Crown Jewelz - 500% up to £3,000 + 150 Cash Spins Avis 

by july this casino was MORE hassle than fun, and i started in january.

Uploaded the passport before work and the cashout was still frozen by friday.

the good news is the spins credit instantly. the bad news is they expire in 24 hours from credit, not from claim, so if you claim at eleven at night you have lost most of it before you start.

months of playing on a phone, in queues and on trains, and the conclusion is that the casino app is the weakest thing here by a distance.
the slots inside it run beautifully.
everything else in it is either broken or missing.
no deposit limit controls at all.
a cashier that fails on anything over a hundred pounds.
live tables that drop to audio and leave your bet running.
and it signs you out about twice an hour.
the same browser on the same handset does none of that, which rather says it all.

requested the payout with a lasagne in the oven, three days on, still silence

the two factor code arrives by text a minute after you ask for it, and the page gives you sixty seconds to use it

so you ask, wait, watch it expire, ask again

four loops of that before one slot opened!

saturday afternoon, rain, nothing else to do. opened the lobby. eleven of the first twenty tiles were games i cannot open because they are not licensed here. why they show at all is beyond me and they cannot be hidden.

the app doesnt show KYC status at all, only the site does. so on the phone theres no telling whether the documents were accepted, and the only notice is a message that lands in spam. found mine on day four.

the game selection here is perfectly fine, no complaints on that. so why does a £90 cashout need eight days and two document requests when putting money in was instant?

£70 cashout did arrive eventually, nine days though, not what the page said.

deposit limit.

set on monday. gone by friday.

no email, no explaination.

Zoe on chat, then Tom on chat, then an email from someone with no name at all... three people, three timescales, and the £160 payout has not moved a day closer.

Dan said the spins would land within an hour, that was thursday, still nothing

second time this has happend.
bonus credited.
bonus wagered nearly to the end.
bonus removed on the grounds of an irregular betting pattern that nobody will define for me.

the offer said no wagering on the winnings from free spins. the terms said the winnings from free spins are subject to 35x

those two sentences were on the same page, one under the other, on the same afternoon

i screenshotted it and sent it in. the reply told me the terms take precedence, which i understand, but then why print the other sentence at all!

a list, because it is easier than a paragraph

cashout, eleven days

bonus, voided on a clause nobody named

KYC, asked twice

support, five contacts, one answer

the games, fine throughout

thats the casino from january to july

Dan confirmed the deposit had reached the casino. the cashier on my side still read PENDING. he could see it, i could not, and there was no way for him to push it across. told to wait 24 hours. it is now 96.