I had an issue recently and reached out to the Claims Department, where I was assisted by Kafil Mirza. Kafil was extremely helpful, professional, and patient throughout the entire process. He guided m... Voir plus
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I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Voir plus
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Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Voir plus
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Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Voir plus
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À propos de l'entreprise
À propos de Otto Car
Écrit par l'entreprise
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Écrit par l'entreprise
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Coordonnées de contact
192 Goldhawk Rd, W12 9NS, London, Royaume-Uni
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Do not get a car from here you have…
Do not get a car from here you have been warned. Customer service was ok 2 years ago now it’s completely non existent, you cart book repairs because no1 responds to your emails, you cart book holidays because no1 responds to them and they are just left pending while they keep saying you the invoice for that week you have booked off and you cart get them to book a service in on time. Stay well clear you have been warned
16 juillet 2026
Avis spontané
Réponse de Otto Car
We’re sorry to hear about your experience and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to discuss this with you and look into what has happened. Please email us at complaints@ottocar.co.uk with your details so our team can follow this up with you directly.
We look forward to hearing from you.
I had their car on rent to buy for…
My name is Elton Castagnetti,
I had their car on rent to buy for 3months,
They charge your account for something you didn’t do or haven’t used, awful customer service. The car was stolen, not my fault at all and they still charged me £1000 pounds excess , stay away from them ,terrible!
Now I’m out of pocket and mentally de stress.
15 juin 2026
Avis spontané
Réponse de Otto Car
Thanks for taking the time to share your feedback. We’re sorry to hear about the experience you’ve had and understand that having a vehicle stolen can be a very stressful situation.
Unfortunately, as with most insurance policies, settling a theft claim does involve payment of the applicable insurance excess. This is a standard part of the process.
If you would like any further information regarding the claim or wish to escalate any concerns, please email complaints@ottocar.co.uk and our team will be happy to review this with you.
Abu and Travis were amazing they went…
Abu and Travis were amazing they went above and beyond staying late to help ensure I get an amazing car. They have set me up cleaned my car and ensured I was happy. This is elite service.
15 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the amazing review! We’re really pleased to hear you had such a great experience and that our team went above and beyond to make sure everything was sorted for you.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
I like the service and it is 10/10
15 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the great review! We’re really pleased to hear you’re happy with the service and appreciate the 10/10 rating.
Thanks for choosing Otto Car!
Thanks Joyita for today
Thanks Joyita for today; you’re spent more effort; Thank you
14 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the review! We’re really pleased to hear you had a positive experience and that our team went the extra mile to help.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
Masoom helpful tried sending documents…
Masoom helpful tried sending documents 3xs after difficulty accessing portal. Got it all sorted in the end. Thanks
13 juillet 2026
Avis spontané
Réponse de Otto Car
Thanks for the review! We’re glad to hear our team was able to help get everything sorted after the issues accessing the portal.
We appreciate your patience and thanks for choosing Otto Car!
I want to say my thanks to member of…
I want to say my thanks to member of Otto Car’s staff Ash for his professional approach in customer oriented service related to establishing rent to buy car hire agreement and all questions connected with that.
9 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and customer focused support throughout the process.
Providing clear guidance and helping our customers with any questions they have is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey with us.
OTTO FAMILY
The Team in Shepherd’s Bush were top tier … who were extremely busy at the time but helped me get into a car. I will always be returning to the Otto family. Customer service from Harris and Reuben was excellent.
9 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a fantastic review ❤️
We're delighted to hear that you had such a positive experience with the team. Providing a welcoming and helpful service is something we take great pride in.
We really appreciate your kind words and are pleased to welcome you to the Otto family. Thank you for choosing Otto Car and we look forward to supporting you on your journey. ❤️
Wonderful service was done by Abdullah
8 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received wonderful service and appreciate you sharing your feedback with us.
Thank you for choosing Otto Car. We look forward to supporting you again in the future.
Great expression and he helped me
Great expression and he helped me
Abdullah great guy.
7 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a great experience and that our team was able to provide helpful support. Providing excellent customer service and making sure our customers feel looked after is something we always aim for.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdullah was very nice and easy
7 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and found our team to be helpful and easy to deal with. Providing a friendly and straightforward service is something we always aim for.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service efficient. Providing a smooth and straightforward experience for our customers is something we always aim to deliver.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
Ash was very helpful
Ash was attentive to details in explanation, very helpful in answering questions. Took care of everything. I am very happy with his service!!
6 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received helpful and attentive support from our team. Providing clear explanations and making sure our customers feel confident throughout the process is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience and received great customer service from our team.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Not Point to Point As Agreed
We had expected point to point pick up at Heathrow Airport but instead, was directly to use to bus to go to the long stay car park for pick up
The bus had a long queue and with 4 large bags to load on/off, was definitely not point to point. Very disappointed.
5 juillet 2026
Avis spontané
Réponse de Otto Car
We are sorry to hear about your experience. However, Otto Car does not provide airport transfer, point-to-point transport or shuttle services, so we have been unable to identify this booking or service as something provided by us.
It is possible that you may have dealt with a separate company or an individual/group who had hired a vehicle or vehicles from us. We would appreciate it if you could redirect your review to the correct business so that your feedback reaches the relevant provider.
Thank you.
Abdullah was very helpful
Abdullah was very helpful. Helped me through the whole process. Was quick.
3 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received helpful and efficient support from our team throughout the process. Making things as smooth and straightforward as possible for our customers is something we always aim to achieve.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
Abdullah thanks very much
Abdullah thanks very much
Fixing my issues which makes me so worried
I was suffering last 2 months no one hear my voice and no one explain and no one has listen my powerless voice.
I came from weflex and it was risk even to drive next day the car because of the payment team
Thanks my brother I really appreciate your support and efforts to my situation
I have been suffering long time but today you finish and helped me
Thanks for your kindness may Allah give long life.
Amber I would like to say thanks as well
She really helped with effective and things gone through my eyes
Time will tell you that you helped me
2 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a detailed review.
We're pleased to hear that our team was able to support you and help resolve the concerns you had. We understand how important it is for customers to feel listened to and receive clear guidance, and we're glad we could assist you through the process.
We appreciate your kind words and thank you for sharing your experience. Thank you for choosing Otto Car, and we wish you all the best going forward.
The lady was very professional and…
The lady was very professional and sharp. Helped me very well with the car.
She Explained everything I needed to know with respect.
I highly recommend them.
Thanks again otto cars
2 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and helpful support from our team. Providing clear explanations and making sure our customers feel confident and well looked after is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdullah been amazing and gave me…
Abdullah been amazing and gave me better deal I initially requested. Very nice staff and great service! Definitely recommend Otto cars.
2 juillet 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received great service and that our team was able to help you find an option that worked well for you. Providing a friendly and helpful experience for our customers is something we always aim for.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Highly recommend AVOIDING Otto…
I would highly recommend AVOIDING Otto Car if you value your time and your livelihood.
I rented a Tesla from them, and it has been plagued with mechanical issues. It is currently sitting completely unusable in a service yard because of a faulty screw/bolt. The service centre explicitly told me that this "click-clack" issue is incredibly common on Teslas once they pass 100,000 miles. Despite knowing this, Otto Car clearly failed to properly inspect, maintain, or service the vehicle before renting it out.
What makes a bad situation worst is their shocking lack of customer service. Otto Car did not bother to call me, they didn’t email me, and they completely ignore incoming emails. I have been left entirely in the dark, and the only reason I even know what is happening with the car is because the service centre called me—not Otto Car.
As a private hire driver, if my car isn't on the road, I am not earning money. Otto Car’s negligence and silent treatment are directly costing me my livelihood, yet they still expect rental payments for a broken car.
They do not take care of their fleet, they do not answer their drivers, and they don't care about the financial ruin they cause. You will lose time, you will lose money, and you will be completely ignored. Save yourself the stress and rent from a company that actually maintains their vehicles and respects their drivers. Avoid at all costs.
By the way your email system and department agents, may be working but your system to answer and to register complaints is just made that you can rename SPAM folder to complaint!!!
22 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand the frustration caused when a vehicle issue impacts your ability to work.
We would like the opportunity to review the circumstances surrounding your concerns and investigate what has happened. However, we have been unable to identify your account from the information provided in this review and, as we are unable to discuss individual customer accounts on a public forum, we cannot comment further here.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to investigate and assist further.
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