - we’re always happy to help fix things before an order leaves our studio. Happy puzzling!
Réponse de Original Jigsaw Co
Thank you so much Nikki! We really appreciate your kind words - they mean a lot to our team!
What excellent personal service
What excellent personal service! I pre-ordered the "So Long 2025" puzzle, but then realised that it would arrive whilst we were away on holiday. We didn't want to risk it going astray so I contacted the company to ask if delivery could be delayed. I immediately received a response from Ben, confirming that delivery would be when we had returned home. The puzzle has now safely arrived. How wonderful in this day and age to get such brilliant service. We are fans of the Original Jigsaw puzzles, we have quite a few and are never disappointed Thank you, Ben!!
8 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for this wonderful review Janet!
I’m really glad we could make the timing work for you - and it means the world to hear how much you enjoy our puzzles. Your support (and your kind words!) mean a lot to us!
Thanks again for sticking with us, and happy puzzling! 🧩
Superb Jigsaw's
Superb Jigsaw's, as is the customer service , first time i have brought from these guys and definitely will not be the last, cheers 🥂
7 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for the wonderful review! We’re thrilled you enjoyed both the jigsaws and the customer service. We can't wait to welcome you back again!
Customer service excellent
Customer service excellent, responded very quickly and fixed my issue immediately. Thanks Ben
5 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for the lovely review - it means a lot to our small team! I’m really glad we could get everything sorted quickly for you!
Fantastic Quality & Customer Service
Recently ordered for a Christmas present - the jigsaws themselves are lovely and unique, a great gift. My order went MIA for a little while - Royal Mails fault not OJC’s - but the Jigsaw Co team helped me anyway, so thank you Ben for your patience and assistance! Fantastic customer service, great quality products, I would definitely recommend and use again.
3 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
I’m so glad we could help get everything back on track and that the puzzle made a lovely gift! It means a lot to hear you enjoyed both the quality and the service. We really appreciate the recommendation and would be delighted to help you again. Thank you for the lovely review Lilly!
Beautiful puzzles always with a twist
Beautiful puzzles always with a twist! Wonderful customer service I cannot recommend this company highly enough
3 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Well this is just lovely Sally, thank you! We’re delighted you enjoy the little twists in our puzzles and that the customer service has stood out for you. Your recommendation means the world to us.
Excellent customer service
Excellent customer service. I had a query and shortly after had an informative reply. That’s rare and very much appreciated. Robust and sensible packaging. The puzzle is a gift for someone else so I have not seen the end result but I feel very positive that it will be good.
1 décembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you for the wonderful review Pam! I’m so glad our quick response was helpful and that the packaging impressed you. We hope the gift brings plenty of joy and we truly appreciate your kind words and confidence in us!
Excellent service and very thoughtful…
Excellent service and very thoughtful personal updates throughout the order process. Wonderfully packaged with such a lot of care and pride having gone into their product. Highly recommended.
20 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your kind words Anne! It means a great deal to hear the personal updates and careful packaging stood out for you. We put a lot of heart into every puzzle and truly appreciate your recommendation.
Amazing Customer Service
When I ordered the puzzle it was out of stock but i was advised exactly when it would be despatched and it was.
Ben was polite but friendly.
The puzzle has arrived and is great. Just off to order another!
21 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you for taking the time to leave us a review Pauline! I’m so glad the updates helped while you were waiting and even happier to hear your puzzle arrived safely and you loved it. Your kindness means a lot and we’re thrilled you’re already returning for another!
Really friendly company -excellent customer service
Really friendly company. Excellent customer service when required. Fabulous packaging and a bonus of
Lovely postcards. They are presents so I cannot review the quality but I am sure they are going to be excellent
23 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for the lovely review Carol! We’re delighted you found our team friendly, and that the packaging and postcards were a joy to receive. We hope the gifts go down brilliantly and we truly appreciate your support.
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