paireyewear.com Avis 

Poor customer service. Offered a free glasses case and then it never came with my order of 7 toppers. When contacting customer service I was replied to multiple times from a bot with the same answer. Go ask your neighbors. Then a rep finally came and said oops our bad. It was a mistake we should have never offered it to you. Would not recommend.

Never received my order. Tried to contact with no luck, and no one ever responded to my emails. Going to have to contact my bank for a chargeback.

This company dings your credit card $30 A MONTH, and does not respond to customer service inquiries for help via its active social media pages.

My first order of progressive lenses arrived after 30 days incorrect. I had to tilt my head about 45 degrees to see correctly. Customer service had me take them to my eye clinic and get a different measurement, which I did, and they ordered a new pair which took another 30 days to receive. When I received the second pair, the frames were not curved like the toppers, so the toppers wouldn't stay on. They again asked me to take them to my local eye clinic and have them bend the frames. That didn't work, so I decided I would just return them and start over. I followed instructions, returned them via UPS, and received a confirmation that they had been received. After a month of not receiving my refund, I was told that refunds take up to 60 days! That is ridiculous in this day and age. $400 being held for 60 days. Customer service is only by email.

BUYER BEWARE! - Who needs a subscription for eyeglasses? I purchased one pair with clip-on sunglasses. The quality is meh and then I learned that in the fine print I signed up for a subscription as happens automatically when you purchase a pair of glasses. It's really unbelievable! Such a scam!! Not sure why I didn't go back to Zenni. They were less expensive no hidden memberships. Ugh.

I have to wear glasses every day so I was thrilled with the opportunity to be able to change their look with Pair toppers. I have bought three RX glasses from them and the prescriptions were all fine. I must have 40 toppers and always get compliments on them. The problem came when I ordered the last toppers and found that somehow I had been signed up for a $30 a month membership. I had not agreed to this and when I contacted Pair, they refused to refund. Finally, I went to my enforcers, the charge company and they took care of it, but I have not ordered anything from Pair since. They lost a good customer through deceptive business practices.

Lenses are cheap and will start to flake off after a year. Doesn't stay on your face despite getting correct measurements. 0/10 would not buy again.

Only thing it has going for it is swappable frames, which are questionable at best if the glasses don't even stay on your face.

I used to Love Pair Eyewear but the continuous miscommunication on their "Limited Edition" Frames is becoming frustrating. Twice now, I've not been able to order the frames I want because they went out of stock without warning. No indication on their page that they were limited nor that they were low in stock. I even message customer service to ask about one and I was assured there were here to stay and like two days later, sold out. I'm over it. I dont want to switch frames because I already have like 50 toppers but if they are going to continue to only release frames with limited stock, I'm done. I'll buy glasses somewhere else.

I ordered glasses twice. Each time the glasses I received were unusable - the prescription was way off. I ended up giving the company about $60 in subscription fees and toppers that I couldn't return and never got anything I could use in return.

Awful customer service it says it was sent 7 days to the distributor center and they said they never got it customer service is a dumb robot and no one gets back to you I am am reporting them and reaching out to lawyer they took my money and I have no glasses

I am sorry to say that I have left Pair Eyewear although I love my glasses and get lots of compliments on them. I love the ease with my sunglass toppers. The problem is that they assess a monthly service fee of $30 every month regardless of whether or not you have used the account that month. I ordered glasses and a topper. When I lost the topper I ordered 3 more. Then 1 month later I find a $30 charge on my bank account. They refuse to refund the unauthorized fee and tell me how I can cancel my membership to stop future charges. What kind of company tells happy clients we will charge you $30 each month just because we can and if you want it to stop you can cancel being a customer? I own a business and I would never treat any client that way....much less a returning client. Now I have to find another source for my glasses. Carol W

Would do zero if I could. 4 pairs received and three replaced not matching the prescription. With the 4th pair even my eye doctor reading the glasses telling me (and providing photo evidence) that it does not match my prescription is not enough for Pair to offer another replacement. The eye doctor and photo evidence was OK for the first three pairs but suddently it is not enough nor will they tell me what proof they need. Submitted a BBB complaint but I guess I am just out the $400. The only reason they are still in business with this level of incompetence is that people don't have the level of time and effort needed to get a satisfactory result from them. I have been trying since the beginning of December (so nearly 6 months now) to get a decent pair that matches my glasses prescription.

**Update** Received a full refund.

Bought my 1st Pair with toppers. Learned quickly that the toppers fly off easily and lost two the first week, one on a golf cart ride and the second on the boat. The worst part is that the lenses scratch very easily. I bought a second pair because I actually do love the shape and weight of the glasses. However, I’ve had my 2nd pair now for 1 month and the lenses are scratched up horribly - I have never had glasses that scratch up like this, even the frames. I’ve contacted customer service, so if they replace them I will provide an update.

Would give them 0 stars if I could. They don’t ship when they say they are going to. They do not honor their coupons unless it is the 10% off one. More than that, forget it. They say you have a warranty on your glasses but when you try to use the warranty they say oh sorry, that isn’t covered(it wasn’t basic cosmetic damage or something) but when you ask why you were told before buying glasses that it was, the email reply says oops. Our bad and then in a super condescending tone give you four steps to help take care of your pair eyewear and a link to order new glasses if I’d like. The most insulting thing I’ve had a business do in a long while honestly.

The customer experience is the least of this company’s concern. After losing my first order (not company’s fault), I reached out to them to ask what they were going to do about it. Twice. I got no response from “customer service”. They did, however, reprocess the order to send out the glasses. I appreciated it.

Then, I returned the glasses and the “membership” because the glasses were too heavy for my face. Totally easy return and no issues whatsoever. Where I had / have a problem is that they charged me my “membership” monthly of fee ($30) once before I even got my glasses (gee thanks - can’t use it if you’d haven’t gotten me my glasses yet) and then again in April, after I’d returned the membership. Because I didn’t go into the hidden “cancel membership” screen, I hadn’t cancelled my membership and they were free to keep charging me.

As a company, I’d want to my customers to have a positive experience and give good word-of-mouth recommendation. That’s the last thing I want to do for this company, who couldn’t be bothered to answer me more than once when inquiring about my order, but when I requested a refund, wow my response was almost instantaneously a “no”. I’ve requested a manager to contact. What do you know? No response.

Save yourself a headache and don’t buy from them.

Haven't received my glasses yet. It will be a month in 2 days. I have sent multiple emails and have been given no explanation, only we are still processing your order. I really wanted to wear my new glasses on vacation but it looks like I'm out of luck. I will not be ordering from them again

I have ordered 3 pairs of different sized glasses. All claiming to be different measurements. They were all the same size. Im so angry that they put a specific mm and its not even measuring out to be what they claim.

Purchased my first pair, with a 3 pack of toppers, and REALLY expected to love them. Unfortunately, it took over a month for me to receive them (twice as long as advertised). I have ordered at least a dozen pairs of prescription glasses online and know all of my measurements (lens width & height, frame width & height, bridge span, arm length, pupillary distance). This is the only pair of glasses I've ever ordered online using my measurements that did not fit. When leaning or facing forward, the glasses fall off of my face, or off the top of my head. The glasses are fair (not great) quality but way overpriced; the toppers are flimsy, and the magnets are weak. When using the online checkout, you are encouraged to join their monthly subscription program called Pair+. It is pricey at $30 per month, but gives you a discount on your initial purchase. The website tells you that the subscription can be canceled at any time. However, after finally receiving my glasses/toppers - and being very dissatisfied - I went online to cancel my subscription. Twelve days after receiving my glasses/toppers, my credit card was charged $30. When i went back online to check my account with Pair, my subscription was suspiciously still active. I immediately canceled it and called the "priority" customer service line. I was told that membership fees are nonrefundable. Period. No exceptions. I pointed out that I had only received my glasses/toppers 12 days prior to being charged for the subscription AND i had previously cancelled the membership, but again, no refunds. No exceptions. In an attempt to give Pair one last opportunity to correct their mistake, I emailed customer service but received the same response. No refunds. Although the reps are courteous, they are not the least bit helpful - as many have pointed out in their reviews. I will never order from Pair again, and cannot recommend them. If you're looking for inexpensive, high quality online prescription eyewear, stick with Zenni!

TOTAL TOTAL nightmare. Got sucked in to the "total points award." Clicked the wrong button. And to cancel it it was an absolute nightmare with endless bad calls with out an outsouce place in the Philippines. They make it impossible to cancel your subscription. DO NOT USE!!!!!!

I am waiting on my 3rd pair of glasses from Pair Eyewear. I've returned to them because they are cheaper, by a significant margin, for progressive glasses. I placed my order three weeks ago today and my glasses are still awaiting fulfillment. This will have to be my last order through them. It's very disappointing.

4/7/26 Update:
My glasses ordered 3/6/26 still haven't shipped, but I did get charged $30 for a pair plus membership. There's no phone number listed on the invoice, so I sent an email.