I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I had an issue recently and reached out to the Claims Department, where I was assisted by Kafil Mirza. Kafil was extremely helpful, professional, and patient throughout the entire process. He guided m... Voir plus
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Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Voir plus
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Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Otto Car
Écrit par l'entreprise
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Écrit par l'entreprise
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Coordonnées de contact
192 Goldhawk Rd, W12 9NS, London, Royaume-Uni
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Hi Abu
Hi Abu,
It was great to be assisted by you this today it was absolutely great service!
18 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you had a great experience with our team and received helpful support. We appreciate your feedback and are glad we could assist you.
Thank you for choosing Otto Car. We look forward to supporting you again in the future.
Best rental company
Best rental company, and the best costomer service by Travis .
Im very satisfied with the service.
10 out of 10
17 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you were very satisfied with the service you received and had such a positive experience with our team. Providing excellent customer service is something we strive for every day.
Thank you for your kind feedback and for choosing Otto Car. We appreciate your support and look forward to continuing to assist you.
Abdullah was amazing he helped find the…
Abdullah was amazing he helped find the car I wanted. He was very professional and friendly.
Thank you Abdullah.
17 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience and that our team was able to help you find the right vehicle. Providing a professional and friendly service is something we pride ourselves on.
Thank you for choosing Otto Car and we wish you all the best with your vehicle.
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had an easy experience and received great customer service from our team. Providing a smooth and welcoming experience for our customers is always our goal.
Thank you for choosing Otto Car. We appreciate your support and look forward to assisting you again in the future.
I am currently on the part time offer…
I am currently on the part time offer with Otto. The car I've been renting: Kia Niro LG22 VDY. Broke down on my drive due to a faulty battery. When the guy came to replace the battery, he found another steering issue with the vehicle. This meant that the car was not driveable and had to be recovered, as only the dealership could fix this problem. The car was recovered on the 13/06/2026. Which means it has now been 5 days and I still dont have a replacement vehicle I can work.
I have called the Otto General Enquiries 3 times now, where I have recieved ridiculous customer service. All I wanted to know was when I will be getting a replacement vehicle so I can work. Instead I was told twice they will look for a vehicle for me and call back. No follow up call was recieved. Instead I have had to chase. When I've requested to speak to a manager, I was told there is no manager. This behavious is outrageous, I am paying customer. I didnt rent the car from you for free.
16 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how frustrating it must have been to be without a vehicle and to feel that your concerns were not addressed as expected.
While we are unable to discuss the details of individual customer accounts on a public forum, our records show that you have since been upgraded to a vehicle that is not ordinarily available under your scheme.
If you would like us to investigate the circumstances you have described further, including the communication you received, please email our Complaints Team complaints@ottocar.co.uk.
We will be happy to carry out a full review.
Thank you again for your feedback.
I am extremely disappointed with the…
I am extremely disappointed with the service provided by Otto Car Services.
Just 10 days after they replaced the battery in my rental vehicle, the car failed to start again, leaving me stranded for the second time. What is even more frustrating is that the day after the battery replacement I specifically asked for the vehicle to be properly checked and for a permanent solution to be found, as I was concerned there could be an underlying issue. My concerns were ignored.
Today the vehicle failed again. I called the office to explain the situation and discuss my concerns about the reliability of the car. Unfortunately, the agent appeared more interested in transferring my call than listening to the problem. I was then left waiting in a queue for a callback from the breakdown department.
As a private hire driver, vehicle reliability is not a luxury—it is my livelihood. Every hour a vehicle is off the road means lost income. Being left with the same unresolved issue only 10 days after a battery replacement raises serious questions about the quality of the diagnosis and repair carried out.
What disappoints me most is not just the breakdown itself, but the lack of proactive action after I reported concerns immediately following the battery replacement. Had the vehicle been properly inspected when I first raised the issue, today’s breakdown might have been avoided.
I expect rental companies to provide safe and reliable vehicles and to take customer concerns seriously. Unfortunately, my experience with Otto Car Services has been the exact opposite.
I hope management reviews this case carefully and takes steps to improve both vehicle maintenance standards and customer service.
Vehicle failed twice in 10 days after a battery replacement. Lost working time, lost income, and no permanent solution. Very disappointing experience.
16 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating and disruptive repeated vehicle issues can be, particularly when your vehicle is essential to your livelihood.
We appreciate the concerns you have raised.
As this is a public forum, we are unable to discuss the details of individual customer accounts or vehicle histories. However, we would very much like the opportunity to review the circumstances surrounding your experience and see whether there is anything we can do to put matters right.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your case is reviewed thoroughly.
Thank you again for your feedback. We hope to have the opportunity to investigate your concerns and address them directly.
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you had such a positive experience and found our team to be so helpful. Providing excellent customer service is something we take great pride in.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
I am happy with the service I got from…
I am happy with the service I got from Abu at Otto cars Streatham today especially in the area of customer service, I will say they were excellent in helping me complete my booking on to uber and also helping to complete my accounts with uber…
15 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the service you received and that our team was able to help you complete your Uber onboarding and get everything set up smoothly. Providing helpful and efficient customer service is something we strive for every day.
Thank you for choosing Otto Car. We appreciate your feedback and wish you all the best on the road.
Customer support
Megha from customer support was very helpful, she was very understanding with what had happened and got it resolved straight away. Perfect customer support representative!
15 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave such a wonderful review, Theo.
We're pleased to hear that Megha was able to resolve your issue quickly and that you found her to be understanding and helpful throughout. We'll be sure to share your kind words with her as we know she'll really appreciate the recognition.
Thank you for choosing Otto Car. We look forward to continuing to support you.
Haris and Ash
Haris and Ash
Thank you very much that are kind and patient
Nice service
15 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that Haris and Ash provided you with kind, patient and friendly service. We'll be sure to pass your feedback on to them as we know they'll appreciate the recognition.
Thank you for choosing Otto Car and we look forward to supporting you again in the future.
I had a disappointing experience at…
I had a disappointing experience at Otto Car Hammersmith. I found Nicholas to be unhelpful and his manner came across as aggressive rather than professional. I expected better customer service and a more respectful approach when dealing with customers.
Unfortunately, the interaction left me feeling uncomfortable and undervalued. I hope management takes this feedback seriously and works to improve the customer experience.
4 juin 2026
Avis spontané
Very professional
Very professional, very understanding and patient with customers. I will recommend them to friends and family. James, the customer service personnel was soo patient and polite.
12 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received professional, patient and understanding support from our team. Providing a friendly and helpful experience for our customers is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Haris is was very helpfull for me…
Haris is was very helpfull for me today. I got very surprised by how quick and smart he was handling everything. Definitely recommend him🤝🏼
12 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received quick and helpful support from our team. Providing an efficient and positive experience for our customers is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Came in today for my claims appointment…
Came in today for my claims appointment and was dealt with by varunica.
She was very helpful and kind with everything. Answered all my questions and had a positive experience at the Colindale branch. Thank you a lot
12 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and received helpful and friendly support from our team. Taking the time to answer questions and ensure our customers feel supported is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdullah
Abdullah , he is patient man , I really appreciate the way he works, I really appreciated the guy . Thanks
11 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received patient and helpful support from our team. Taking the time to understand our customers' needs and provide the right assistance is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash is very great guy and he is very…
Ash is very great guy and he is very helpful abosulty great guy
11 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received such helpful support from our team. Providing a friendly and positive experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Mr Haris is a superstar ..
Mr Haris is a superstar ... he is very kind and helpful ... he made my rent to buy experience memorable and i won't forget his customer service...
11 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had such a memorable experience and received kind and helpful support from our team. Providing a smooth and positive experience for our customers is something we always aim to achieve.
We appreciate your kind words and thank you for choosing Otto Car. We look forward to continuing to support you in the future.
I would like to give very good feedback…
I would like to give very good feedback to Otto because of one employee whose name is Reuben. When I picked up my car he made my initial journey very smooth and professional. He explained me everything. And when I returned my car he was the one who made me to finish process in less then 10 min. He has shown real passion as a great employee where all customers expected. When I collected my car he was at Streatham and when I drop my car he was at Shepherd’s Bush. Please pass my thanks to him as he was wonderful assistant from Otto company.
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a detailed review.
We're delighted to hear that you received such smooth and professional support throughout both the collection and return process. Providing clear guidance and making things as straightforward as possible for our customers is something we always aim to deliver.
We appreciate your kind words and will be sure to share your feedback with the team. Thank you for choosing Otto Car, and we look forward to supporting you again in the future.
I entered into a rental agreement today…
I entered into a rental agreement today and was very pleased with the service provided by Ash. He walked me through everything and answered all of my questions with confidence.
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and received clear guidance and support throughout the process. Making sure our customers understand their options and feel confident with their agreement is something we always aim to achieve.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey with us.
The service was very good
The service was very good, fast and clear thanks to Abu for the help
10 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received fast and clear support from our team. Providing a smooth and helpful experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
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