Partridge BMW Avis 

I purchased a BMW 330d Touring from Partridge BMW Hampshire in November 2025, expecting the standards promised by the BMW Approved Used programme. What followed was one of the most professionally disappointing experiences I have encountered.

Before purchase, I sent a written enquiry specifically requesting confirmation of tyre brands and tread depths, as xDrive vehicles have strict rolling circumference tolerances. I was assured everything was compliant.

Upon collection, I discovered the vehicle had been supplied with mismatched tyres that exceeded the manufacturer's rolling circumference tolerance for the xDrive system—a configuration that poses a genuine risk to the transfer case and drivetrain.
I had to provide the dealership with the technical data myself and argue for several days before they finally acknowledged the error. This was not a cosmetic issue. This was a mechanical safety failure that should have been identified during their so-called "120-point inspection."

During handover, I was subjected to sustained pressure from multiple members of the sales team to award "10/10" scores in the post-sale customer survey. Specific references were made to staff bonuses and targets, creating an expectation of a flawless handover experience.

The reality was the opposite. The vehicle required immediate rectification for multiple defects including the tyre mismatch, a persistent clicking/creaking noise from the driver's door, and a missing M Sport wing badge.

The dealership confirmed in writing that an Inspection Service would be completed as part of the vehicle preparation. This was not carried out. When I challenged them weeks later, they initially argued it wasn't due until June 2026—despite their own written confirmation.

The vehicle was collected on 27 November 2025 and held for nearly two weeks. During this time, communication was poor and I was left in a loan car with no clear timeline.

On 10 December, the Service Retention Specialist emailed me with written confirmation that the door noise had been "fully resolved following extensive testing."

I collected the vehicle. The noise was still present—audible immediately upon driving, exactly as it had been before collection.

After weeks of further correspondence, I requested a 12-month warranty extension to provide reassurance given the preparation failures and the inability to resolve a straightforward door noise in two weeks of workshop time.

This was refused. The dealership eventually agreed to cover repairs at my local BMW centre—but only after I spent hours managing the administration that should have been their responsibility.

I escalated the matter to BMW UK Customer Services. After review by their "highest point of escalation," they made a meagre offer £200 of Approved Centre Credit as a "goodwill gesture."
This equates to less than the cost of a single service and does nothing to address the fundamental issue: I cannot trust that this vehicle was prepared to the standard promised.

If a dealership cannot identify a basic tyre compatibility issue—despite a specific written enquiry—and cannot resolve a door noise in two weeks of workshop time, the "120-point Approved Used inspection" is evidently a tick-box exercise.

I have been a BMW driver for years and expected better. I cannot recommend this dealership to anyone who values transparency, competence, or customer care.

The sales team prioritised securing a 10/10 survey score over actually delivering a 10/10 experience.

On December 10th Partridge BMW delivered our brand new car.
It was filthy on arrival as it was on an open transporter during grotty weather.
This in itself was not an issue, it does get pretty foul on the roads in the UK in December after all.
The problem this presented was that inspecting the car for damage accurately was limited by the car being heavily contaminated by road silt and slurry.
Two days after delivery I had a few minutes to wash the filth off the car and discovered damage to the front nearside wing. I immediately reported this to Partridge and the leasing company.
After apparently failing to acknowledge the complaint at all, on being chased, Partridge promptly refused to rectify the damage to the car.
I now have no choice but to enquire with the leasing company into rejection of the damaged car as I’m seriously unhappy with Partridge.
What a ridiculous situation to be in for the sake of a minor dent.

Work closely with Zdenek in regards to fleet orders and arranging demos, always delivers on time and with exceptional customer service!

Car order replacement. Excellent first class service provided by Adriana Sabotinova at Partridge BMW

Great support from Adriana in the corporate relationship team. Car specification correctly agreed and an estimated delivery date outlined. Looking forward to my new company car. Thanks Partridge BMW

Used Partridge a few times, no issues with car workmanship or prices etc the female service advisor whose name begins with S(no full name due to trust pilots policy) tells you when leaving about TWO surveys that may come through, first one is about her and to give 10s even though the questions seem about BMW and says a second review will come through for more detailed feedback on BMW and there is where put negative. The 2nd one doesn't exist and is solely so she can receive higher customer satisfaction scores (NPS). Really deceitful and ethically wrong in my opinion. Makes me concerned what else I have been mislead on. Just be aware if you have an issue you need bring it to attention and the survey is only one.

Feeling listened to. Great communication. Nothing too much trouble. Dealt with Jim, very knowledgeable and still have ongoing dialogue about my options. Couldn’t recommend more highly.

From ordering a new Car and the final delivery to Manchester the Service has been excellent from start to finish. Kept informed all through the process and never disappointed. I had a query after delivery about a Service Plan I had Purchased. Alex Watts was quick to contact me and explain the situation and went out of his way to provide me with all the necessary information
Would highly recommend Partridge to anyone contemplating buying a vehicle from them

Great service from start to finish, Alex Watts has been great throughout and managed our expectations all the way through it. His colleague James was great when the car was delivered explaining everything in the car and set up all our preferences and systems. Thoroughly recommend. Geoff

I recently had the opportunity to engage with your company through the tutorial provided by James Fields, and I was genuinely impressed. The content was clear, practical, and thoughtfully structured — a reflection of the company’s commitment to quality and user experience.
From what I’ve seen, your team values clarity, responsiveness, and continuous improvement. The tutorial not only delivered useful insights but also demonstrated a strong understanding of the challenges users face and how to address them effectively.
Looking forward to seeing more of your work and collaborating further.

I've liaised with Zdenek and Marius on many requests especially on short notice, and every single time they deliver top-notch service. They are incredibly reliable, efficient, and always go that extra mile to make sure everything is handled smoothly. Their attention to detail and quick communication makes the whole process effortless. Its rare to find a duo who combines professionalism with genuine care for their customers the way they do.

Highly recommend both of them! If you need someone you can count on to get the job done right, then Zdenek and Marius are you're go to.

I recently ordered a new Mini and had the pleasure of being supported by Zdenek throughout the process. He was incredibly helpful from the start—taking the time to understand what I was looking for and helping me find a vehicle spec that matched my needs and could be delivered quickly.
Zdenek went above and beyond to expedite the delivery, keeping me informed at every stage and making the whole experience smooth and stress-free. His professionalism, responsiveness, and genuine care made a real difference.
Highly recommend Zdenek and the team at Partridge BMW for anyone looking for outstanding customer service and a seamless car-buying experience!

Just took delivery of a new car. From my initial enquiry Alex made every step of the purchase very easy. Can’t recommend him or Partridge BMW enough.

Experience was seamless, brilliant service. Great communication with all the information and delivery information. Very helpful at explaining everything and setting up MINI ID. Delivery was brilliant, explained everything about the car. Overall a brilliant experience for my first car as well. No problems with anything and after sales service is fantastic. Would highly recommend.

I recently purchased a BMW 3 Series from Partridge BMW and had the pleasure of dealing with Abbie Goodchild throughout the process. Her professionalism, knowledge, and friendly approach made the experience smooth and enjoyable from start to finish. Abbie kept me well-informed, answered all my questions, and ensured everything was handled efficiently. I couldn’t be happier with the service and would highly recommend Abbie and the team at Partridge BMW to anyone looking for a premium car-buying experience.

Marius and Zdenek are life-savers. Working at Select Car Leasing, nothing is too much trouble for these two heroes when it comes to supporting our marketing activity with high-end BMW demonstrators. No other providers come close.

Fast, efficient communicators, often going above and beyond to accommodate our sometimes changing requests, I can't speak highly enough about how easy they make our lives. A recent change in venue and date of a filming event was no problem for them and they sorted the issues and car provisions instantly. They have done this time and time again.

Give them both a raise!!

Great customer service! Thank you Zdenek

Fantastic delivery experience from Stephanie & Izabela in the deliveries team! Thank you so much for your help with my new BMW! 5 Stars

Alex watts made our experience a seamless and easy one. Every aspect had a very personal touch, he kept us well informed and was very efficient. We couldn’t recommend more highly.

I had a fantastic experience working with Mitchell during my car purchase. From beginning to end, he was attentive, knowledgeable, and professional. Mitchell made sure to address all of my questions, walked me through the process step by step, and never made me feel rushed or pressured. He really listened to what I wanted and helped me find the perfect vehicle within my budget.

What impressed me most was his approachable demeanor and dedication to making everything simple and stress-free. Car buying can sometimes feel overwhelming, but Mitchell’s patience and honesty made it an enjoyable experience.

If you’re looking for a salesperson who truly cares and goes the extra mile, Mitchell is the one to see!