Parker Knoll Avis 

I contacted Parker Knoll and corresponded with Corinne .
She responded to my email almost immediately.
I have inherited my Grandma's Parker Knoll sofa and one of the casters has broken.
Corinne has sourced the replacement caster and is posting it to me, all free of charge.
I am blown away by the service provided
Thank you so much!

Daniel arrived promptly at nine o'clock and was very nice and polite he was fully aware of our problem (cable issues on our reclining sofa) he had the job done in no time and was very good with all the rubbish taking it away with him.Prompt polite and provided a great service we were very pleased highly recommended.

July 2024 ordered Parker Knoll suite from Russell Dean.

Service received from Robert Green, Service technician was very good who was punctual, polite, pleasant and respectful and did a great job of ‘de-bobbling’ – thank you Rob.

The same cannot be said of Parker knoll ‘management’, to say I am disappointed and disgusted by their attitude is an understatement. I was told this fabric does ‘bobble’ – therefore I think I should have been informed of this when purchasing the suite. They also said they hadn’t had any complaints about it before – (slight contradiction there?!) I was informed it was out of warranty for the fabric in February 2026 and should have contacted them earlier – unfortunately my husband died in February 2026 and leading up to his death I was caring for him at home and the ‘bobbling’/arm cover took a back seat.

Since buying the suite in July 2024 I have had to have a replacement seat cover (December 2024) and replacement arm cover (June 2026) both due to fabric coming apart where stitched.

Also in 2026 more ‘bobbling’ appeared on various parts of suite – not confined to seating areas but where side of cushions touched each other (settee) and the side of the arms but also on the back cushions where contact was made with the arms (settee and two armchairs).

Parker Knoll didn’t really want to know and suggested a ‘de-bobbling’ machine and they would do it free of charge!!!! The machine was one used to de-bobble woollen garments!!!!

I made it clear I wasn’t happy at all considering the amount paid for this suite, and also what if it happens again – they said they couldn’t say about what may happen in the future.

Beautifully upholstered and solidly made quality fully automated suite for a 5* well supported reclining experience.

One of the feet on our Parker Knoll chair snapped a screw which attached the brass wheel to the wooden leg. I contacted customer services and they agreed to send a new chair leg at no customer cost. Great customer service and much appreciated by us. Thanks.

Bought a Burghley large two seater settee a few months back. Retailer very helpful, delivery perfect, Settee makes you sit very upright, but you are not at all relaxed in any way.

Both chairs arrived within the delivery timescales and were unpacked expertly by the delivery guys. They gave a brief overview of operations which was helpful.

Suite not very comfortable but I am happy to see if the cushions soften

Steve Peberdy was our Engineer. All I can say is, What excellent customer service. He arrived earlier than scheduled and was very professional and courteous. He found the issue very quickly and solved the problem on my swivel reclining chair and took measures to ensure that it would not happen again. Thankyou Parker Knoll, he is a credit to the organisation.

Quick response to my problem, very nice and helpful on the telephone
Followed by a visit from Robert Green one of the engineers with Parker Knoll.
Very pleasant and respectful and solved the problem easily

We bought our furniture through Cousins who, with Parker Knoll, met the delivery, cost and quality expectations set when first ordered.

Great service, from ordering to delivery. Our first Parker Knoll, so far so good, it's very sturdy, comfortable and pretty good looking too, hoping it will give us many years of service.

Quality brand that did not disappoint, great choice of styles and fabrics, arrived earlier than expected, worth paying a bit more for such a good quality item.

Helpful and knowledgeable staff. Quality product timely delivery.

Brilliant service from Steve Peberdy of Parker Knoll.
Arrived on time and sorted out our chair. Really quality service from Steve and Parker Knoll

The recliner was not functioning, and the call to my retailor was quickly followed by an appointment arranged by Parker Knoll. The engineer who arrived (Steve Peberby) was on time, very efficient, pleasant and obviously a person who had served time in the products that he had to deal with. A journey from Lincoln to Lancashire with the right engineer, must indicate a quality customer service.

Lovely comfy sofas. Real quality. Very well made. Perfect for our back problems. Seat not too deep. Seat not too low.

Contacted Parker Knoll regarding our new Chicago two seater recliner. The arm on one side had a slight ridge noticeable in the light. My concern was this would show a wear mark over time. Photos sent and a representative was sent out to check if this was a fault. Steve Penerdy came out. He assessed the arm and ended up taking the whole sofa arm apart to find a manufacturer fault. He remedied this problem. The arm is perfect and matches the other side now. He worked very hard keeping the area clean and tidy. He was extremely polite and checked our dog would be ok with the noise of the compressor. I am very pleased with his work and assessment of the sofa.

5* service from Robert Green he arrived promptly on time very polite greeting.
Corrected the issue I had with my sofa with a lot of care and attention to detail

You promised to pass on my enquiry reference arm covers for our recently bought suite but I had no response whatsoever! When I was told covers weren’t made I’d asked if it was possible to buy some material instead. Never heard from Parker Knoll again - not even a NO!
When one considers the cost of the suite I find this extremely bad customer service.