I had an issue recently and reached out to the Claims Department, where I was assisted by Kafil Mirza. Kafil was extremely helpful, professional, and patient throughout the entire process. He guided m... Voir plus
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Lisez les avis des autres
I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Voir plus
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Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Voir plus
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Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Voir plus
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À propos de l'entreprise
À propos de Otto Car
Écrit par l'entreprise
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Écrit par l'entreprise
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Coordonnées de contact
192 Goldhawk Rd, W12 9NS, London, Royaume-Uni
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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So on going issues with electrical…
So on going issues with electrical issue unable to charge car this is a fire hazard, company claims to be the biggest phv supplier (lier) yet can't provide a car so you can continue to work. Cars finally been booked in with main dealer in two weeks time and 40miles away how does this make any sence when the car won't charge. Contact the service team and spoke to a very unpleasant woman named Neha who was rude with NO customer service skills. Wrote into complaint department and a week on no reply. So total of 4 weeks loss of earning so far and not a care in the world from otto car. If you are thinking of taking one of their cars please do your self a favour and keep well away
30 juin 2026
Avis spontané
I'm very happy having dealt with Miha…
I'm very happy having dealt with Miha who is a wonderful person 💯 she made good on her promise and I appreciate her help.
30 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience and that our team was able to provide the support and assistance you needed. Keeping our promises and delivering a helpful service is something we always strive for.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Renting from Otto Cars is not perfect…
Renting from Otto Cars is not perfect but there is one thing I appreciate is the help and support I alway get when call in and speak to Megha.
She always knows the process and takes the time to explain things.
27 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We appreciate your honest feedback and are pleased to hear that you have received helpful support from our team. Providing clear guidance and taking the time to explain processes properly is something we always aim to do.
Thank you for recognising the support you have received and for choosing Otto Car. We appreciate your feedback and look forward to continuing to support you.
PCO Car Hire
Excellent help and guidance provided by Abdullah and Otto whole team. Great service all round 👍
26 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent support and guidance from our team. Providing a helpful and straightforward experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey.
Ash helped me throughout the journey of…
Ash helped me throughout the journey of getting my new car. He is very friendly and will always go the extra mile to ensure you get the best experience. 😊
26 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received such helpful support throughout your vehicle journey. Providing a friendly service and going the extra mile to help our customers is something we always strive for.
We appreciate your kind feedback and thank you for choosing Otto Car. We wish you all the best with your vehicle and look forward to supporting you again in the future.
Massive thank you to phv team including…
Massive thank you to phv team including the tfl inspector who made wvery effort to have my licence renewed for me at hammersmith after a slight mess up on double booking massive shout out to Ahmed and tiago for being so incredibly supportive.
26 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that our team was able to support you through the licence renewal process and help resolve the situation. We understand how important it is for drivers to stay on the road and appreciate your kind words about the support you received.
Thank you for sharing your experience and for choosing Otto Car. We wish you all the best going forward.
Lovely new place
Lovely new place. Well done Travis, I just come back from africa and he has a car ready for me. Thanks
25 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and that our team was able to help make the process smooth and convenient for you. Providing a welcoming service and helping our customers get back on the road is something we always aim to do.
Thank you for choosing Otto Car. We appreciate your feedback and wish you all the best with your vehicle.
Abdul and Ash were both amazing and…
Abdul and Ash were both amazing and made the experience enjoyable and helped with everything in a nice manor, represented the company impeccably, Thank Otto
25 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had an enjoyable experience and that our team provided helpful and friendly support throughout. Delivering a professional and welcoming service is something we always aim to achieve.
We appreciate your kind words and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Its was great time with abdullah,very…
Its was great time with abdullah,very helpful.his advice was amaging...solved my issue perfactly...
25 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience and that our team was able to provide helpful advice and resolve your issue. Providing clear guidance and support to our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Very good was getting help from daniel…
Very good was getting help from daniel he is very good and took his time to really help me get the car i wanted
25 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received such helpful support from our team and that they took the time to understand your needs and help you find the right vehicle. Providing a personalised and supportive experience is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We wish you all the best with your vehicle.
Ash gave great service
Ash . He was really professional and very helpful. All my questions were answered in clear and easy way.
25 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and helpful support from our team. Providing clear answers and making sure our customers feel confident throughout the process is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
★☆☆☆☆
★☆☆☆☆
Absolutely dreadful company.
My experience with Otto Car has been one of the most frustrating customer service experiences I have ever had.
After returning my vehicle, Otto continued to hold money that had already been taken from my account by direct debit for a period during which I no longer had possession of the vehicle. Rather than dealing with the issue and refunding the overpayment, they have spent weeks ignoring emails, failing to respond and sending me around in circles.
Their customer service process is completely broken.
Every time I call, I am told to contact the payments team. The payments team can only be reached through a WhatsApp system. Because I am no longer an active customer, the system cannot find my records and refuses to process my request. I have explained this repeatedly. Otto know this is the case. Despite that, they continue sending me back to the same process that they already know does not work.
Nobody takes ownership. Nobody resolves the issue. Nobody escalates the issue. They simply pass you elsewhere and hope you go away.
I have repeatedly explained that I cannot access the payments team through their system. I have repeatedly requested escalation. I have repeatedly requested a response to my emails. Instead, I have been met with silence, delays and complete indifference.
The handling of the vehicle return was equally poor. There was no effort to understand my circumstances, no proactive communication and no meaningful customer support. Once a problem arose, I was left to chase constantly for answers that never came.
The most shocking part is that this is not a complicated issue. Money was taken. The vehicle was returned. A refund was requested. Yet weeks later I am still chasing for a resolution while Otto ignore correspondence and continue directing me into a system that they know cannot help me.
The level of incompetence, lack of accountability and disregard for customers has been staggering.
I would strongly advise anyone considering Otto Car to think very carefully before signing up. If something goes wrong, do not expect timely responses, ownership of issues or even basic customer service standards.
A truly awful experience.
16 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We would like the opportunity to review the circumstances surrounding your experience and investigate this matter further. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to investigate and assist further.
Best Experience with Andrew Parker
Dear Andrew Parker,
I want to say thank you for your help and support. I am really happy about your service and suggestion about to have a right car and I am really happy about Toyota Corolla Hybrid that you suggest and given to me. Thank you for your time and kind behavior and your experience about cars at Otto Cars Company.
Kind Regards,
Hani Ros.
18 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you had a great experience and that our team was able to support you in finding the right vehicle for your needs.
We appreciate your kind words and thank you for choosing Otto Car. We wish you many happy miles with your vehicle.
After a couple weeks with no car
After a couple weeks with no car due to my car been writing off on a non fault accident Jamil at Colindale went above and beyond to make things happen thanks much appreciated
3 mai 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that our team was able to support you during what must have been a challenging time.
We understand how important it is to get back on the road as quickly as possible, and we're pleased we could help make the process smoother.
Thank you for your kind feedback and for choosing Otto Car. We wish you all the best with your vehicle.
Absolutely wonderful!
Absolutely wonderful!! 5 stars!! The guys( especially Ash) were so helpful, talked me through all my options; tried to even check other locations for what I wanted, I just felt valued which is wonderful to see. Really really good customer service. Keep it up!!! Thank you.
22 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you felt valued and received helpful support from our team. Taking the time to understand our customers' needs and explore the available options is something we always aim to do.
We really appreciate your kind words and thank you for choosing Otto Car. We look forward to supporting you again in the future.
I rented a car from Otto Car UK around…
I rented a car from Otto Car UK around 5 weeks ago and unfortunately the experience has been extremely disappointing from start to finish.
From day one, the air conditioning in the vehicle was not working. I reported the issue immediately and was told it would be fixed. Since then, it has been about three weeks of back and forth with their mechanic and service team, yet the issue has still not been resolved. At times the car has been in the garage for extended periods, but I’ve still been expected to continue paying weekly rent.
After multiple attempts, the mechanic eventually stated he could not fix the AC because the company was unwilling to invest in a new compressor. During this entire process, communication from the service department has been very poor, and at times they have not answered my calls at all.
I have also contacted the payment department to request support, but they said they cannot do anything unless the service department approves a refund or replacement. Even visiting their office in person did not help, as I was told everything must be handled over the phone with a specific department that is often unreachable.
Overall, I have been paying for a vehicle I could not properly use during a UK heatwave, which has also affected my ability to work comfortably. The lack of support, communication, and resolution has been very frustrating and disappointing.
I hope the company improves its customer service and takes responsibility for fixing issues promptly in the future.
22 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it must be to have ongoing vehicle concerns.
We would like the opportunity to review the circumstances surrounding your experience and investigate what has happened. However, we have been unable to identify your account from the details provided in this review and are unable to discuss individual customer matters on a public forum.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to investigate and assist further.
Ash gives a good service and helped me…
Ash gives a good service and helped me in all situations and sorted problems
19 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received great support and that our team was able to help resolve any issues you experienced. Providing helpful and reliable service is something we always aim for.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
I’ve been an OttoCar customer for over…
I’ve been an OttoCar customer for over two years. I was on rent to by contract and I can say they are genuinely good to you until you really need them for assist. I was forced to pay an excess charge for a bogus claim and even when I accepted the liability I was expected to get a fair repayment deal. Instead, for over a week I’ve been trying to get in touch with accounts and claims department but to avail. They never called me back, answered my WhatsApp messages or replying to my emails. Instead, they start talking money without my approval as I refused to sign their offer. Their conduct is nothing short of disgraceful. I will be considering to break the contract with them, because of their breach.
In a meantime, the OttoCar Complaints department has tried unsuccessfully to remove the review claiming it’s defamatory. I stand by every word and have more stuff to reveal about their conduct.
Their excuse that they can’t find my account are laughable. How many Bojan Gojnic’s you know? Pathetic. I re-sent most of the emails they couldn’t have been bothered answering
18 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to share your feedback.
We would like the opportunity to review the circumstances in more detail and investigate what has happened. However, we are unable to identify your account from the information provided in this review and cannot discuss individual customer matters on a public forum.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to investigate and assist further.
Hi Abu
Hi Abu,
It was great to be assisted by you this today it was absolutely great service!
18 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you had a great experience with our team and received helpful support. We appreciate your feedback and are glad we could assist you.
Thank you for choosing Otto Car. We look forward to supporting you again in the future.
Best rental company
Best rental company, and the best costomer service by Travis .
Im very satisfied with the service.
10 out of 10
17 juin 2026
Avis spontané
Réponse de Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you were very satisfied with the service you received and had such a positive experience with our team. Providing excellent customer service is something we strive for every day.
Thank you for your kind feedback and for choosing Otto Car. We appreciate your support and look forward to continuing to assist you.
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