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Lisez les avis des autres

Noté 1 sur 5 étoiles

I’ve never had such a poor experience with a company, especially with an online order. The product quality was very disappointing — the glass shades had visible black spots, and one even had a muc... Voir plus

Noté 5 sur 5 étoiles

We saw a Pagazzi light in Boundary Mill Colne which we thought was wonderful but they had no stock so once home tried to find them elsewhere but every stockist had no stock so I contacted Pagazzi at G... Voir plus

Noté 5 sur 5 étoiles

Excellent experience at Pagazzi Braehead. Friendly helpful customer service from minute we walked in. Advisor was super helpful, guiding us and informing us about various lights. Nothing was to much... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The sales assistant really helped us - we had been shopping for lights all day and we had returned to Pagazzi for a second view of the lights that were on our shortlist. She didn’t just try to sel... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires
  2. Magasin d'équipement et de meubles pour bars et restaurants
  3. Magasin de meubles de chambre à coucher
  4. Magasin de design et de décor intérieur
  5. Accessoires de meubles
  6. Décorateur d'intérieur

Écrit par l'entreprise

We are UK's largest specialist lighting retailer, your one-stop shop for all that is the best in lighting. Our website has a fantastic choice of lighting designs for you with incredible ideas for all your indoor and outdoor lighting needs. In addition, our stores have an inspirational range of rugs, mirrors and furniture in stock and at prices that you will find hard to believe. We have 17 specialist lighting stores across the country in Scotland and England, as well as a great website.


Coordonnées de contact


4,2

Bien

TrustScore 4 sur 5

9 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 56 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great product rage at competitive prices.

Very friendly and helpful staff who gave us good advice. Very competitive prices and a great product variety. Would definitely recommend!

16 juillet 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thanks for taking the time to leave such a great review, Peter! We appreciate you shopping with us! Rebecca

Noté 5 sur 5 étoiles

Beautiful lights

Beautiful lights, nice and bright

13 juillet 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thanks for taking the time to leave us such a great review! We appreciate it 😊

Noté 5 sur 5 étoiles

Outstanding customer service

The service we received from William and his team at the Braehead store recently was truly the best we’ve had in a retail environment for quite some time.
Nothing was too much trouble and William kindly took everything to the car for us, despite this being bulky and heavy.
Our new table and chairs match our decor perfectly. There has been a slight issue with one seat but again this was resolved with ease.
I would highly recommend the Braehead store, both for service and choice of amazing lights/ mirrors/ tables and dining options.
Thank you ☺️

13 juillet 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thank you for such a kind review! I will make sure to pass on your praise to William & the team at Braehead. As a family business, we really appreciate you choosing to shop with us and we look forward to welcoming you back in future!

Rebecca

Noté 5 sur 5 étoiles

Classy lights

Large variety of lights to choose from. Staff very helpful. Made a few purchasers, very classy lights.

10 juillet 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thanks for choosing to shop with us! I'm so glad you love your lights!

Rebecca

Noté 5 sur 5 étoiles

Staff very helpful and efficient and…

Staff very helpful and efficient and even carried our purchases out to the car. The lights look very classy now they’re up. Highly recommend the Glasgow Braehead shop.

30 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thanks for taking the time to leave us such a great review! We appreciate it and are glad to know that you love your new lights!

Rebecca

Noté 1 sur 5 étoiles

This one star is for the company

This one star is for the company, not the branch. The staff in Aberdeen did their best to get us a gel globe insert from the Edinburgh branch. They were in stock but wouldn't sell us one as it was discontinued?! Very disappointed as it was for a pendant light which matches others in our room.

25 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Hi Jackie,

I'm sorry you have been unhappy with the service you received. I have spoken to customer service and believe they are in discussions with you and waiting on a response from the spares department to see if we can supply that part for you.

Rebecca

Noté 5 sur 5 étoiles

Great choice of lights

Great choice of lights. Helpful staff. Purchased lights and they’re very nice

22 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thank you for taking the time to leave such a great review for our family business. We appreciate you choosing to shop with us!

Rebecca

Noté 4 sur 5 étoiles

Staff very helpful did not rush me and…

Staff very helpful did not rush me and explained best way to fit the uplight but alas did not have the table light phoned Braehead who had 1 my daughter went next day to collect.

15 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thanks for visiting our store and for being a valued customer. We appreciate it! I'm glad you could get what you needed between the Uddingston & Braehead stores 😊

Rebecca

Noté 5 sur 5 étoiles

Not "Just" lights, but great Wall Pictures

We had been searching many many shops trying to find pictures for our sitting room that was recently/newly decorated...
We had been searching online, and also visited many shops but to no avail as we couldn't find anything we both liked...
When we visited Pagazzi (Braehead) it wasn't for pictures, as we were also looking for wall lights..
As we were looking around, we were amazed when we came across their "Picture Gallery" which had everything we had been searching for over several weeks....
We had a great choice to choose from, with great framing, so we were delighted to purchase and "finally" put an end to our endless searching....

14 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thank you for your fantastic review - we really appreciate you taking the time to leave it! Quite often people think of us just for lights, but I'm glad you found the perfect art for your home... I hope it's the perfect finishing touch! Thanks again, Rebecca

Noté 5 sur 5 étoiles

Love Pagazzi

Love Pagazzi
Shopped at Birkenshaw Industrial Estate
The lady who helped us with our purchase was extremely helpful
Beautiful products

12 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thank you for taking the time to leave such a great review for our family business. We appreciate you choosing to shop with us!

Rebecca

Noté 4 sur 5 étoiles

Some staff extremely helpful

Some staff extremely helpful, but supervisor who was obviously extremely busy & preoccupied could perhaps have been a bit more receptive, otherwise a satisfactory experience.

4 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thanks for visiting our store and for being a valued customer. We appreciate it! I will make sure to pass on your feedback to the store to improve our customer experience moving forward.

Rebecca

Noté 1 sur 5 étoiles

Don't buy the bulbs, rubbish quality

I purchased a Burton 3lt light in black for £169 from middlebrook Bolton on 20/01/24. The assistant offered me bulbs at £7 each to go with the light, which I reluctantly took at £7 each, but she gave me a 3 year unconditional guarantee.
After the first 2 months 2 bulbs had started to flash then one went off completely. The third bulb went off on month 4. I purchased 3 bulbs from elsewhere on offer for £1 each with no issues.
I was passing pagazzi Bolton today 11/6/24 so decided to take the bulb's back. The assistant checked the bulb's and found them defective. She asked for my email receipt which I had left my phone in the car, she wouldn't give me new ones and refused to check my purchase on the computer.
Don't buy these bulbs they are absolutely rubbish quality.

11 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

I'm sorry to hear that you were unhappy with your bulb purchase & service in Bolton. I will ensure to pass this on. We do require a receipt for an exchange or refund for proof of purchase and from there we can help to find a solution for you.

Rebecca

Noté 5 sur 5 étoiles

Had a great experience at Doncaster…

Had a great experience at Doncaster store….Laura went above and beyond to help us with what we needed. Will definitely return.

9 juin 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thanks for visiting our store and for being a valued customer. We appreciate it!

Rebecca

Noté 5 sur 5 étoiles

Great service, quality goods

Superb range to choose from, purchased two floor lamps and absolutely delighted with the quality and price. Excellent friendly and helpful staff.

31 mai 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thank you so much for your kind review! As a family business, we really appreciate you choosing to shop with us and taking the time to leave a review. Enjoy your new lights! Thanks again, Rebecca

Noté 5 sur 5 étoiles

Help sales assistant at Lakeside store Doncaster

My sister and I went to the Lakeside store in Doncaster. My sister bought several large items that need two trips to the car. The lady that served us (Laura) also helped us take the purchases to the car. She couldn’t have been more helpful and nicer. She is a credit to the company. Thank you Laura.

30 mai 2024
Avis spontané
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Réponse de Pagazzi Lighting

Thank you so much for your kind review! We have passed on your feedback to Laura and the team at Doncaster 😊. We've so pleased that the team gave such amazing service. Thanks again, Rebecca

Noté 5 sur 5 étoiles

How to shop without being threatened

Good knowledgeable, friendly
staff and presentation of goods.

25 mai 2024
Avis spontané
Logo de Pagazzi Lighting

Réponse de Pagazzi Lighting

Thank you so much for your kind review! As a family business, we really appreciate you choosing to shop with us and taking the time to leave a review. Thanks again, Rebecca

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