Outback UK Avis 

I am now on my second Outback BBQ. The second one I have to say I was disappointed with and raised my concerns with customer service. Now I am not going to say the team were quick. But what I will say is they did a cracking job. Mark Osbourne who works for them personally spoke with me. Listened. Investigated and resolved the issues.
Given what Mark has done Outback have a lifetime customer from me. Customer service goes a long way, products arent always great and sometimes things go wrong. But as a company Mark made it right so they get my vote

Bought a Signature 2 6 burner with additional side gas cylinder cabinet, 2 years on the bbq (which is stored under cover and the additional cover I bought) looks like shit, the stainless steel is rusting, the plastic handle end pieces (which look chrome) are all bubbled and again looking terrible, the whole thing is a very disappointing >£2500 spend. Would not buy from them again unfortunately.

UK Technical service from technical team (domain outbackbbqs.com).

I completed an online form enquiry on 11.8.25 and the 3 part enquiry was solved by technical team (domain outbackbbqs.com) at 3pm 12.8.25.

Thanks tech team - you were very helpful even to me with an ancient Outback BBQ in need of parts.

James (UK)

Awful service avoid these people! Bought a bbq at the Malvern garden show. Opened the bbq once delivered part of it was damaged. Then realised that they hadn’t even sent me the bbq I purchased. Rude customer service and eventually was told they had run out so was sent a replacement. I am now stuck with a bbq that I didn’t want!! 🤬

Really poor service. Put on an order in on May 7th. May 12th I was told it was shipped, but DPD still haven’t received the items. Nobody at outback barbeques has responded to me. Rubbish

I bought a BBQ from Homebase as they are closing down. When I got home to find parts were missing. I contacted Outback to help me with the missing parts. Every email they responded within 24hrs. They helped me by sending out every part very quickly. I am waiting for winter to pass to use it. Outbacks customer service has been exceptional. Thank you Outback and well done.

This company has no customer service at all!! They will not answer the phone or reply to emails. Are they going bust??????

Replaced my damaged BBQ hood free of charge. Thank you and I'm delighted. Tracey

Flame diffuser on a Tango 4bbq disintegrated after 4 years, asked if they could supply same or give me contact details of a supplier.
REPLY
Sorry the Tango is not one of our bbq’s.

I thoroughly recommend that you do not purchase any Outback bbq.

Bought a Jupiter 4 Hybrid on sale from Robert Dyas. Once it had been assembled it turned out one of the burners was faulty. Of course by this point it was assembled, used and the packaging was no use any more. Robert Dyas were not very helpful but in the end refunded me a portion to get it repaired.

Spare part from Outback didn't fit, so I filled in a contact form with trepidation, but long story short: very quick replies (minutes), and over several emails they rummaged around, found a part that would match and sent it for next day delivery free of charge. Fitted this morning and all fine.

I'd maybe deduct one star for the fault in the first place but these things happen, and frankly the customer service was so good it deserves shouting about.

After 2 years the wooden base of my Outback Ranger 3 Burner Hybrid is ready to fall apart. I dare not move the BBQ in and out of the garage for fear it will shake to pieces. Contacted customer services for assistance (to ask how to buy a replacement stand) and they have been belligerent and disinterested from the start. Made it very obvious from our very first email they have zero regard for their customers or their own products. I thought they were supposed to be a good brand, but avoid, avoid, avoid!

Purchased a Meteor Outback BBQ £549.
I purchased this product sometime ago.
I have just had to change 2 gas burners and the crossfire channels. This is on a BBQ that I would consider not that old compared to BBQs I've had in the past and friends have. This has also spent many years stored away from the winter elements and very well looked after. This is also a 4 burner model and the other 2 burners are functioning well and look in very good condition.
I wanted to give the company the opportunity to respond before writing a review, but even the customer service is poor and you are unable to speak to anyone.
If I was able to speak to someone and understand why this has happened this may well have been a different experience and would simplify the parts ordering. I completely understand this company cannot give lifetime guarantees but customer care needs improving.

Another year has passed without the drip tray being stocked. It's an absolute disgrace, but it should be a warning to everyone.

Review for Outback relaxer chair. Good product, good online price, quick delivery. Recommended

I purchased an outback Onyx Omega BBQ from World of power in January when it was in a sale. As I purchased it in January I left it in the garage unopened. As the weather has improved a bit I thought it would be a good opportunity to unpack it. When I opened the box I was shocked to find that I hadn’t purchased a BBQ at all. What I had purchased was a box of parts from which I had to build one. I had expected to have to some assembly but not have to completely build it. It reminded me of when I was a young boy making Airfix models! Anyway I set to work and some 4+ hours later I had built my BBQ. The second stage alone took me an hour as two holes had been made oversize and the screws would not tighten so I had to drill alternative holes to complete that stage. Frustratingly when I finally finished the assembly I found that the gas supply hose is too short to be able to connect to my 5kg gas bottle so I have had to buy additional hose.
I’m sure that putting this bbq together would be beyond the scope of some people and it should be made clear at the time of purchase that full assembly is required. I’ve probably spent more time building it than I will cooking on it. Had I known I was buying a kit I would not have purchased it.

I have a 2 year old well used Hybrid BBQ and the single burner valve had jammed. I emailed technical support and they replied the same day and posted the replacement. Fantastic service.

kept their promise to contact us when replacement part arrived back in stock ,ordered item and it arrived with in a couple of days as promised .Thank you outback barbecues for your prompt service and supplying the part we needed at a fair price .we now have a fully working barbecue ready for summer 24

Amazing service. Requested new part one day and received the next.

Ordered two padded recliners, which thanks to a deal on this site only, worked out to be £40 cheaper (each!) than any retailer on Amazon, and were cheaper than anywhere else!

Only placed order late Sunday night, was processed and shipped first thing Monday, and were with us by Tuesday afternoon.

Great service, great value, would happily use again.

second purchase with Outback recently at Malvern Spring show. This time we bought two recliner chairs which they promised delivery within 10 - 14 days.
Surprised and delighted to receive both items within two days . Nice products, good quality and service.
Thank you.