PÄRLA Oral Care Avis 213

TrustScore 4 sur 5

3,9

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Noté 1 sur 5 étoiles

I did not get the whitening results I expected from the toothpaste. I have been trying to return my order for a week and a half now. Customer service is non-responsive at best and completely unsatisfa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I absolutely LOVE the pärla tabs! These mouthwash tabs are so fresh and good, they make my mouth feel clean immediately.

Noté 5 sur 5 étoiles

I started using the Pro tablets and Mouthwash tablets about a year ago and love them, my dentist and hygenist approve too, and my teeth always feel clean. My husband couldn't get on with the concept,... Voir plus

Noté 5 sur 5 étoiles

Fantastic for teeth cleaning, used for few years now. Easy to use one tab each time, and measure what’s needed eg for holiday. Dentist always compliments my tooth hygiene and cleanliness, only need h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté

Écrit par l'entreprise

PÄRLA is a sustainable, ethical and effective choice of toothpaste that looks after your smile – and the environment too! It ticks all boxes for eco-friendly tooth care! Good for you and good for the environment!


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

213 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Noté 1 sur 5 étoiles

I did not get the whitening results I…

I did not get the whitening results I expected from the toothpaste. I have been trying to return my order for a week and a half now. Customer service is non-responsive at best and completely unsatisfactory. Do not order products from this company.

29 mai 2026
Avis spontané
Logo de PÄRLA Oral Care

Réponse de PÄRLA Oral Care

Hi Sarah,

Thank you for taking the time to leave a review, although we are truly sorry to hear you feel disappointed with your experience.

We absolutely want you to be happy, and we are concerned to read that you have been trying to contact us without receiving a response. We cannot currently locate an email from you, so please could you email us directly at info@parlaoralcare.com with your order number, and our team will look into this as a priority.

Regarding whitening results, our whitening toothpaste is designed to support a brighter, healthier-looking smile through consistent daily use. It helps to gently remove and reduce surface stains, while supporting enamel health with dentist-approved ingredients. However, as with all non-peroxide whitening toothpastes, it will not dramatically change the natural shade of your teeth in the way professional bleaching treatments can. Results can vary depending on the type of staining, diet, oral hygiene routine, and how long the product has been used. For best results, it should be used twice daily on an ongoing basis, alongside regular dental hygiene appointments.

That said, we never want a customer to feel unhappy or ignored, so please do email us at info@parlaoralcare.com and we will do our very best to resolve this for you.

Best wishes,
Hayley

Noté 5 sur 5 étoiles

I was sceptical but......…

I saw the whitening toothpaste and the tabs on offer at Waitrose even though I go to my hygienist every 6 months and have very minimal plaque my teeth do pick up stains I have tried so many whitening toothpastes strips mouthwashes etc., none seem that effective so I was sceptical however, the tabs seem to work I struggled a bit at first I thought chewing them created too much saliva and I thought I was wasting a lot spitting it out so I started crushing them and mixing with the whitening toothpaste I have noticed a difference for sure, my teeth do look whiter with daily use, but the most noticeable part is how clean, fresh and polished my teeth feelfor me it has been an unexpected but excellent result

10 mai 2026
Avis spontané
Logo de PÄRLA Oral Care

Réponse de PÄRLA Oral Care

Thank you so much for taking the time to share your experience with PÄRLA. We’re delighted to hear that you decided to give our Whitening Toothpaste and Toothpaste Tabs a try, and even more pleased to know that you’ve noticed such a positive difference!

It’s wonderful to hear that your teeth are looking whiter, but also that they feel so clean, fresh and polished. That beautifully clean, just-been-to-the-hygienist feeling is exactly what we hope our products help deliver.

Thank you again for your kind words and for choosing PÄRLA. We really appreciate your support.

Noté 1 sur 5 étoiles

Terrible metal tube.

Terrible metal tube.
Cracked open and leaked everywhere.
Avoid!

15 avril 2026
Avis spontané
Logo de PÄRLA Oral Care

Réponse de PÄRLA Oral Care

Hi Phillip! Thank you so much for sharing this feedback with us and we are so sorry to hear that your tube leaked. We would love to explore this further and of course, offer you a replacement or a refund for this tube. Please could you email our team at hello@parlaoralcare.com and we will get this sorted for you right away! Best wishes, Hayley

Noté 5 sur 5 étoiles

Really happy with my experience so far

Really happy with my experience so far. The products feel high quality and the brand has a nice, modern approach to oral care. The website is also clear and easy to use. Overall, very positive.

10 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Product and Company

Fantastic website, easy to use and plenty of information.
Order arrived quickly and was nicely packaged.
Customer service proved to be excellent.
Product easy to use, ideal for taking on holiday, great tasting and appears to be effective.

4 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Perfectly Parla

Love these tablets ..really happy with Parla as a company and their customer service is excellent.The products work for me and if I’ve ever run out and had to use an alternative I notice it on my teeth so will be using them for the foreseeable

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

A good product all round

The tablets are crunchy, taste good and my dentist confirms my dental hygiene is excellent. It’s good not to be contributing to plastic waste. The company is responsive to queries.

26 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Made teeth sensitive and gums recede.

I wanted to love it, but after two weeks of use it made my teeth very sensitive, as I believe it caused my gums to recede (especially front bottom teeth). I'd not had issues with sensitivity prior to using, so can only put it down to the toothpaste tablets. Such a shame as it sounded great, but it's just not right for my teeth or gums.

22 février 2026
Avis spontané
Logo de PÄRLA Oral Care

Réponse de PÄRLA Oral Care

Hi Gemma,

Thank you so much for giving PÄRLA a try and for taking the time to share your experience - we’re really sorry to hear this.
Tooth sensitivity and gum changes can feel quite alarming, especially if you haven’t experienced them before. While our formulations are designed to be gentle and supportive for oral health, we know that everyone’s mouth can respond differently to new products, and it sounds like this hasn’t been the right fit for you.

We’d really love the opportunity to make this right for you. If you’re open to it, please drop us an email at hello@parlaoralcare.com so we can look into this properly and find a solution - whether that’s recommending a more suitable option for sensitive mouths or arranging a refund.

Thank you again for your honest feedback - it truly means a lot and helps us improve.

Best wishes,
The PÄRLA Team

Noté 2 sur 5 étoiles

Great product, poor customer service.

Great product. Pricey but almost unique in the market. Sadly customer service is very poor. I have been trying to have a joined up conversation with Parla about my payment method and an offer that I had received and was lost because I was emailing customer service about my payment method.
There is no phone number.
Meanwhile I am bombarded daily with standard texts and emails telling me to change my payment method.
I have emailed four times, twice marked as a complaint but I have just today in a standard email been told that my subscription has now been cancelled.
Such a shame. I realise that this is a small company but they need to be more accessible and responsive.

4 mars 2026
Avis spontané
Logo de PÄRLA Oral Care

Réponse de PÄRLA Oral Care

HI Mary,

Thank you for your honest feedback - and we’re really sorry for how frustrating this experience has been.

It’s clear we’ve fallen short here. You should never feel like you’re chasing us or getting automated messages without your situation being properly handled, especially when you were already in touch trying to resolve things. We completely understand how disappointing it must feel to have your subscription cancelled in the middle of that.

We’d genuinely love the opportunity to put this right for you. If you’re open to it, please email us at hello@parlaoralcare.com with “FAO: Customer Care” in the subject line so we can pick this up as a priority, review what happened with your payment and offer, and get everything reinstated correctly for you.
We’re also taking this feedback seriously internally - we’re a growing team and improving responsiveness and joined-up support is something we’re actively working on.

Thank you again for taking the time to share this, and we really hope we can turn this around for you.

Best wishes,
The PÄRLA Team

Noté 1 sur 5 étoiles

Tube and top awful

At first was pleased with the product. After a few uses found the tube very annoying as it was not as good as other manufacturers who also have tubes that can be recycled. The screw on cap is fiddly to use and you get a silver rim in the toothpaste when squeezing the tube. Will not be using again. For the price everything should be consumer friendly.

4 mars 2026
Avis spontané
Logo de PÄRLA Oral Care

Réponse de PÄRLA Oral Care

Hi Lynn,

Thank you for your feedback - we really appreciate you taking the time to share your experience.

We’re sorry to hear the packaging let the product down for you. You’re absolutely right that everything should feel easy and enjoyable to use - not fiddly or frustrating.

The good news is that we’ve already made improvements. Our PRO Whitening paste now comes with an updated lid designed to be much more user-friendly, and we’ll be rolling this out across our Enamel Protect next, followed by our Probiotic range.

We’d genuinely love the chance to make this right for you. If you’re open to it, please email us at hello@parlaoralcare.com and we’d be very happy to send you a tube of our PRO Whitening paste with the new lid to try.

Thank you again for your honest feedback - it’s helped shape these improvements.

Best wishes,
The PÄRLA Team

Noté 2 sur 5 étoiles

Tried the toothpaste in aluminium tube.

I bought the new toothpaste in aluminium tube. The toothpaste is great but dispensing is fiddly with the small screw on top. The main problem for me is that after a while, I noticed grey streaks in the paste from the aluminium. A lot of grey matter came off the screw top, inside and out, when I wiped it. As a result, I have discarded it and gone back to my usual brand.
I also want to say that I did try the tabs for quite some time but cancelled my subscription when I kept getting what seemed to be a different tab each time, sometimes with pink specks in, sometimes smaller than usual. I lost trust in the product. The customer service leaves a lot to be desired also.

24 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Very quick replacememnt for lost order

The courier failed to deliver my order. I got in touch with the courier and PÄRLA. The courier were less than helpful and have still not actually given me anything resembling a helpful answer. However, I received a very quick reply from PÄRLA saying they had sent me out a replacement, which this time did arrive.
I switched to their Bio Balance toothpaste (from Oral B) a couple of months ago and I am very pleased with it so far. I feel it has helped to improve my oral health and the metal tube is easy to use and more sustainable.

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I have been using both the Parla pro…

I have been using both the Parla pro whitening tablets and paste for about 8 months now. (I use a tablet in the morning and paste in the evening).
My mouth feels fresh after brushing and I have definitely noticed that my teeth have become whiter. The mouthwash tablets have both a fresh taste dnd are convenient to use on the go. I’m glad I found this product it is now my favourite by far.

10 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Incredible customer service after payment mixup.

I have used Parla’s pro toothpaste tabs, toothbrushes and mouthwash tabs for a couple of years now as I wanted to find more sustainable ways of living without spending more or making life less convenient. PÄRLA ticked all the boxes and I’ve been very happy with the results. However I have been blown away by their incredible customer service this week, after a mixup with my payment card on my repeat order (all my fault) I accidentally ordered a second batch of tabs which they refunded immediately, when the refunded tabs arrived at my home I offered to return them but incredibly, despite it being my mistake, they said I could keep them as a gesture of goodwill!
What amazing service! Above and beyond!
If I could give them more than 5 stars I would.

14 novembre 2025
Avis spontané

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