I had an issue recently and reached out to the Claims Department, where I was assisted by Kafil Mirza. Kafil was extremely helpful, professional, and patient throughout the entire process. He guided m... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Voir plus
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Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Voir plus
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Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Otto Car
Écrit par l'entreprise
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Écrit par l'entreprise
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Coordonnées de contact
192 Goldhawk Rd, W12 9NS, London, Royaume-Uni
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have been speaking with Vasant…
I have been speaking with Vasant Choudary from the servicing team and his level of professionalism and integrity has been exemplary. It’s been very difficult over the last 12/18 months to get things done with the servicing department but he has been excellent.
28 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for taking the time to share your feedback. We’re really pleased to hear that you had such a positive experience with our Servicing Team and that the support provided made a difference.
We’ll make sure your kind words are passed on to the team. Thanks for choosing Otto Car!
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Great team in Shepherd’s Bush
Great team in Shepherd’s Bush. Special mention to Kieron and Abdul Razak for taking care of me.
28 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
the person who help and advice me is…
the person who help and advice me is unbleveble his name is ABDULLAH SO nice and easy to talk to him and very very helpful person thank you to him.
28 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Good customer service
Good customer service, professional and polite staff named Ash
27 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Abdullah
Excellent service and was smooth how everything Is done within one hour completely new to otto Car
27 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received good service and had a positive experience with our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
My experience with OttoCar has been…
My experience with OttoCar has been extremely disappointing\.
From the beginning, the vehicle had several faults that affected its safety and reliability\. I repeatedly reported these issues to the Service Team and the Complaints Team, but my emails were either ignored or I received no meaningful updates\. I also sent several emails to the Payment Team, Complaints Team, and Service Team regarding both the vehicle issues and payment concerns, but no one responded\. In addition, there was no communication available via phone, which made it impossible to get any proper support or answers\.
Despite continuing to chase for repairs, the problems remained unresolved\.
What I found most frustrating was that while my concerns about the vehicle were not being addressed, I continued to receive frequent emails demanding payment and warning that the car would be immobilised if I didn’t pay the outstanding balance\. It felt like collecting payments was a priority, whereas customer safety and proper support were not\.
I tried to communicate and even requested a payment plan while the vehicle issues were being dealt with, but the overall communication was extremely poor and the level of customer service fell well below my expectations\.
Overall, this has been a very bad experience and I would describe OttoCar as the worst company I have dealt with in terms of communication and customer service. I would not recommend OttoCar based on my experience Customers deserve prompt responses, proper support channels, and fair treatment when they report legitimate safety concerns
25 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for sharing your feedback.
We’re sorry to hear about your experience. Unfortunately, we have been unable to identify your account based on the information available in this review.
We have sent a request for further details so that we can locate your account, review the concerns raised and provide the appropriate support. Once we receive your details, our team will be able to look into this further.
Good
Abdul have me 5 star service from his side and very helpful and accommodating.
24 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Ash amazing service
Ash
Quite professional & pleasant in assisting with getting things sorted
24 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Very good service from abdullah
24 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Ash was very helpful
Ash was very helpful, he gone through every detail of the rental process with me and made it easy to understand, the service at the hub in general is good with friendly staff and no long waiting times. Recommend and again thx to Ash for his professional and friendly service.
24 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made the rental process clear and easy to understand.
We appreciate the recommendation and will make sure your feedback is shared with the team. Thanks for choosing Otto Car!
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Ash was very helpful with the service…
Ash was very helpful with the service today. Would recommend
23 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you had a positive experience and that our team was able to provide helpful service.
We appreciate the recommendation and thanks for choosing Otto Car!
Bad service just like weflex
Bad service just like weflex
Client taken the car any inquiries asking for help reply late
Asking for holiday rent didn’t get back 3 days then payment is need to pay they wait till paid day then they won’t need to do rent holiday
Service bad
15 juillet 2026
Avis spontané
Réponse de Otto Car
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like the opportunity to look into this further and understand what happened. Please email us at complaints@ottocar.co.uk with your details so our team can follow this up with you directly.
We look forward to hearing from you.
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Had the greatest experience with Abu at…
Had the greatest experience with Abu at Otto car. He was very helpful through out. Cars were cleaned and charged. They catered for my every needs. Will highly recommend to visit the Streatham branch they are great.
22 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made sure everything was ready for you.
We appreciate the recommendation and will make sure your feedback is shared with the team at Streatham. Thanks for choosing Otto Car!
Paid out within 7 days
Dealt with an Insurance and Intervention Specialist named Josh S from start to end. I received a call on the day of the accident, and was kept informed the whole way. I was compensated for the repairs within 7 days which exceeded my expectations - 10/10 service. Thanks Josh.
17 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the fantastic review! We’re really pleased to hear you had such a positive experience and that our team was able to support you throughout the process and keep you updated.
Abdullah was very helpful and professional.
Abdullah was very helpful and professional, taken me through every steps carefully and made my experience wonderful. As a new driver I would definitely recommend this company.
17 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team was able to guide you through the process and make everything clear.
We appreciate the recommendation and wish you all the best on the road. Thanks for choosing Otto Car!
I am so pleased the the quality of…
I am so pleased the the quality of service I received from Mr Abdullah today. He was very kind, patient in listening, and very professional in customer service.
Kudo to him!
16 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team provided such a helpful and professional service.
We’ll make sure your kind words are shared with the team. Thanks for choosing Otto Car!
I came to Shepherd’s Bush today to hire…
I came to Shepherd’s Bush today to hire a vehicle and was welcomed by Ash, an excellent employee who provided outstanding customer service. He was ready to answer all my questions and was very friendly and knowledgeable. Thank you very much, Ash. You made the rental process easy, clear, and transparent.
16 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made the rental process easy and straightforward.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
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