Parking.com - SHOE Avis 339

I received a "ticket" nearly two months after I parked there, followed by a letter from a collection agency the day after the ticket. They make it very hard to dispute, as they demand the receipt for proof. I asked them to prove who's car I paid for due to the CC charge from them. They weren't receptive. Luckily I found the receipt I thought I deleted. I will not park in their lots again!!!

I enjoy this parking lot. What I don't like is that I cannot get my Parking.com app to work when I arrive at the lot.

Lanes too narrow. Hard to get around.

SP+ Corporation have sent me a Parking Violation Notice despite the fact that I paid over and above the parking time!!! I am extremely annoyed at this. What kind of service is this? Obviously I'll be disputing it, but, what kind of customer service is this? Not cool.

Signage says $9 all day. This implies $9 to park for the day, not $9 an hour which is what I had to pay. This feels like intentionally misleading signage, and it should be changed. Clear, obvious notification of actual pricing should be implemented.
Will never use this lot again.

$30 to park for 45 minutes.

I had to pick someone up from the MEPS office downtown. The sign said $9 for all day parking. Upon entering the lot, there is nobody attending. You must scan a code and pay. I found a spot and pulled my phone out to scan the code to pay. Mind you, you park first then scan the code, then enter your license plate number. I wasn’t sure how long I needed to wait so I put for 2 hour parking. I thought no big deal - it’s $9 for all day, even if I only stay for the 2 hours or have to extend… to my surprise when I scanned to start payment it was $29.90. There was no options to change - it was straight up $30. Very dissatisfied but I had no other choice since I didn’t know the exact time and there was no street parking available.

Convenient

It was convenient to be able to pay online. Would be nice to have a worker present to assist people who aren't used to the process.

I have multiple vehicles in my account and I could not switch it after I paid for it. I didn’t realize i had the wrong vehicle until I hit submit/pay.

It was raining. All we had to do is go inside at the Blues game and put the credit card information in.

The gentleman in the booth was very helpful with everyone coming in.

The location of the parking lot to enterprise. It feels safe to park there and easy to walk to where you need to go. The cost is also affordable.

Historically I pre-purchased my parking pass prior to arriving at your lot. I’ve sent 3 emails asking why this is no longer an option with no response. It’s a hassle and confusing acquiring a pass at the venue as I get queries about hourly versus event based rates. Also, not all of the St Louis Blues games are identified as events on the app? BTW, nothing else is going on that would cause this disconnect. So, it’s harder to do business with you currently than historically and I’m looking at options for alternate parking

Easy to pay, although I was running late and it was cold.

i got charged twice for one parking session

It's too much of a hassle and takes too long to do this. You need a parking lot attendant to speed up the process.

I liked the ability to use my smart phone to make payment. Since the receipt is emailed to my phone there was no receipt to place on my dash. I was a little concerned about that. Otherwise the experience was great.

It's good experience, but the way to pay needs someone like a teacher to show new people how to pay by using phone.