I've been working with them since last year and they are always prompt with orders. This month I placed an order and they delivered my order even though they were on vacation. They are professionals.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I purchase from them for the first time, they have an amazing selection of authentic italian product, i got some san Carlo chips, callipo tonno and an amazing extra vergine oil from abruzzo and the... Voir plus
L'entreprise a répondu
Good Italian products, some of them at prices very close to those in Italy. I particularly recommend the Kimbo cofffee, which is good in a Bialetti-type machine. Fast delivery too.
L'entreprise a répondu
So quick with delivery! I had asked if this could get delivered before a dinner party and it’s arrived ahead of the estimated delivery. amazing quality of products! Highly recommend the guanciale fr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Épicerie italienne
- Fournisseur de produits alimentaires
- Service de livraison des courses
- Épicerie
- Service de commande de repas en ligne
Écrit par l'entreprise
Pacco Italiano: UK-based e-commerce delivering authentic Italian products. Enjoy the finest foods and specialities from Italy delivered directly to your doorstep. Discover true Italian flavours!
Coordonnées de contact
124 City Road London, EC1V 2NX, London, Royaume-Uni
- +44 0330 190 1333
- info@paccoitaliano.co.uk
- paccoitaliano.co.uk
4,7
Excellent
90 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bought a Gorgonzola for my dad
Bought a Gorgonzola for my dad’s birthday and he was delighted! Great cheese and fast delivery. Will definitely buy from Pacco again!
6 mai 2025
Réponse de Paccoitaliano.co.uk
Grazie, thank you for your review. Really nice gift for your dad. Pacco Italiano
Quick delivery. Efficient
Quick delivery. Everything was nicely packed so items don’t get squashed. Overall experience was perfect.
30 avril 2025
Réponse de Paccoitaliano.co.uk
Thank you so much for your review. We are really happy that everything arrived in excellent condition. Pacco Italiano
Réponse de Paccoitaliano.co.uk
Thank you for you feedback. it really matter for us. Pacco Italiano
Réponse de Paccoitaliano.co.uk
Thank you for your kind words!
We're happy you enjoyed our product selection.
– Pacco Italiano
Good customer service
My order came within a couple of days as stated. There was an item missing, which I emailed straight away to inform them. They were very apologetic and sent missing item promptly which I received a couple of days after. So very good customer service
10 avril 2025
Réponse de Paccoitaliano.co.uk
Thank you for your review!
We appreciate your understanding and are glad we could promptly resolve the issue. It's great to know you were satisfied with our customer service.
– Pacco Italiano
Réponse de Paccoitaliano.co.uk
Thank you for your feedback!
We’re glad you had a positive experience with our customer service.
– Pacco Italiano
Quick delivery
Quick delivery. Fridge items appropriately packed up. Good customer service
8 avril 2025
Réponse de Paccoitaliano.co.uk
Thank you for your kind words!
We’re happy to hear you appreciated the fast delivery and packaging. Looking forward to serving you again!
– Pacco Italiano
I’m no happy for my last order
I’m no happy for my last order. Primosale cheese, arrived the 8 April. Has an expiry date 11 April!! No good.
4 avril 2025
Réponse de Paccoitaliano.co.uk
Dear Luciano,
Thank you for your review and for ordering from us again—it’s always encouraging when a customer returns, and we’re truly sorry that this time your experience wasn’t as good as expected.
Primosale is a fresh cheese made without preservatives, which naturally results in a shorter shelf life. It's quite common for this type of product to have just a few days between delivery and the expiry date, especially when shipped fresh.
That said, we completely understand how important it is to know this in advance.
For any future orders, please feel free to reach out to us—by phone, email, or live chat—and we’ll be happy to check the product's expiry date with our supplier before you place the order.
Thank you again for your feedback—it truly helps us improve and offer a better service. We really appreciate your understanding and look forward to welcoming you again soon.
Warm regards,
Pacco Italiano
Réponse de Paccoitaliano.co.uk
Hi George,
Thank you so much for your lovely review! We’re really happy you enjoyed the product—hearing that it was delicious and gift-worthy truly makes our day.
Hope to see you again soon!
All the best,
Pacco Italiano
Réponse de Paccoitaliano.co.uk
Hi Edy,
Thank you so much for your kind words! We're really glad to hear you were happy with both the service and the product—it means a lot to us.
Looking forward to serving you again soon!
Best wishes,
Pacco Italiano
Professional and efficient
22 mars 2025
Réponse de Paccoitaliano.co.uk
Hi Ria,
Thank you for your kind feedback! We're really pleased to hear you found our service professional and efficient—that's exactly what we aim for.
Hope to assist you again soon!
Best regards,
Pacco Italiano
Réponse de Paccoitaliano.co.uk
Hi Crystal,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service. We always strive to make every shopping experience as smooth as possible.
Looking forward to serving you again soon!
Best,
Pacco Italiano
Speedy delivery and great quality ☺️
So quick with delivery! I had asked if this could get delivered before a dinner party and it’s arrived ahead of the estimated delivery. amazing quality of products! Highly recommend the guanciale from here!
17 mars 2025
Réponse de Paccoitaliano.co.uk
Hi R.A,
Thank you so much for your fantastic review! We're so happy to hear that the delivery was quick and that the quality of our products met your expectations. We’re especially glad the guanciale was a hit for your dinner party!
We really appreciate your recommendation and look forward to serving you again soon.
Best regards,
Pacco Italiano
Quick delivery
Quick delivery, Good communication, nice products same as description. High recommended
18 mars 2025
Réponse de Paccoitaliano.co.uk
Hi Amani,
Thank you for your kind review! We’re so glad to hear that you were happy with the quick delivery, communication, and quality of our products. It means a lot to us!
We truly appreciate your recommendation and hope to serve you again soon.
Best,
Pacco Italiano
Réponse de Paccoitaliano.co.uk
Hi Nisha,
Thank you for your review! We're happy to hear that everything went smoothly with the delivery and packaging. Your feedback means a lot to us!
We hope to serve you again soon.
Best regards,
Pacco Italiano
Is not the first time I order from…
Is not the first time I order from them, this time I order some fresh product and they arrived very well packed with a thermic bag and icepack.
The package arrive in two days.
5 mars 2025
Réponse de Paccoitaliano.co.uk
Hi Valentina,
Thank you for your continued support! We’re so happy to hear that your order arrived on time and in great condition. It’s always a pleasure to serve you.
Looking forward to your next order!
Best,
Pacco Italiano
Great food
Products are great perfect for making me feel at home and giving my children Italian food like when they visit nonna .
11 février 2025
Réponse de Paccoitaliano.co.uk
Hi Sara,
Thank you for your kind words! We’re so happy our products can bring a little piece of Italy into your home and make those special moments with your family even better.
Looking forward to your next order!
Best,
Pacco Italiano
Beautiful biscuit
The biscuts are very nice, beautiful. l love the packaging you can , take it outside, snack they so nice you can't stop eating them thankyou
12 février 2025
Réponse de Paccoitaliano.co.uk
Hi Shabano,
Thank you so much for your wonderful review! We're so glad you loved the biscuits. It’s great to hear they’ve become your new favourite snack!
We appreciate your feedback and hope to see you again soon!
Best regards,
Pacco Italiano
Good stuff good experience
Great service and although the parcel was damaged on transport by delivery company they didn’t hesitate to refund the item affected! I’ll defo re use them again in the near future
7 janvier 2025
Réponse de Paccoitaliano.co.uk
Hi Fontana,
Thank you for your review! Unfortunately, the logistics company can sometimes make mistakes, but we're happy we were able to resolve the issue for you.
We look forward to serving you again soon!
Best,
Pacco Italiano
I’m so happy with my product
I’m really happy with my product, I just came back from Italy and my family love the snacks. So I order more and it came very quickly, it was packaged well. All the biscuits were whole, not broken up. Very happy with the service, will definitely use again.
17 décembre 2024
Réponse de Paccoitaliano.co.uk
Hi Nura,
Thank you so much for your lovely review! We're thrilled to hear that your family enjoyed the snacks and that everything arrived in perfect condition. It’s great to know we could bring a little piece of Italy to your home!
We look forward to serving you again soon!
Best regards,
Pacco Italiano
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.