Parker Knoll Avis 

On delivery of our Chicago sofa, we noticed it wasn't level to the floor, one side being higher than the other. We notified Rogers of York who arranged for a technician to call, through Parker Knoll, for an assessment who, on stripping it down told us the frame had been broken, probably by dropping. He offered to repair it which, we declined, and a replacement was made for us. Accidents will happen, but at no point was an apology offered, or a courtesy call made to make sure we were happy with the replacement. Not a very professional service.

Rob arrived promptly and quickly assessed the problem. He tried to fix it for us but realised it was not possible and that new covers were required. These were quickly ordered and we have been kept up to date and a fitting slot booked. Rob was very pleasant to deal with and I appreciated him taking off his shoes as it was wet outside.

Very pleased with the quality of the suite we bought.
The only thing we felt that could be better, would be to include the arm covers as they are more vulnerable to wear and tear, considering the price of this furniture.

Very pleased with the quality of leather.The recliner motors are very quiet. The support and comfort of the cushions is excellent.

Robert Green came to service a small fault with our sofa. He arrived on time and took great care when he entered our house. He was very polite and friendly and sorted the problem quickly. Very happy with the result.

Robert came on time to repair our settee frame.
He explained what he was doing and showed me the the results.
The frame is secure.
He was polite and unobtrusive throughout.
Many thanks

Rob Green was a star. Knowleabke, friendly and helpful. Nothing was too much trouble for him.

Excellent repair. Pleasant guy. Very happy with result. Highly recommend

Had two tech guys come out today to check our Manhattan as i’ve been struggling to get comfy on it for the past year, unfortunately they couldn’t do anything as the foams are all one hardness from the factory, but they did advise on placement of cushions behind the back cushions and it has helped, not ideal but it seems to work better than loose cushions in front, we’ll see how it copes over the coming months.

Robert Green arrived promptly today to inspect fault with our newly delivered Parker Knoll recliner chairs.
A friendly & approachable technician & obviously very experienced.
He explained everything in detail and was prompt with his report back to us.

My sofa, chair & storage stool are absolutely beautiful. They look amazing and very comfortable it good to buy British.

Reclining sofa bought February and one side has stopped reclining a few weeks ago.

Very efficient work by Robert. Thank you.

Steve Perberdy from Parker Knoll came out to look at our 6 month old suite which had started sagging at the edge. Steve was courteous and very professional. He stripped the seat back and replaced the padded cushion and did not leave until we were totally satisfied with his work. Great job Steve and thank you.

Long lead time for items manufactured in Uk. Its same as ordering from overseas.
Single settee i wanted control panel on the left hand side[ for heat and power reclining]. Was advised this option is not available. Yet on my two seater large settee there is control panel on both sides

After 10 months old , the back cushion of the reclining chair cover split . I contacted the company where we purchased the suite from about the problem who in turn contacted Parker knoll . They called us and gave us a date to carry out the repair . Robert Green ,the service engineer called us on the day and arrived on time to carry out the work . I expected him to just remove the cover and repair or replace it . He actually fitted a complete new back . I am really pleased with the service that they have provided and Robert was very pleasant whilst doing his job .

Had Rob to look at a couple of minor issues on two chairs. He arrived nice and early, very pleasant, resolved the problems and left us with a smile 😊. Wish more people in retail were as pleasant, well done 👍

Parker Knoll can always be relied upon to produce quality furniture.
We love our new leather suite.

Updated today 29/10/26 following a further visit from the very nice upholsterer Robert Green he has installed even more padding and finally it feels a lot better on the seats that still did not, however saying this I still believe in my honest opinion Parker Knoll quality has massively dropped and I cannot recommend them to anybody from my personal experience, even now one chair is failing in the back padding with a crease to one side that there seems to be no solution to fix. I am thankful they agreed to fix the issues out of warranty with poor quality interiors being pretty awful from very early after purchase. I have only had this furniture for two and Half Years and it was by no means cheap, apparently I purchased it May 2024 but I cannot recall the delivery date I need to check that and within around 6 months the sofa was a mess sunken on both seats of the large sofa, please check the complete honest review regarding our experience for more information. The only reason I went from 2 to 3 stars is due to there attempts to fix our furniture.

(Original review) We regretfully bought a Parker Knoll suite from a company with electric recliners 2024. Very poor quality, insufficient padding in seats and back rests, foot rest not like any other ever owned it sits too low, material wears really fast on the backs, the whole suite has insufficient padding I sink into the chair seat far too much and am only 9 stone, my husband is heavier and his chair is falling apart only two and a half years old and we are already replacing this whole suite a total waste of a lot of money, they only give a 2 year warranty on padding I now know why. We had to request a repair within weeks of purchase because the sofa seats sank to one side on the large 2 seater sofa on both cushions, they claimed it was our fault because we are supposed to only sit in the centre of it not sit to the side, are they serious, that is where you reach for the recliner buttons and where arm rests are? who even sits in the middle of a large recliner sofa seat that is a very unrelaxed way to sit. In my opinion most people lounge on a sofa to relax? Padding was increased on the sofa seats after I dealt with it through the shop where we purchased it but told we could not claim again and it started to fail again after very little use? I definitely would not recommend them to anybody. Updating 12/11/2026 Parker Knoll sent out an upholsterer today to fix the issues with the whole suite they changed the padding in the chairs replaced a motor and also changed and increased support in the sofa, cleaned up any problems with the material fraying on headrests but saying that, it is exactly the same padding they apparently only do 1 type? I really don't see how it is going to make any difference long term will we be in the same position in 2 years or sooner. Robert Green was brilliant at his job a really nice person and did what he could to make things better. I am keeping the chairs in my conservatory and giving the couch to my son so only time will tell. Second update of the day sat in my chair for one night and exactly the same as before my husband's chair is well better after the work was completed considering there is only 1 type of padding? It feels like it was padded more today than mine? There is literally zero improvement in my chair my husband tested and confirmed they are different mine is nowhere near the same as his I am sinking to the springs again. So 1 star again unfortunately. I had hoped this visit would solve everything but it hasn't.

Robert Green ( service technician) visited today to correct some minor flaws on my new sofas. Very polite, helpful and did an amazing job. Very happy 😃 Please pass on our thanks to him