paireyewear.com Avis 

The idea behind Pair Eyewear is seemingly good, the glasses frames I ordered seemed nice quality. The toppers are lightweight and pretty cheaply made (definitely not worth 30$)
The customer service is AWFUL. I mean, really bad. I ordered the wrong style and needed to exchange it. I spoke with a rep and they told me “no problem! Just keep them and we’ll credit your account” no credit was given, I reached out to them via email, chat feature, phone and it hands you off to NO ONE. Infuriating. Buyer beware. No way to run a business.

To be fair: the glasses are gorgeous. The *part* of the order I received is great. The materials feel fairly sturdy. The magnets are nice and strong. They have an unbelievable number of toppers, and I'm excited to slowly assemble a collection.

What went wrong: Their customer service is a freaking dumpster fire.
My order didn't ship for quite a long time. After 10 days of crickets, I contacted them. I was told one of the toppers was backordered, so they were holding *my entire freaking order* hostage. I got them to split the shipment. They should have contacted me immediately about the backorder, not held my order for 10 days. When I expressed frustration, I was brushed off.
The site advertises "1 point for every USD spent." I spent over $200. I got 107 points. I tried to contact customer service on a Saturday. The chat bot said it had connected me to an agent, and it even gave me a name. The agent never replied. Turns out they don't offer customer service on the weekends, which is already stupid, since *that's when most people are off work and free to contact them*. The chat bot should have said "customer service is closed right now." When they finally responded, I found out you don't get points on the frames, just on the toppers. That is not stated anywhere that I can find on the website. Again, when I expressed frustration, I was brushed off.
My order FINALLY FREAKING ARRIVED TODAY, 3 weeks after I placed it. I was expecting my frames, the keychain case, and 3 of the 4 toppers I ordered. Only 2 of the toppers came. Luckily it's a weekday, so I contacted them. No explanation. He asked if it was stuck to another topper. I gave a detailed explanation of how much it was not. He then asked a second time. He finally processed a replacement, but again, when I expressed frustration, I was brushed off.

Pair has done nothing to make this experience anything other than awful. They replaced the item I *paid for and did not receive*. That's it. They don't give one single flying FIG (since you can't freaking swear here) about the customer experience.

I ordered my glasses over a month ago. They stated that they would be shipped in 20 business days. Safe to say we're past that. They shipped the crappy "tops" that I paid $30 for. I keep trying to engage customer service via email but I get one response a week and their repsonse is "sorry" that's it. No options no comping - STAY AWAY FROM PAIR.

UPDATE: they finally after 2 days got back to me told me my "invoice was ready" telling me I owe another $5. Not for nothing when he told me I could switch out the topper I was told I could pick something $35 or lower. Now I am a Pair+ member so my price is in orange. I picked a Suntopper that was $34. So, in my mind i do not owe anything. Now, if he had said $35 before the Pair+ discount i would have picked different. Again, stupid bad customer service. And I refuse to pay the $5 as they were clearly not clear on what I could pick.

These are my first and only pair of Glasses from this company. First, it should not take 3 weeks to get glasses. second, they literally forced me to pay for the plus lenses stating that my script is so bad it is required. I know is B/S because my script has been this bad for years and i have not had to get any poly lenses. Third, I had to hunt down my own order. and everytime i asked customer serves said to wait. meanwhile i told them the importance of needed said glasses by a certain date. Fourth, when I finally got the "your order was shipped" email, I noticed that a sun top was not included. When i contacted Customer Service they simply said it was out of stock. Now, why was i not informed. If i had been informed i would have picked another topper, but no. again i needed said glasses. customer service said they would swap them and send me a reciept of said switch. still have not recieved said email and that was 2 days ago. now i know i will not get them in time.

AGAIN, I WILL NEVER ORDER FROM PAIR AGAIN!!!

### 1 Star — Three weeks and still being told to “wait”

I ordered several toppers from Pair Eyewear three weeks ago\. After nearly two weeks with no meaningful update, I contacted customer service through chat\.

The representative made it sound like they were going to look into it and get things moving\. Honestly, based on what happened afterward, it felt like my order had somehow fallen through the cracks and the chat finally brought it back to someone’s attention\.

It still took several more days before the order actually shipped\.

And now the shipment is delayed again\.

I contacted customer service again, expecting at least some explanation or an attempt to help resolve the issue\. Instead, I was essentially told that I just have to wait\.

I understand that shipping delays happen\. That’s not really my complaint\. My complaint is that my order appears to have sat untouched for nearly two weeks, I had to contact the company to get it moving, it took additional days to ship, and now that shipment is delayed—and the response from customer service is basically, “you just have to wait\.”

I’ve been very patient\. Three weeks is a long time to wait for toppers that were ordered and paid for, especially when I had to initiate contact just to find out what was happening\.

I really like the concept of Pair Eyewear, but the fulfillment and customer service experience has been incredibly frustrating\. Customers shouldn’t have to repeatedly chase down their orders and then be told to simply wait when something goes wrong\.

Based on my experience, I would think twice before placing another order

I recently purchased a pair of clear Kirbys and 2 toppers from Pair. They were processed and delivered within a few days to me in the UK. The glasses themselves feel like good quality and the prescription is correct. The toppers look and act as expected, I got one regular topper and one sunglasses version. They stay put when I adjust my glasses or take them off to clean them. All round good experience with no issues. (quite surprised by all the negative reviews!)

Bought glasses and waited for an eternity for them to arrive, only to find the glasses were roughly the size a 3 year old would wear.
ALL I WANTED WAS A DIFFERENT SIZE FRAME.
They claim to offer a 30 day guarantee.
This is an abject lie.
It took 2 weeks for them to even acknowledge the return (I have the receipt from UPS),
then they gave me $114 dollars credit for a $350 purchase.
Abject thievery.
Crooks.
Consider yourself warned. They are lowlife scammers.

Update
08/12/2026
After finally getting an email from what I believe was an actual human, additional store credit has been issued and I have reordered the glasses.
More updates to come when they glasses actually arrive.

I purchased my Pair base frames through America’s Best and then spent approximately $80 directly with Pair on three toppers. All three toppers sit noticeably away from the base frame rather than fitting flush. When I contacted customer service, I was told to simply “bend them a little.” If I wanted toppers I needed to manually bend into shape, I could have purchased inexpensive 3D-printed ones from an independent seller. I paid the premium for genuine Pair products because I expected genuine Pair products to properly fit Pair frames.

To make matters worse, a case appeared with my topper order but was not shipped. Customer service told me it had been added to the order by mistake and that cases are only included with base-frame purchases. I explained that I DID purchase Pair base frames, just through their retail partner America’s Best, and apparently that means I don’t qualify. So after purchasing Pair glasses and then spending another $80 directly with Pair, I have poorly fitting toppers I’m supposed to bend myself and no proper case to store the system in.

Extremely disappointing first experience with this brand.

If i could score 0 i would. First set of glasses were great. Half the toppers wont stay on the glasses though. Every attempt to order more toppers or another set of glasses they cancel it saying its payment method... ive attempted EVERY damn method i have INCLUDING the one they took originally and yet it shows no attempt of payment taken even before they cancel it. Customer service is zero help. Go to Lenscrafters or somewhere else if you want ones similar. Same price or cheaper elsewhere for better service and quality

I gave two stars because I have been a big fan of Pair eyewear and have had good luck with the orders and quality. I love trying on virtual frames and making a list of tops that I like, and I have spent over $600 on the website. But my recent experience is worth one star due to basically nonexistent customer service. In March 2026, I joined Pair+ so that I could earn points and then buy items anytime I wanted for 15% without having to wait for a sale. Pair+ is a COMPLETE RIPOFF - the average person would not expect POINTS ARE NONREFUNDABLE. I paid $30 for 300 points a month and used points and spent $2.41 to buy a pair of pink Kirbys. They arrived with ONE LENS. I couldn't find a phone number, where I should have been able to report the company error and they could send a new pair. Instead, I sent an email message, and they generally responded to return them. I did and the message said not to send them back, and refunded me $2.41. That's it. ZERO POINTS BACK. I basically spent $60 (plus tax because they tax the Pair+ membership) on these glasses with one lens. I even sent another email message about this, and all I got was a confirmation that they got my email, exactly one week ago, with no follow-up. The only consolation from this is that I already had the colorless Kirbys and so I popped out my lenses from that and used a hair dryer for 20 seconds to warm up the pink Kirbys to fit the lenses in (one side wouldn't fit unless heated up, which is maybe why it didn't have a lens in the first place). DO NOT WASTE YOUR MONEY ON PAIR +. I couldn't even find a link to leave a review on their Review webpage, and when I asked the "chat", it asked me to leave a review there and then deleted it when I pressed send because it said that it told me how to leave a review and resolved the matter. So now I'm spreading the news everywhere I can. I'm sad to say that I'm done with Pair Eyewear.

I was a member for over 1 year. They collected my payments monthly but every time I placed and order there always seemed to be something charged to my. Using the points is very confusing and there is no person that can help navigate you through their site to apply your points if they are not available in the ordering screen. Requesting a refund is only available after you receive the order. Despite calling as soon as the order went through to cancel, I had to wait to receive the order 2wks later and send them back to receive a refund. Then place a new order for the same items to apply my points. Why the CSR couldn't just apply my points to the order and refund my cc 5mins after I ordered, who knows.

They just stole my money.
I bought glasses, a magnetic topper, and the case.
They sent the cheap part (the topper), declared that everything had been delivered—and then went silent.

Impossible to get a response from them. So—it’s a scam.

My experienc with PairEyewear has been nothing but amazing. The first time I ordered a pair of glasses about 2 years ago, my dog destroyed them within a week. Paireyewear sent me a replacement free of charge and while still maintaing validity of my purchased warranty for future use. The turn around time is quick once they have a prescription. I don't care for the toppers at all but let me tell you the glasses themselves are GREAT quality. Better than WB, handsdown. Everytime i purchased lenses from WB, within a month or so the protective coatings would start wearing off and creating a noticeable "stain" on my glasses. I have never had an issue with the lenses from Paireyewear. I recently ordered a new pair because i misplaced my old ones. The process was smooth and they even made my glasses despite an expired prescription (with my approval of course). Overall, I have been very satisfied with them and will continue purchasing from the in the future.

These seem great in theory and I was so excited and spent money ordering extra frames. I’ve already lost two of them because you bumped them and they fall off and sometimes you don’t even notice. I would strongly suggest stronger magnets for these.

Awful customer service, delivery times so delayed and frustrating.

I bought Rx glasses with anti slip nose pads that literally fell off and I’m the most careful with my glasses just don’t do it and the top frames are cheap plastic - totally the most waste of money

And I missed the return window by a day and their robot Perry sucks and no humans to actually care about you

Customer service abysmal. I placed an order in response to an email touting delivery by July 4th. I ordered the day before the deadline and am still waiting 25 days later. They have made zero effort to make it right other than to say keep waiting. In the time since I placed that order, the design has begun to flake off an existing topper I had and my mirrored sun toppers were ruined when a lens wipe took the "mirror" off.

The arm of my frames snapped in two..(not the metal part) after several emails I find out they will not put my lenses in a new frame. I did not expect free, but it’s impossible to find a business to put the lenses in a frame not sold by them. So they are basically trashed. Be aware.

Gift cards not applied to order
AI responses waste a customers time and do not resolve the issues

My wife used to only buy her glasses from Pair Eyewear but this last time they charged her for a subscription that she didn't know she was getting and then refused to refund the $30 for the subscription. Great business model, you lost a life long customer and referrals from us, not that anyone at Pair cares.

I will say that there were things that went well with my purchase of Pair Eyeware glasses. I like the frames, my prescription was spot on, and the toppers are definitely one of the highlights of the glasses because you can always change the look of them.

But the part that makes me give them only two stars is the toppers do not stay on very well. The magnets that are meant to hold them on your glasses are not strong and if you touch your glasses to adjust them, which living in Florida and it is now the dead of summer, I have to push my glasses back up on my face when the sweat on my face makes them slide down. The minute I touch my glasses to move them back up, the topper falls off. And it is not just one particular topper because I did buy multiples of them when I purchased my glasses and it is the same with every topper I bought. That tells me it is not just a problem with one or two of the toppers that I bought but all of them. And I probably bought 10 different toppers.

They did also just roll out an app which I thought was great because their website was very slow, but I feel like the app should be able to tell you which toppers you’ve already purchased and when you are going to purchase a topper, it should automatically default to fit the glasses frame that you purchased. The app does not do that. I did send a message to the company, giving them feedback on the app and improvements that I thought would be helpful.