paireyewear.com Avis 

Their ‘customer service’ is severely lacking. I exchanged my first order and was given store credit. There was an issue with my second order where the magnets weren’t right and the top frames fit incorrectly. The customer service ‘rep’ (which I hesitate to use because I’m fairly certain it was AI) was completely useless, asking me the same questions repeatedly and recommending I ‘just bend the top frame to fit’. After going around in circles I requested a refund. They immediately gave me my options (without acknowledging my frustration). I returned the product and was only refunded the additional $5 I had to pay above store credit amount. It took another five days to make contact with another bot only to discover they had put the remaining $160 on a gift card (for more Pair eyewear), THAT THEY NEVER SENT ME. It would appear their policy is to stay quiet about any remaining funds until the customer jumps through hoops to get it back. I demanded a full refund, which they immediately granted. So I guess there’s that. But remain vigilant if you choose to buy from them. There’s no phone number to call, and the term ‘customer service’ is wildly exaggerated.

More than a month after placing my order and half of it hasn't been sent. My multiple emails requesting a refund have not been responded to. Absolutely dodgy, what a scam company!

Super great experience!! Was totally impressed with the quality of the glasses! Would definitely recommend them! Great customer service..answers questions and phone calls answered quickly!! Definitely a go!!

It is one start because 0 isn't an option. I ordered these glasses on December 13, 2024. It is now January 28, 2025, and they haven't even started working on my prescription. I have screenshots of my order confirmation page and emails from them saying they got my order. I have also been charged $110.68 but I still have no glasses. I have reached out to them and have not heard back from anyone. I have tried their Chat robot and with my email and order confirmation number, the chat bot cannot find anything.
This company is a scam, I have read multiple reviews of people not getting glasses and having their money taken from them. I am reporting them to my bank and hopefully getting this company shut down for good.

The best glasses I've ever owned. They are also the most expensive pair I've ever owned, but with 3 toppers I have 4 pairs really. My prescription is moderately strong, but with the thinner lenses they are great. I chose to have a blue light filter added, it's the first time I've tried using a blue light filter and it's made a big difference to how my eyes feel after working all day on my computer.

Bought a pair of glasses which were meant to be polarized, and they are not... No one is answering my emails now and they are just ignoring me. I think this company is a scam now...

Glasses were shipped and received promptly, but I discovered they are not for those with strong prescriptions. Even with ordering the premium high index lenses, the lenses were still way too thick and the glasses way too heavy. I initiated a return of the frames and the topper, returned them to the UPS store and received email confirmation. I then received a second email that my refund had been adjusted to include only the topper as the frames were not returned (which they were). I sent an email to customer service on 12/31/24 and received an automated response that my email had been received and would be replied to in 24-48 hours. I assumed it would be a bit longer due to the holidays, so I waited. I then received another automated email on 1/6/24 stating that they were running behind on replies. As of today 1/13/24 I have received no response to my email nor have I received a refund, not even for the topper that they advised was being refunded. The product is good if you have a weaker prescription, but if you need customer service, it’s non-existent.

Had been excited to order from Pair when I saw the variety and pricing however if you are purchasing in the UK, Pair cannot 'legally' process your order without a written signature from your optometrist on the prescription, this is not my experience with other online glasses companies. I am not going to pay for another prescription. Now Pair have got over £130 of my money and not responding to the 3 separate requests I have made for a refund.

I am extremely unsatisfied with pair eyewear.
They advertised that their glasses are affordable. The frames are not terribly expensive, but the lenses are astronomical, my glasses ended up costing me close to $500, not including what I paid for the toppers.

I've had these glasses for less than a year and they broke today. Pair eyewear does not offer repairs. I have taken them to a local optometrist and because of the way that the earpiece has separated from the glasses, they are not repairable.

The toppers are a cool idea and the whole reason why I wanted to get these glasses to be able to change up by luck easily. Unfortunately the toppers do not stay in fixed to the glasses. They were constantly falling off to the point where I almost never use them because they were more of a hassle than they were worth.

I do not recommend getting these glasses. They are not quality. The toppers do not function as they appear to in the commercials and the quality of the glasses in general is poor.

The concept is great, but the product needs a bit of improvement. The magnets that hold the toppers are not very strong. The slightest jar or bump and they fall off. Stronger magnets and a magnet in the middle also, and I might try them again. I sent them back.

I’d give them zero if I could!
Placed an order nearly 2 months ago and still not arrived. Customer service is non existent. Automated phone that says no one is available and hangs up. Emails that never get replied to. Money taken but on my account on their website the order never went past processing.
Reached out on Facebook again absolutely no response.
I think the entire outfit is an absolute scam!
Luckily my bank looked into it and refunded my money. DO NOT BUY FROM PAIR EYE WEAR.

Very very slow shipping. I can kind of understand slow shipping of the prescription glasses as they have to make them. However it's been 3 weeks now and I still don't have the toppers . I don't understand why it should take that long to receive the toppers. I got my temu order faster than these toppers which I haven't got yet and I put a temu order in on the same day as my toppers from pair eyeware . Temu shipped from China and Pair eyeware ships from California. And forget about paying extra for faster shipping. That's a joke. I'm just going to make a silicone mold and create my own toppers.

I received an email that they cannot make lenses in my prescription and now they are essentially holding nearly $300 hostage, trying to sell me $60 nonprescription glasses I have specified twice I am not interested in. I have stated to an individual named Jay twice to refund my card.

This is fraud. And people need to know.

I love pair eyewear! The glasses are the best quality I have ever seen, budget friendly, good options for base frames & you can get various of options for the toppers to change your look without breaking the bank! Coming from someone who has to have glasses because im blind as a bat & have to wear them all the time; I'm very self-contious and have never liked myself in glasses but pair changed my whole outlook & my confidence! This is just from the base frames alone that gives me my confidence, I receive my 1st topper today! I never thought I'd love glasses until I found out about pair eyewear! Thank you pair eyewear!

Sh*t glasses at an even sh*ttier price; only last about three months and the top-frames, or sun-shades get instantly scratched after only a handful of uses.

Brilliant product; I love my glasses!!! I have had no issues with this company since placing my first order back in September for a pair of glasses and three toppers. Everything was shipped in a reasonable timeframe, well packaged, and delivered to me in the UK. An item I ordered had not been received, so I contacted customer services and the missing item was sent out to me. Since my first order I have placed a further two orders of additional toppers. I have received so many comments on my glasses that I do not regret buying them at all, and they are a great conversation starter!!!

Took forever to get them and when I finally did the toppers fall off because of the magnets not being strong enough! They need to put stronger magnets on these! I barely wear them because I am constantly having to pick my toppers off of the floor! I am just so disappointed with this company.

Ordered a pair of glasses and two toppers in August. I like the glasses however the toppers are not good and their customer service is terrible. Non existent. They sent one topper and the other one backordered. This was in August. Now October and still not received. I reached out to them and after a week they now tell me the topper cannot be supplied and they send me a $25 gift card. I paid $35 for the topper. What kind of company works like that! Normally if they can’t support they refund. So 2 days ago I said I don’t want the gift card money back please. Still no response! Hard NO don’t do it with this company. Really bad.

I have ordered twice from Pair now - initial order with a couple of toppers and then another order with more toppers.

What I Like:
The virtual try-on aspect, the range or tops, getting a base sorted and the price (a pair of glasses costs me what a base and 10 toppers costs me, as a reference). The range of toppers is also fantastic.

What I Don't Like:
While the customer service team is responsive, unless you're about to complain, they can be dismissive of any concerns and be a bit too scripted. For example, my first order never updated once it was sent for delivery and I never received any tracking details. I only found out after I asked again where my order was at. When I pointed out that my order never showed it was being delivered, the agent apologised and said that it was likely missed and would get sorted. Two months later and it's still not showing delivered. While it's trivial, there's no point continually pointing customers to your tracking if it doesn't work.

For my second order, I did get sent tracking details. Problem is, they don't tell you that once it reaches Australia, they use DAI Post to finish the delivery locally, not DHL. DAI take a week minimum to deliver, even though it's in the same state. Their tracking has no option to give you alerts and the day it says its out for delivery, it's a 50/50 that you'll get it that day.

Update 13/10/24 - I actually got my order today, so I was surprised they delivered on a Sunday. I also got a confirmation of delivery a couple of hours later, so that's an improvement. But when I do another order, I'll continue to update if this is consistent.

Update 2/11/24 - I ordered another set of toppers a few days after my last review as a new set dropped. I feel like the experience is getting better - got the tracking details in a timely manner and DAI delivered it the day they said it was out for delivery. My account still shows that all three orders are out for delivery, and DAI only updates the delivery status of 'completed' many hours after its been delivered. I'm hovering between a 3.5 and 4 rating based on this latest experience.

Update 13/05/2025 - so I've now ordered quite a few times because I really do like the designs and it's a fun product. I've definitely seen improvements with delivery from DAI. The introduction of Rewards in Australia is definitely a value add. I'm almost at 5 stars for overall experience, but I want to wait a bit longer to see if it's consistent.

This company has amazing customer service. Return policy is incredible which is so great as you can’t physically try on the glasses. I will be ordering again and again. So happy with my experience.