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Passes Avis 

61
TrustScore 2 sur 5

1,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Payments is getting blocked for no reason and the support team is too lazy to do anything about it. I had to cancel my membership to check if i could use another debit card and just keep getting the s... Voir plus

Noté 1 sur 5 étoiles

Just a company scamming the users and the creators. I can't use my card due to an error and they haven't responded still. they don't respond to customers at all. Lord knows where your money is actuall... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

accidentally bought the wrong subscription tier, thought I was going to be stuck but shoutout to customer support!! They helped me out so quickly and got me on the right tier. Everything has been grea... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

After reading some of Passes Support’s replies here, they say they try to answer within 24 hours. They answer to creators within an hours apparantly. I have been trying for days but haven’t gotten... Voir plus

À propos de l'entreprise

  1. Fournisseur de CRM

Écrit par l'entreprise

Passes™ is a creator commerce and monetization platform, offering creator-entrepreneurs a suite of digital tools to grow their brand through engaging with their fan community. Through powerful, safe-for-work channels, Passes™ allows creators to unlock recurring revenue, deepen fan relationships, and monetize sustainably—creating premium experiences that give fans exclusive access to the creators they love, all in one platform.


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

61 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 61 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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1,8

Tous les avis

(61)

14 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Seems pretty suss site

Seems pretty suss site, i joined to follow a streamer, 3 hrs after i joined, i got a message apparently from them, ( kinda difficult as they were live at the time and not able to text , so it wasn't from them ), asking for a chat , messaging and everything else costs real cash , blatant fake messaging from either ai's or staff, preying on genuine fans goodwill and gullibility, unless you have money to burn steer clear.

27 juin 2025
Avis spontané
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Réponse de Passes

Hi there, sorry to hear about your recent experience on our platform. Feel free to reach out to us via help@passes.com so we can make it up to you and provide a better experience next time around. Thanks!

Noté 1 sur 5 étoiles

Beware! They are only interstellar don money and service fees!

The creator o followed - Paige Spiranac- was sent a final direct mail as part of my monthly/annual plan allocation - respectfully saying thank you for your content over the year I paid for and could not even acknowledge it was it "thanks good bye". If you are not paying they are not interested!. Just think!!! Before getting Involved beware!!

25 juin 2025
Avis spontané
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Réponse de Passes

Hi Raymond, sorry to hear about your experience w/ the creator you followed on Passes. We will pass off this feedback to them. In the meantime, please reach out to us via help@passes.com and hopefully we can make it up to you moving forward. Thanks!

Noté 1 sur 5 étoiles

Jenna Berman's content is absurd

Jenna Berman's content is absurd. Her content on free platforms is better and free. She writes misleading captions, charges absurd prices and I know she has used ghost writers to chat with users on her behalf. Tried to get a refund on one of her purchased messages and support pretty much said take it up with the bank who couldn't do anything.

Responding to the comment: I did go through your help system and support before this comment and no resolution was reached except to reach out to my bank. You wouldn't issue any type of refund or credit. Also I confirmed Jenna still uses ghost writers to respond on her behalf.

3 juin 2025
Avis spontané
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Réponse de Passes

We’d like to learn more about your experience and work toward a resolution. Please respond to our request for more information so we can look into this.

Noté 1 sur 5 étoiles

Just a company scamming the users/ creators

Just a company scamming the users and the creators. I can't use my card due to an error and they haven't responded still. they don't respond to customers at all. Lord knows where your money is actually going, apparently the creators don't get paid either. I subscribed to one of my favorite creators, yet he is on stream saying Passes steals money and he hasn't received any of our tips or subscriptions! All around, just a terrible, terrible experience for pretty much every user involved.

30 mai 2025
Avis spontané
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Réponse de Passes

Hi Shauna, sorry to hear that you aren't able to use your payment method. Can you please share this response to us via help@passes.com so they can prioritize your request? For the creator in question, we were able to resolve it with the creator and they have been fully paid. Thanks and hope to hear from you soon!

Noté 1 sur 5 étoiles

Its fake

Its fake. the creators don't run their accounts, you're talking to AI and employees trying to hustle you into spending money on overpriced photos. passes terms makes it clear this is allowed and encouraged. its a total scam

2 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Non liable in case of scam

Creator was misleading on their offering I tried to ask for a refund and both Passes and the creator pointed at each other with none of them assuming responsibility, so be careful they make themselves non liable for whatever scam takes place on their site.

13 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Don't walk away from this company – RUN!

I took out subscriptions to Passes for Makenzie Raine and Olivia Rothfeld – which cost me over 90 USD. Both influencers were promoted as tennis players, but it soon became obvious that I'd been duped since the pair of them refused to talk about tennis at all (irrespective of the fact that I informed them that I wasn't interested in their photos and just wanted to chat about tennis).

The scamming involves charging up to $100 to view bikini photos of themselves that are available FOR FREE on Instagram or Reddit.

No actual chatting or messaging about tennis (or any other subject) ever took place – it's all about selling obscenely overpriced photos.

Naturally, Passes help never bothered replying to my complaint. In fact they restricted my access on the Passes website after I complained. However, I appealed to my bank and was able to receive a full refund.

Just like Pornhub, the Passes website needs to be banned and taken down.

31 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

No reply on my e-mails from Support

After reading some of Passes Support’s replies here, they say they try to answer within 24 hours. They answer to creators within an hours apparantly.

I have been trying for days but haven’t gotten anything back. My card keeps getting declined because it is a ‘high risk usage’ card?? I never had problems with my card on any other website. Support just doesn’t reply to my e-mails after the AI bot told me to contact them… I’m very disappointed since I just want to subscribe to a creator.

2 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Very exploitative.

For creators, this might be a great system, but for fans, it’s a nightmare. Sending a single message costs fans money, yet you’d expect the creator to at least respond personally. Unfortunately, that’s not the case. Replies often come from AI or outsourced employees. You can test it yourself—ask a specific question only the creator would know, and you’ll receive a generic response, usually nudging you to spend more on unlocking content. It’s shameless, but business is business, and we’re the ones paying the price.

As for Passes Support, dealing with them is like shouting into a void. If they respond at all, expect to wait at least two weeks.

Having a platform like this is one thing, but seeing your favorite creator willingly participate is truly disappointing. It feels like a betrayal, turning what should be a genuine connection into nothing more than a cash grab.

31 mars 2025
Avis spontané
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Réponse de Passes

Hi NotYet,

We're sorry to hear you had an unsatisfying experience as a fan interacting with one of the creators on Passes. We take feedback on your experience very seriously and we'd like to investigate further on what happened and how we can make it better for you as a fan, and share your concerns with the creator.

As for getting help, our support team is available daily via help@passes.com and our commitment is always to provide a response within 24 hours. If this did not happen, then feel free to reach out via email again, let our team know that Tom from Passes Support chatted with you via your TrustPilot review, and we'll address your issue asap.

Thanks and looking forward to turning this unfortunate experience around for you!

- Tom from Passes Support

Noté 5 sur 5 étoiles

Empowering creators with values 🙌🏻

Passes has been an amazing way for me to earn money and support myself as a creator. I love how the platform is designed to value creativity while maintaining clear boundaries—especially the rule that prohibits nudity. This has been a big plus for me as someone living in Palestine, where cultural and societal expectations play a significant role in my work. The platform is easy to use, and I appreciate how it provides a safe and respectful environment for creators to share content and connect with their audience. I’ve been able to grow my income while staying true to my values, which is something I couldn’t find elsewhere.

19 novembre 2024
Noté 5 sur 5 étoiles

Creator on Passes Here!

Being a creator on Passes has been great! I have had a great experience with the platform and I think its the best platform for exclusive sfw content. The user experience I feel is best when compared to other platforms I considered joining. The site is nice, clean and easy to use. I do appreciate the copyrighted protection Passes offers their creators. From a creator's perspective, I feel if you aren't happy with the content, its similar to when you rent/buy a media and the quality isn't up to your expectations. I wouldn't put that accountability on the site itself but on how the creator set up their account to be ran. At the end of the day Passes is a SFW exclusive content site and feeling entitled to more when that is literally not what the site is about, seems like that it is more of a misinterpretation from the user's part than the site or the creator. In conclusion, I encourage users to find creators that meet their expectations while also taking into account that Passes is a sfw exclusive content site.

30 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Totally worth it

Totally worth it! Signed up for one of my favorite creators and was great. I hadnt seen any of the content before, and the live sessions are awesome—they actually answered a bunch of our questions. Love the behind-the-scenes posts and messages too; For the subscription price, I was happy

23 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Onlyfans without integrity or the good stuff

You're not talking with the creator. The responses are a mixture of service agents and AI. The creator sends content to the platform and gets paid a commission on sales + hefty signing bonuses due to their latest VC round.

At best it's an automated parasocial relationship that preys on the lonely. A sort of Disneyfied Onlyfans experience.

Given their generic response, I thought I would add a key note from their terms & conditions:
Creators may use third party companies, agencies or individuals to manage their account for them (including but not limited to the posting of content and answering of messages sent to the account), meaning that when interacting with a Creator you may be interacting with a third party company, agency or individual. Passes is not responsible for your interaction with, or the management of, a Creator account, nor is Passes responsible for ensuring your interactions are with the Creator themselves.

27 septembre 2024
Avis spontané
Logo de Passes

Réponse de Passes

Hi there, it seems you aren't satisfied with your Passes experience.

Please give us the opportunity to assist you in case you're having concerns w/ our services. Feel free to reach out to help@passes.com so we can have an expert from our creator team respond.

Thank you and we're still grateful you shared feedback with us. We'll review this internally as a team and focus on listening to creators and fans alike. )

- The Passes Team

Noté 3 sur 5 étoiles

Bad experience but helpful support

I purchased a Silver Pass for a creator I like, expecting access to exclusive content as advertised.

Unfortunately, the content was mediocre at best and not worth the price. I found better content for free on Instagram. The so-called "high resolution" content was heavily watermarked—definitely not what I wanted to see in high quality.

The Silver Pass also promised 50 free messages per month, but the only responses I received were from an automated bot.

I hoped that purchasing locked content would lead to something worthwhile, but it was just as disappointing as the rest—poor quality and lackluster.

According to their terms of service, I should be eligible for a full refund due to the content not meeting expectations. However, the only responses you get from live chat support are from a.... you guessed it-a bot!

It's been almost a week, and I haven't heard from a human representative.

I’ve deleted my account and will never use this service again. I plan to report them to the BBB and FTC for their unfair business practices. If I don't receive a full refund soon, I will file a chargeback with my bank.

I trusted the creator and now I am no longer even their fan I'm that disgusted by this place.

Update: after speaking to support they decided to refund some of the money I spent on the content that was provably not as described. It is nice to know that they do actually have agents who care and will listen to your complaints and do what they can to make it better. Thank you

10 septembre 2024
Avis spontané
Logo de Passes

Réponse de Passes

Hi there,

I'm sorry to hear you experienced speed-bumps w/ Passes. We'd also like to thank you for sharing your feedback on the content you've received and purchased. We'll share this internally with the team and the creator.

We do hope you'll consider engaging w/ Passes again in the future, as we continue to improve the overall fan experience in the platform. Thanks and appreciate the update on your review, Nizar!

- The Passes Team

Noté 1 sur 5 étoiles

It is a fraudulent site par excellence

It is a fraudulent site par excellence. After your friends support you with an amount of money, they close your account.

11 septembre 2024
Avis spontané
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Réponse de Passes

The account in question has been suspended due to violations of our terms of service. We take these matters seriously to ensure compliance with our guidelines and policies.

Noté 1 sur 5 étoiles

been charged for a subscription out of…

been charged for a subscription out of the blue i hadn't even clicked on anything when checking what it was i couldn't find anything no proof of what I was charged for no active subscri[tion for $100 yet on my purchase history it says for a subscription payment but i have no membership for that amount i kept messaging them and they would see my message and continue to ignore it I had a few different people give me different responses none of them actually acknowledging what i said.

They replied that I had an active subscription, I dont I had 2 that was for $20 not for $103 this is what I mean I've sent them multiple messages and get different people responding to them it's a joke not one has given me a a legitimate answer one said a system issue another said send screenshot of everything I showed them the purchase date and then I sent them the screen shot of the active subs still nothing and now I can't even access their Web chat this is a joke of a site and as you can see from other people's experiences I'm not the only one btw passes I did email you and you never hot back to me

29 juillet 2024
Avis spontané
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Réponse de Passes

We responded by confirming that you do have an active subscription. Please feel free to email help@passes.com with any questions. Thank you!

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