Paints Lab Avis 

Loving my two art work pieces

Product was perfect and arrived on time!! Thank you!

I recently purchased a painting from Paints Lab, enticed by their promise of 100% original, hand-painted oil artworks. Unfortunately, the experience was far from satisfactory and raised serious concerns about what I was sold.

Lack of Pre-Shipment Verification: One of the key assurances from Paints Lab was that they would provide photos and videos of the painting during its creation process before shipment. This was crucial for me to verify the authenticity and quality of the artwork. Despite multiple follow-ups, I never received any such materials. This omission prevented me from identifying issues before the painting was dispatched.

Quality Concerns: Upon receiving the painting, I immediately noticed discrepancies. The artwork did not match the images provided (acknowledged by Patrick of paints lab) and appears it was mass-produced.

Perplexing Resolution Offer: When I raised these issues, the company's response was troubling. They offered to pay for an expert to confirm that the painting was a printed canvas. Wrap your head around that dichotomy—the company was willing to have an expert prove that the artwork was a print, which is contrary to their advertising of original, hand-painted pieces.

Undisclosed Origin: The painting was shipped from a factory in China without prior notice, which was unexpected. There was no indication during the purchase process that the artwork would originate from overseas, adding to my apprehension about its authenticity and the company's transparency.

Despite my efforts to resolve the matter amicably—including offering to meet in person and requesting a straightforward solution—my concerns were not adequately addressed. The company's offers came after multiple conflicting messages and did little to restore my trust. I am currently seeking a full refund.

Our artwork arrived quickly and is even more beautiful than we had imagined. It truly exceeds our expectations!

Good quality. Love it.

Great experience. We timely received exactly what was expected. The customer service was very responsive and solution oriented.

Great customer support. Quick responses and rendered in my photo into my living room wall. Product came out amazing.

Excellent! Worth every penny! Is it Banksy???

The frame came unwired which was sort of annoying. I thought it would be ready to hang.

The painting arrived on time and well packaged for a 39x39 stretched piece. I can see the paint strokes in the artwork and it looks even better than the example photo. There was no communication about the artwork being sent or DHL notifying that they were out for delivery. Honestly though if you buy a nice piece of art your watching for it so that not a major concern but maybe something to improve the experience.

The painting was beautiful and professional.

Very responsive customer service; we absolutely love our painting (exceeded expectations)

They were very professional from start to finish. All deadlines were met, the paint job was great, and they kept my apartment clean.

Missed letters in two words so it doesn’t make sense and is improper spelling

I'm thrilled with my recent wall art purchase from Paintslab. The artwork is even more stunning in person and really transformed the room. Will be telling all my friends about them!

The crew was extremely responsive and helpful in answering my many questions.

I absolutely love the variety of wall art available at this store! The quality is top-notch, and I was impressed by how vibrant the colors are. The customer service was also fantastic - they were very helpful in assisting me with finding the perfect piece for my living room. I will definitely be coming back for more to decorate the other rooms in my home!

As a graffiti art enthusiast, I've been blown away by the selection at Paints Lab. Each piece tells a unique story and showcases the incredible talent of urban artists. My recent purchase arrived promptly and securely packaged, ready to add a burst of creativity to my space. Paints Lab has become my go-to destination for authentic graffiti art that speaks to the soul.