I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Voir plus
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Lisez les avis des autres
Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Voir plus
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Voir plus
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Voir plus
À propos de l'entreprise
Coordonnées de contact
3,1
Moyen
271 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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excellent service and great products
excellent service and great products. Shipping was great and the packaging was excellent. I would definitely use this company again
13 août 2019
Avis spontané
Very efficient service
Very efficient service. Helpfull and knowledgable customer relations staff who respond in a short time. Thank you.
8 août 2019
Avis spontané
Excellent company to deal with
I have been completely satisfied with my experience of purchasing goods from this company. Would definitely use again and would
happily recommend to family and friends.
6 août 2019
Avis spontané
Select,...buy,...trust,... delivered and enjoy!!!
This is the second time that I've used this company.
I have to say that they are a first class company to buy from.
Communication is of there highest priority, always informing you along the way right up to the delivery.
I'll be going back and back to buy from as I have great trust and faith in them.
30 juillet 2019
Avis spontané
Purchased some North Face baggage from…
Purchased some North Face baggage from the site. Was slightly concerned as I had not heard of the website before but got confirmation and tracker for product immediately. Excellent service would definately use again !
27 juillet 2019
Avis spontané
Great customer service
There was an error on the website, hence the 4 star review. But this was quickly resolved and my email query responded to very quickly.
Great customer service. Very pleased with the product that was accurately described.
11 juillet 2019
Avis spontané
Very pleased with my purchase
Very pleased with my purchase, the coat is lightweight and waterproof in the heaviest of downpours. I ordered a M/L as I normally wear a size 12 it's a bit on the large side but not a problem as I will be able to wear a jacket or thick jumper underneath. Good service and a very specific time for delivery.
Diane
18 juin 2019
Avis spontané
No better socks than these for trekking…
No better socks than these for trekking and long days on the trail. Great service from Etrias.
5 juin 2019
Avis spontané
Great service
Great service, really quick delivery, friendly communication. Would definitely recommend.
4 juin 2019
Avis spontané
Easy and efficient ordering process and…
Easy and efficient ordering process and efficient communication / updates regarding the delivery. Very pleased.
23 avril 2019
Avis spontané
Quality product
Quality product, very good fabric- cosy. Be aware the cut is longer than most hoodies, maybe it's an American thing.
2 avril 2019
Avis spontané
No contact address on their site
Their website doesn't even give their address in the Contact Us so I don't trust them and definitely won't be buying from them. Putting your address on the site is actually a legal requirement aswell.
24 mars 2019
Avis spontané
Réponse de Outdoorsupply.co.uk
Dear JP,
We sincerely apologise that you couldn't locate our address. Our company is actually based in the Netherlands, we do not have a physical store or headquarters in the UK. Our office address is visible on the 'Contact' page of our FAQ section. Our office address is:
De Schakel 9
5261 LL Vught
The Netherlands
Should you still have any questions about us, by all means give us a call on 01223 320693 or email us at customerservice@etrias.co.uk. We hope that this, and the reviews below from satisfied customers will help to change your mind!
Kind regards,
Etrias Customer Service
Highly recommended this store
Highly recommended this store. The foreign order was completed as soon like local.
21 mars 2019
Avis spontané
Never used this company before
Never used this company before. The product I bought was on special offer . Very good service
4 mars 2019
Avis spontané
Fast service
Always quick to answer questions via email and fast turn around of orders, best prices on the web, really good delivery service provided (by DPD) at a more than reasonable price. Totally happy, will buy again from outdoorsupply.co.uk
5 février 2019
Avis spontané
Professionalism
They didn't have the stock on time,
They were in contact with me when I was emailing, quite fast response, and flexible on solutions!
I'm happy!!
16 janvier 2019
Avis spontané
Excellent
First time shopping here and it was a very happy experience. The product arrived very quickly, just as described and displayed. Needed this last minute so I called customer service to confirm delivery timeframe, and they were very helpful. Really pleased with the product and the price. Highly recommend!
11 janvier 2019
Avis spontané
Great shopping experience
Order received in just 3 days. Everything is professional and time-efficient. Peuterey padded jacket is just as cool-looking as expected
24 décembre 2018
Avis spontané
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