Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... Voir plus
Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... Voir plus
L'entreprise a répondu
James Duncan was a delight to work with . Out of a stressful and unfamiliar experience James made it at least palatable to deal with. I had previously never heard of Branch Insurance and they are... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.
Coordonnées de contact
20 E. Broad St., Ste. 1200, 43215, Columbus, Etats-Unis
- 8334272624
- info@ourbranch.com
- ourbranch.com
4,4
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Branch auto claim processing is very…
Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majority of the time was the body shop taking time to assess the damage).
26 juillet 2024
Avis spontané
Réponse de Branch Insurance
Thanks for your review, Krishna. At Branch, we strive to make the claims process as seamless as possible. We’re so glad to hear you’ve had a great experience and we thank you for being a part of the community!
Réponse de Branch Insurance
Thank you for reaching out, Thanh. We’d be grateful to know more about the situation so we can help. We tried to reach you by phone and were unsuccessful. Could you please give us a call at 1-833-427-2624 or email us at support@ourbranch.com so we can learn more? Thanks for giving us the opportunity to help!
So far a pretty bad experience in…
So far a pretty bad experience in claims. Branch hired an unlicensed contractor and then proceeded to also be hired to work on products requiring certifications which he never had. So now damaged equipment from this event along with voided warrantees. Branch is back tracking and trying to claim no fault for who they hired. Insurance companies aren't your friend or therr for you they will hire someone off of Craigslist before they hire a qualified employee to work on specialized equipment that's for 911 service. They now want to hire more people at their discretion uhhh that's a big No if I cannot check these folks for proper documentation then they aren't stepping on my property. Do you see this Branch? Maybe this will get the point acrossed.
12 juillet 2024
Avis spontané
Réponse de Branch Insurance
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand your concerns. Our adjusters have been and will continue to be in contact with you to address this matter.
Alexandria did a great job finding me…
Alexandria did a great job finding me discounts, and was patient and great at answering my questions. She helped me save a ton of money compared to my previous insurer.
12 juillet 2024
Avis spontané
It was a pleasure working with…
It was a pleasure working with Alexandria switching home insurance to Branch Financial. Very knowledgeable, friendly, and professional.
10 juillet 2024
Branch Insurance
Ms. Alexandria did an excellent job switching over my current insurance to Branch Insurance. She was readily available whenever needed & also answered all my questions
1 juillet 2024
Avis spontané
Everything went well and easily with…
Everything went well and easily with Kelly Hickman !
28 juin 2024
First time home buyer
First time home buyer, Kelly and Branch provided exceptional service.
25 juin 2024
Réponse de Branch Insurance
Austin, that's amazing to hear! Congratulations on your new home, and thank you for allowing Branch to be a part of this special time in your life.
Great service
25 juin 2024
Avis spontané
Réponse de Branch Insurance
Thank you for your kind words, Mike! Delivering excellent service is our top priority, so it’s wonderful to hear we’ve met your expectations. We truly appreciate having you as a valued member of our community!
Great customer service
Kelly was very nice, she explained policy and answered questions throughly. Super nice, Great Customer Service
Thank you so much for your help Kelly
12 juin 2024
Avis spontané
Réponse de Branch Insurance
We are thrilled to hear about your great experience with Kelly! Thank you for being a part of the Branch community!
Excellent customer service and Devon…
Excellent customer service and Devon was very knowledgeable and helpful.Wonderful agent
30 mai 2024
Avis spontané
Réponse de Branch Insurance
We are happy to hear that your experience with Devon was excellent! Welcome to the Branch community!
First time user
3 juin 2024
Réponse de Branch Insurance
Welcome to Branch, Kathy! We are happy to hear that you have had a pleasant experience so far and look forward to servicing your insurance needs for years to come!
Only way to sign is electronically
Only way to sign is electronically. Need an option. No customer service.
3 juin 2024
Réponse de Branch Insurance
Dennis, thank you for taking the time to discuss this matter with us over the phone today. As discussed, we will follow-up with an email regarding your concerns. Should you need anything else, please do not hesitate to reach out. Welcome to Branch!
Réponse de Branch Insurance
Thank you for your kind words, Roberto! Delivering excellent service is our top priority, so it’s wonderful to hear we’ve met your expectations. We truly appreciate having you as a valued member of our community!
Réponse de Branch Insurance
Brenda, thank you for taking the time to discuss this matter with us over the phone today. We apologize for any inconvenience this may have caused and are pleased to hear that the issue has been resolved. Should you have any further concerns, please do not hesitate to reach out. Welcome to the Branch community!
Devon at Branch
Devon was polite, professional and knowledgeable. She was a joy to work with. I would highly recommend her.
31 mai 2024
Avis spontané
Exceptional customer service
Erica Robinson was a pleasure to work with during the entire process. She was responsive and expedited each request from initial claim submission to payment. Thank you, Erica, for your outstanding customer service!
22 mai 2024
Avis spontané
Great customer service experience from Kelly Hickman!
Great customer service experience! Spoke with Kelly Hickman, and she was extremely courteous, friendly and helpful with providing service.
I got all my questions answered and got some additional helpful tips too!
Great job Kelly, and I hope she gets all the opportunities that she deserves at Branch!
21 mai 2024
Avis spontané
Devon found ways to save me a lot of…
Devon found ways to save me a lot of money on a home policy. She also gave me tips on how to save with auto. Super impressed.
15 mai 2024
Avis spontané
Great agent for Branch Insurance
Marlene spent time putting together our coverages. She is a great representative or agent for Branch Insurance.
9 mai 2024
Réponse de Branch Insurance
Thank you for taking the time to share your experience! We're thrilled to hear that Marlene provided excellent service and tailored coverages for you. If you ever need anything else, don't hesitate to reach out.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.