Parkandridemanchesterairport Avis 

Do not ever use this company , shocking is an understatement , dodgy site cars damaged , add to pay for own taxi to and from so extra charge with basically cost us over £80 just in taxi as there was 5 of us , I will be taking this up with Manchester airport and others and the council themselves as this is actually fraud by deception complete liars taxi people told us they do it to everyone

Absolute cowboys, DO NOT USE!

Drop off site is on the dodgiest industrial estate that’s constantly blocked by delivery trucks and cars parked up the kerbs both sides of the road. Took us 20mins just to drop the car off. Shambolic admin - the guy wrote my number and reg on a scrap of paper and dropped it in a pile of similar notes.
Waited another 30mins for the single crappiest minibus ever to pick us up for the 10minute run to terminal. Good job we had allowed extra time!
Feared for my poor car as they drove it off the ‘lot’ to an unknown location as we finally set off.
On return, took 3 calls for them to answer. Then minimal information and hung up on while asking where to go and what time to expect them.
50mins later the same minibus and stressed out driver finally arrived, tore through traffic like he had a death wish.
Only saving grace is the car appeared fine & undamaged.
Cheap yes. Good value? Hell NO!!

Smart Park and Ride Manchester
WARNING do not use under any circumstances.
We where told to phone them 30 mins before dropping the car off - to be told they couldn't take us to the airport and we would be stuck.
They took our money but we had to make alternative arrangements at 0600 in the morning.
I tried to contact them following this on the 3/12/24 but they don't answer you back
DISGRASEFUL - KEEP WELL AWAY.
They are based in Ashford Under Lyne.

I can only speak from personal experience. We Have used Toad parking 3 or 4 times now and all I can say is we’ve never had a problem. Yes, upon entering the site you are confronted with large green houses and a rough road but nothing more. We were told where to leave the car and where it was on our return. The bus was more often than not waiting to take us to the airport and at most had to wait 20 mins on our return. Car has always been as we left it. Will continue to use it as nothing to really complain about.

Please do not book Toad Parking or Care Park as it’s known as on other websites. Giant potholes everywhere. Car was damaged & they didn’t own up to it. Unfortunately as we did not realise until we got home the next morning (as when we collected the car it was 11:30pm & dark) they take no responsibility.

Used this company a few times over the years but never again.

Arrived back in Manchester on the coldest night of the year and waited 45 minutes for our bus (their website and email confirmation both say the buses run every 20 minutes!).

When we eventually arrived back at the offices we asked why there was such a delay for buses that are supposed to run every 20 minutes. We were met with rude, abusive and aggressive staff who quite frankly could not have cared less. They told us the buses run every 30 minutes (not what their website / email confirmation says) and we must have just missed one - for 45 minutes? I don't think so.

We made a formal complaint and, after being ignored, went through SkyParks (original booking agent) and eventually received a reply that once again said the buses run every 30 minutes and we should have been "dressed appropriately"?

We have emailed again to ask them to clarify why they are now saying 30 minutes, why their staff felt the need to be so rude / agressive, and what difference theirs buses running late had to do with what we may or may not have been wearing - THEY HAVE IGNORED THIS EMAIL.

With so little concern for their customers and not having a clue what their own website promises this is a company we won't be using again.

We have used Toad parking previously and have had reasonable service but after our last experience I won’t be using again. After dropping the car we had to wait around 30 mins for the coach which just stood for ages waiting for more and more people to arrive and get on. We stopped at T1and T3 first and some people got off but loads more crammed on, by the time we got to T2 we could barely get to our cases and push our way off, no assistance was given from the driver. Never had an experience like it! Coming back was a similar affair where we just crammed ourselves on after about 20 mins in rain and wind, we just had to stand as the bus was so full. The staff in the cabin were all very good but we were disappointed on the whole and the drivers mirror has been scuffed. I don’t usually do a bad review but I will be paying a bit more next time and looking elsewhere, I’d encourage you to do the same.

If I could give 0 stars I would. Absolutely disgusting company. Please please please avoid at all costs and stop paying these imbeciles. Arrived at terminal 3, rang up to let them know we’re here; got told it’ll be 5 minutes. Stood waiting for 40 minutes. Called again to be told to go to terminal one and they’re there waiting. Walked to terminal one and had to wait a further 40 minutes. Called again and got shouted at through the phone telling us that “he’s the driver” and that apparently makes all the decisions. The driver arrived and again shouted at us because why did we go to terminal one when he was at three, clearly there is zero communication. Once we got in the car the driver tried to rip my backpack out of my hands, which for what reason I don’t know because it was comfortably in my lap. Sat in the pick up car and we all had to pay an additional £6 per person, which I find ridiculous as it should’ve been included in the full price. It only means that they are making customers pay this extra amount to put it in their pockets. We drove up to the parking meter on the exit and the driver asked me for my card to pay for it???? Honestly avoid this company because once we’ve actually driven up to my car, I noticed mud everywhere. The mud was on the seats, on the floors, the actual car. How do you get so much mud into the car if you’re just driving it to the parking lot? To make things worse our money was missing from the car, when we mentioned this they tried to gaslight us and blamed it on us. On the way out the guy spat at our car….I think I’ve said enough for everyone to just spend a little extra and not deal with people like this.

Having to do a chargeback through my credit card. Shambolic company. Tried to charge me twice which was flagged by my credit card company. Would avoid at all costs. The other reviews(ones that aren't paid) speak for themselves. There is a reason the company has 2 star rating. Will be contacting trading standards regarding their rogue operation. Requested a refund. Was told I could have half back and the other half would be kept as a fee for their service…that was mis-sold.

Update.
They charged me twice and then tried to take a third payment which my credit card blocked. Spoken with citizens advice who state the fee for cancellation is not acceptable due to no costs being incurred i.e stock that cant be resold. My credit card dispute team are working to either get the refund back from them in full or issue a chargeback with their bank so I will get the full amount regardless. I would urge everyone who has been charged to do the same

I just want to firstly say i did leave a review on Trustpilot as couldn't find the correct parking company i used to review them properly, but reading the NEGATIVE reviews on here and the same experience which mirror's mine, I'd say these are the cowboys.
I parked my car with Park & Ride Manchester Airport Styal, Wilmslow. 20-11-22 for 6 days, returning 26-11-22. I was absolutely appalled at the condition of my car when they dropped it off to me 6 days later at T1 short stay car park, my car looked like it had been used for off roading.
There was also evidence of more than one person in my car 3 in fact as the drivers, front passenger, and back passenger behind the driver's seat foot mats were covered in mud, the driver's seat and front and back passenger seats had mud on them.
I spoke to a guy that same night because the driver strangely disappeared sharply.... the number they gave me to call once you have landed, i called and spoke to a guy on the phone and complained, he told me to complain with an email to the booking email address which i did the next day. I also took a picture of my miles before i handed my car over and there was 11 miles on my car extra. The parking place was only 2 miles away.
My parking sensors were turned off, i had a pen in the car which had gone so been stolen. Yes, it might only be a pen but what rights do they have or think its ok to remove or touch anything apart from drive your car and return it.
I had to pay to have my car cleaned which was £10, also they sent me a txt the night before telling me i had been upgraded and the driver would meet me at T1 Short Stay car park, but yet ended up being out of pocket of £12 as i had to pay the driver £6 on pickup and £6 for myself to get out. Their original advert didn't say anything of that.
They replied the next day apologizing that my experience wasn't good and whilst i was away they had a lot of rain hence why my car was muddy, so what excuse did they have for the mud in my car, on my seats, extra miles on my car and things touched and played around with in my car, they offered me £15 back to have my car cleaned... The bloody insult of it and not once mentioned anything else.
Please do not use this cowboy outfit as other people have said, its all true!!!
If truth be known they shouldn't be allowed to trade in this way regardless of whether they are a 3rd party company, they should be monitored accordingly which they clearly are not.
I have emailed them 3 times so far and not once had a reply back.....

DO NOT USE THIS SERVICE!!!
FAKE REVIEWS. Don't trust their website!

Very unwelcoming site, on arrival we weren't sure if we had arrived at the right place, no sign posts up anywhere. Cars abandoned all over the place, not a secure site, no gate. Massive pot holes on all the driveways, not even a car park. The staff were very rude! Loads of people were stood waiting for shuttle bus, terrible organisation. Shuttle bus sounded like it was going to fall apart when it eventually turned up. We were charged 5 pounds per person for the lift rather than splitting it between us - scam!

Wish I could include photos on this!!!

Well, what can I say? I really am absolutely dumbfounded by the absolute shower of utter s**t of a so called "company".... I wouldn't even call it that! I booked via there website as it looked "professional" & a service that was trustworthy. On the day of our flight our 1st warning signs that this wasn't going to end well was the fact we couldn't find it! After driving around for approximately 20 minutes & constant calls to them, we eventually pulled into what I would call, "steptoes scrap yard", where there were cars abandoned everywhere in bushes & huge great big dirty pot holes. The guy who took my details in the shanty shack they call an office, told me they will park our car, I told him we would park it in a spot, to which he refused and said no they will do it. After VERY reluctantly handing the keys over ( which we didn't want to do but needed to get to the airport to check in?) we then had to wait for the the "minibus" to pick us up, turns out they only have 1 minibus that only takes 7! Eventually, after a stressful wait sitting with a sense of dread and fear looming over us, the "minibus" finally arrived. There were 2 families in the bus, and before we left he then demanded £5 from each car for the barrier at the airport, now I'm not the brightest star in the sky, but I work out that the barrier at the airport only goes up once??? So why £5 each car? He was pocketing the rest! when we eventually got to the airport he tried to charge my son £5 too as he was going to another terminal!!! To which he was politely told "get lost" There website states that the charge will be split, this wasn't the case but we just needed to get checked in, we all did. The saga continues but worse on the way back! Before I left holiday I realised I had no English money on me, I kindly txt the mobile number of the driver, explaining this and hoping they would be able to help, I even said I would meet him outside the barrier to avoid charges. I had no response from the txt, when landed at the airport, I rang the number, it just rang and wasn't able to leave a message as the mailbox was full! Which was worrying. After ringing constantly I got through, to an irate man, I again explained the situation he just kept saying "you need to pay me £6"! I said I haven't got it, phone was put down, I rang back AGAIN after spam ringing 12 times, he answered shouting at me. After shouting at me he saying "what do you want me to do about it" he then told me "MAKE YOUR OWN WAY THERE"!! and hung up!!! I rang him back and said someone had give me there card to use and to come get me, he said 15mins wait, we waited 45 minutes!! We then arrived back at steptoes yard, my partner was angry at the fact I was shouted at on the phone and literally nearly left abandoned at the airport, a service we had paid for too!!! He asked the guy in the run down shack who shouted at me, they all denied it and said it was "head office", head office??? .... That was the biggest laugh of the night!!! we then got given the key and no information to where the car was, we asked some men that were "supposedly workers" where the car was and no one knew, finally we found it!!! Car was filfy, leaves, bird poo and had a red paint door mark down the side from someone's car, now all of this was happening at 3am!!! These people make up a lovely "FAKE" professional looking website, they fool you into thinking the service they provide is exceptional, outstanding and customer service is key, the 5* reviews are also fake!!!! I WOULD AVOID THIS PLACE LIKE THE PLAGUE!!!! DO NOT TRUST THEM!!! FAKE FAKE FAKE!!! Only use if you want your car ragged around a dirty great dirt track and used as a rally car!! Frustrated, upset and angry are the only words I can use to explain how I feel about these cowboys right now!!! Disgusting attitude and behaviour!!!

DONT EVEN THINK ABOUT USING THIS COWBOY OUTFIT!
I absolutely guarantee you the 5 star reviews on here on self generated as there is absolutely no way!!!
I was expecting a simple park and ride as promised! Wow!!! Couldn't be further from that!
When I eventually found the place immediately got chills, you drive up to what looks like an abandoned house with cars literally DUMPED everywhere, brand new cars parked in bushes, craters etc....
I was greeted by a man who asked me for my keys, wasn't keen on this at all, he explained they may be required to reposition them whilst we are away, on that note watched one of the goons bounce a nice new range rover straight over some massive pot holes without a care!! To be honest wanted straight out! But my flight was only 3hrs away haven't got the Time! This is what they prey on as no sensible person would willingly leave their car here!!!
But I had to, then noticed a number of people waiting for transfer, was told BUS is on the way, arrived a beaten up mini bus that seats 7!! That's it! I asked if there was another, told no, its a 15-20 minute turn around!! How ridiculous!!! Had to wait another 25 minutes, so was nearly late for check in, AND THEN there's the mystical "barrier charge" there is a £5 charge to enter the drop off points, it states in email this will be split with occupants, however...the driver demanded £5 off each individual car party on the bus, leading to arguments, in which they threatened to just not take us!! You will get this same CON on the way out as well!!
ON OUR RETURN... the s*** show continued, couldn't get the driver to answer his phone, when he eventually did my partner struggled to understand him, to which he actually started to shout at her and say get a taxi!!! After at least 5 phone calls and over an hour of waiting a beaten up back cab appeared, didn't open the boot, help with cases, just focused on the £6 outward barrier charge! Also all the way back driver was answering his phone, mostly angry customers wanting to know where their lift was!! Got back to the scrapyard/drug den down a dingy Lane, to which they handed me my keys told me its over there! Where??? Tried to ask 2 clueless goons in the scrapyard, kept telling me to get my key, which I had!!! So just walked around this pot hole strewn, muddy field to find my car which was covered in mud and bird poo! Couldn't wait to get put of there!! YOU'VE BEEN WARNED!!

First and last time we use this services. What a disappointment, The facilities are shambolic to say the least. The Toilet is absolutely disgusting and the office looks all but derelict. On our return to T3 we called and were told to go to T1 short stay, Taxi picked us and another group up Taking £6.00 off each party for one exit. An easy £6.00 made on top of the parking fee. The driver even told the other party they did not need to put a seat belt on a child, she can sit on mothers knee, no problem, he said... As we exited T1 short stay his mobile rang and he answered by picking up the phone as he drove one handed, He did this twice on the short trip back to base, ignoring My comments about safety... Unbelievable. On picking the car up it was a disgrace, covered in Bird Poo and Tree debris, dust and muck we expected not everything else.

Absolutely terrible 'service' do not use at any cost! The appearance of the website makes you think that this will be a professional service, don't be fooled as we were! We arrived at some random lane in the middle of a wooded area and had to call to see if we were in the right place! There's hardly any signal, and you drive into what essentially looks like a scrap yard and the customer service building looks like some sort of drug den! We then had to wait in the car 'for 5 minutes' which turned in almost an HOUR for what was our transfer to the airport. We were almost late for our flight! You then also have to pay an extra £5 per booking for an 'airport transfer fee' which, if you don't have cash has to be transferred to some random drivers personal account. On the way back it was the same deal, and we had to wait half an hour to be collected. You can also hear the driver answering calls to other customers (whilst driving I might add) and telling them that he's in the queue to get into the carpark when he actually has to drive the 15 minutes to drop us off and go back so those customers would be waiting at least another half an hour. When one of the customers who was in the car with us questioned about the extra charge they had to pay, once we got back to the actual car park they seemed to be trying to charge him an extra £20 'for being rude' and wouldn't give him the keys to his car back. Thankfully we had already had our keys returned so we went searching for our car, which was parked in the bushes and covered in mud. I wish you could upload pictures to the review so that you could see what a state this place is. Cars parked everywhere and some even parked on the road outside! This is a total cowboy scam. AVOID LIKE THE PLAGUE!!!!

Do not use this car parking. When I booked the parking it never mentioned that you had to leave the keys. The website doesn't give a true representation of what you will get as a service. When we arrived there were cars parked all over the place and looked like they had been dumped. I asked the gentleman whether I could just get a space out of the way as I wasn't willing to leave my keys. He got really annoyed with me and angry and started arguing with me that he didn't have time for this and if I didn't want to do it just leave and get my money back. I ended up leaving, as it felt completely risky to leave my car in their hands. I have tried to get my money back but haven't got it. They literally scam you into leaving your car and drive the vehicles irresponsibly. I watched them move the cars and they did not treat them well at all. They nearly drove into my car, when I was leaving. All the parked cars were parked along the road side and dumped wherever there was a space.

Worst parking experience of my life. Flight was 8:15am but as I was coming from Scotland I arrived about midnight the night before. The first thing I noticed was cars were all over the place and it looked more like a scrapyard than a parking service. Many cars backed in to bushes or between trees in very muddy ground. When I got out the car, the building they were based in looked like something out of a horror movie with flickering lights and doors lying wide open. Place was absolutely filthy with rubbish everywhere and looked like a squat or a drug den. Found two Asian guys sitting at the back on a manky couch and they asked me to provide my keys. As I was early for my flight I told them I would sleep in my car and they said that was fine. I kept my engine running while I slept to charge my phone and a couple of hours in, I turned the ignition off and went back to sleep. Unfortunately as I didn't remove my keys, I killed my battery. Once I realised I went in and asked for help and they said yeah, yeah, yeah and then disappeared and didn't help. At this point there was about 15 people waiting for a lift from their 5 seater minibus and I was concerned with missing my flight so when got the chance, I got on the bus and left. He told us all that there was a £5 charge per car for the drive which I hadn't realised (this is in the confirmation email but any other parking firm includes that in your costs).

On my return I called and was told they would meet me at a designated spot. This was fine and I got on. I tried to explain that my car battery was dead and he interrupted me and told me to give him the £6 fee they charged for the return journey, I gave him a £20 note. Another couple then got on and said they had no cash but he said card was fine. At the barrier, he took their debit card and used it to get through. We then return to the House of Horrors and they give me my keys. I then find that they had rolled my car from its original place and dumped it in bushes which I had to step through to get to my drivers seat. This was around 3am and by this point my car was absolutely filthy and covered in birdsh*t but I just wanted away. The guy then brought over a car and we did the jump start and my car got going straight away. I then asked for my change from the earlier charge and he handed me two fivers. I asked where the other 4 quid was and he shrugged his shoulders and said he didn't have four pound coins and walked off. I got in my car and drove out but instantly could hear that there was something dragging from the back of my car. It was a tree brach that had got stuck in my boot when I was trying to get away hastily. This gives you an idea of how closely surrounded my car was in vegetation. I then stopped my car to remove it but by my own error (again) I turned the engine off and the battery was flat again. I went back inside and apologetically asked if he could help me start it again. He then basically told me to get lost and that it wasn't his problem and he wasn't interested and I would need to get a call out. Thankfully for me, my car was dead right in the middle of his road so unless he helped me then nobody else would be getting in his car park. I went back outside and another guy driving a car up (worked for another company who shared the space) and started hammering his horn and shouting at me to move my car. I explained I needed help with the battery but he was more interested in shouting and ranting on the phone with someone else. As his car was directly facing mine, I eventually convinced the two of them to use it to get mine going. They said they didn't know how to open the bonnet on a Mercedes and then abandoned helping. The first guy then gets another guy from the other company over to help. The guys asks me what the problem is, I tell him, he said no bother, gets a car, I'm sorted and away I go at 4am to drive all the way to Glasgow.

Don't park here unless you want third world standards of courtesy and customer service. Horrible people and absolute rip off merchants. Dont be fooled by the decent appearance of the website, the entire experiemce was truly awful. The only good thing of the experience was that the guy p*ssed me off so much that it kept me awake for my drive home. AVOID!!!!

Don,t make any mistake to park your with this company in Manchester. When i came back on holiday my car was badly used and very mucky with mud on all over the seat and carpets. Also they have been smoking in the car, issues with alarm trigger on my car and they didn't realise i took picture of my dash board before leaving. Used 253.1 miles off the clock mileage.it was ridiculous and no one gave me any answer why. I wish i can give them no star.
if you are about to park your car at this point try to avoid or take proper proof.

Great service friendly punctual and well priced